Remove help-desk-integration slack
article thumbnail

Balancing Employee Time Management With Flexible Work

Zenefits

And the good news is that this additional help could actually make your job easier, too. Understanding an employee’s efficiency rate gives you a metric you can track when helping your worker improve. Regardless, understanding an employee’s efficiency rate gives you a metric you can track when helping your worker improve.

Manager 97
article thumbnail

How to Overcome Proximity Bias: Building an Inclusive Workplace

AIHR

Although the outlook seems concerning, HR professionals can help their organizations conquer proximity bias in the workplace with the right strategies. They may be seen working diligently at their desks, participating in meetings, and engaging in casual conversations with colleagues. How can HR address proximity bias in the workplace?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

The 11 Best Live Chat Tools for Customer Support

Help Scout Leadership

Maybe they’re not finding what they need in your help documentation, or they want to talk through an issue in real time, and email simply won’t cut it. When deciding on any new tool, it really helps to have a good idea of what you need it for. Help Scout Best live chat tool for complete customer service. What do I already have?

Benefits 113
article thumbnail

Employee Onboarding: All You Need To Know

AIHR

In this article, we’ll explore employee onboarding in-depth, which will help you create a tailored onboarding process to build a positive, lasting relationship with your new hires. New hires are introduced to an organization and integrated into their new role and responsibilities. Contents What is employee onboarding?

article thumbnail

How to Measure Customer Service Quality: Methods & Tools

Help Scout Leadership

Learn more about measuring support quality beyond CSAT and NPS in this webinar, featuring Beth Trame of Google Hire, Shervin Talieh from PartnerHero, and Mathew Patterson of Help Scout. Empathy and helpfulness: Were the customer’s feelings acknowledged and needs anticipated? Step 1: Define customer service quality for your company.

article thumbnail

11 Essential Tips for Managing Remote Employees

Get Lighthouse

Whether your team needs help dealing with issues common for remote workers or staying motivated, we’ve got you covered. Remote work is about more than just the advancement of technology, it's something that has the potential to help improve the way we work, manage, and lead. Table of contents. It's not all positive, though.

Manager 116
article thumbnail

14 Things You Didn’t Plan for When You Started Hiring Remote Employees

Get Lighthouse

Consider these guard rails to help you avoid making the same mistakes other leaders have made. As you dip your toe into hiring your first remote employees, it can help quite a bit if you focus only on candidates within a few times zones of your core team. This adds up to an obvious, and important solution. How do you like feedback?