article thumbnail

Customer Success vs. Account Management: Why Both Matter

Help Scout Leadership

When considering customer success and account management, it’s valuable to consider them as complementary teams rather than interchangeable groups or, worse, competitors. There are a few things that differentiate customer success from account management. What is account management? What is customer success?

article thumbnail

How to Create More Accountability at Work

LSA Global

Defining More Accountability at Work Many leaders who evaluate their corporate culture to determine why the organization is not performing at its peak blame a lack of accountability at work. But we also maintain that leaders need to shift the way they think about more accountability at work.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Unlock the Power of Your Team with These 20 Game-Changing Questions

Lolly Daskal

Are your goals equipped with clear and measurable metrics? – Specific metrics can provide direction and motivation. Can you simplify accountabilities to make roles more transparent and compelling? What external influences might affect your team’s ability to meet its goals?

Metrics 95
article thumbnail

Compassionate Accountability | Nate Regier

Peter Winick

An interview with Nate Regier about his newest book on merging accountability and compassion to create a healthy leadership culture. Accountability and compassion are often thought of as opposed concepts. Now that we know what Compassionate Accountability is, how can we practice it? How leaders build connections and get results.

Accounts 130
article thumbnail

5 Social Media Pain Points Small Business Owners Face

Zenefits

social media accounts?and, You can also write your blog posts yourself. If you’ve just started your website and your business blog, you can also share links to informative articles from any trustworthy site in your industry. social media pages and accounts at least once daily. social media marketing?efforts.

article thumbnail

How to Make Goals and Accountabilities Clear to Your Team

LSA Global

Manager Job #1 – Make Goals and Accountabilities Clear to Your Team. Unfortunately, too many people managers unknowingly confuse their teams because they do not make goals and accountabilities clear enough to their team. Goals and Accountabilities Matter. What Happens When Goals and Accountabilities Are Unclear ?

article thumbnail

How to Use Corporate Training Metrics to Drive Value

LSA Global

Are corporate training metrics simply an exercise in futility that pleases training experts and HR but otherwise has no meaningful value to the business? Successful companies have learned that corporate training metrics have tremendous value in three areas: Helping to evaluate what matters (where to focus your efforts). A Golf Analogy.

Metrics 28