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Shared Inbox 101 + The 7 Best Shared Inbox Tools

Help Scout Leadership

MAY 25, 2021

Instead of forcing your email into a role it was never designed for, consider the benefits of a shared inbox tool — software deliberately created to enable great customer service. Shared Inboxes. ✔ ✔ Access a group inbox to view all sent and received emails. Distribution Lists. Shared Mailboxes.

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Google Collaborative Inbox: Pros, Cons, and 5 Alternatives

Help Scout Leadership

JULY 8, 2021

And if you’re in the market for a free support tool, you may well stumble across Google Collaborative Inbox. What is Google Collaborative Inbox? Google Collaborative Inbox is a free, shared mailbox tool commonly used by teams looking to add structure to their support efforts. The advantages of Google Collaborative Inbox.

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Help Scout: A Team Inbox Built for Customer Support

Help Scout Leadership

JUNE 10, 2021

In order to create an environment conducive to collaboration, you need the right tools — and one of the most important is a team inbox. What is a team inbox? A team inbox is a shared mailbox where multiple agents can manage and collaborate on customer conversations from a single email address (support@, help@, etc.).

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Setup Guide: How to Create a Shared Inbox in Gmail

Help Scout Leadership

AUGUST 22, 2023

Need a shared inbox in Gmail for your team? Learn how to set one up, and discover the pros and cons of each of Google’s shared mailbox solutions. Read the full article

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How a Shared Inbox Can Improve Efficiency, Transparency, and Collaboration

Help Scout Leadership

AUGUST 22, 2023

Learn the different ways a shared inbox can improve team performance through better efficiency, transparency, and collaboration. Read the full article

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3 Steps to Overcome Your Inbox

Michael Hyatt

MARCH 27, 2022

The post 3 Steps to Overcome Your Inbox appeared first on Full Focus. There’s email itself, plus emails about other communications elsewhere—like calendar notifications, Slack messages, or notifications from your task-management platforms. Will it ever end? […].

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Inbox Zero: The Fast, Empathetic Way to Get Your Team There

Help Scout Leadership

AUGUST 22, 2023

Inbox Zero for customer service teams isn’t a myth. Here’s the best way to get to an empty email inbox. Read the full article

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