15Five

MAY 19, 2023

sales revenue, customer service ratings, etc.). Revenue-per-employee Revenue-per-employee is the amount of money each employee generates for the company, on average. You can calculate it by dividing total revenue by the current number of employees. Think of revenue-per-employee as a productivity ratio.

Metrics 90

Metrics Retention Revenue Employee Engagement 90

Help Scout Leadership

SEPTEMBER 21, 2021

While the original driver for the role was to grow relationships and increase revenue, the customer success specialist job description has changed quite a bit since then. Experience working with SaaS products. The first named customer success group was created in 1996. Nice to haves: Industry knowledge and experience.

Sales 103

Sales Sales Onboarding Education 103

Vantage Circle

FEBRUARY 1, 2021

Revenue versus Target. Revenue vs. Target helps you establish a relationship between your projected revenue and actual revenue. KPIs, being widely used by corporates everywhere, are also great for setting an industry-standard benchmark. These can be for maximizing sales, revenue, site traffic, etc.

KPI 52

KPI Sales Sales Revenue 52

Walk Me

AUGUST 18, 2022

Depending on the specialism of the organization, this can involve: Cotton swabs Fluid bags Alcohol wipes Sterile and non-sterile gloves Software as a Service (SaaS) A cloud-based platform. For example, a small hospital may lose revenue to a neighboring hospital with several MRI scanners. Canceled appointments mean lost revenue.

Manager 52

Manager Hospitality Operations Insurance 52

Andrew Chen

JULY 10, 2018

James Currier (of NFX) pens one of the classics of the last few years, defining the term “Market Network” – multiple participants, SaaS tools, with transactions at the center. GMV, revenue, Seller/supply metrics (engagement/overall), Buyer metrics (engagement/overall). Read the whole thing here: [link].

Metrics 110

Metrics Retention eCommerce User Experience 110

15Five

MAY 17, 2016

I interviewed Rand recently about growing a subscription SaaS business, finding employees to contribute to Moz’s epic culture during their rapid growth, and the importance of transparency in the workplace… Q: Moz grew in revenue very quickly over the first 7 years. Moz is a self-service SaaS business. That depends.

SaaS 42

SaaS Marketing Engineering Retention 42

Andrew Chen

AUGUST 6, 2018

CEOs of such companies should therefore,think about: Is there a way to create revenue streams where the business can still monetize effectively despite users’ infrequent engagement? Some products should be analyzed in a 7 day timeframe – like SaaS/productivity – and others on 30 days.

SaaS 111

SaaS Metrics eCommerce B2B 111