AI, Word of Mouth, and Word of Machine: Context Is Everything
UVA Darden
APRIL 25, 2022
Darden Professor Luca Cian and colleague Chiara Longoni of Boston University explore these questions in “ Artificial Intelligence in Utilitarian vs. Hedonic Contexts: The ‘Word-of-Machine’ Effect ,” which earned the American Marketing Association’s Research in Practice Award. A Shovel or a Scarf. Strategic Marketing. Learn More.
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