Help Scout Leadership

AUGUST 11, 2021

One of the best ways to stay current with trends and customer needs is by following customer service blogs. Below are nine customer service blogs we love, with breakdowns of what content you can expect to find on them and details on why they’re so amazing. Motivational quotes on customer service.

SaaS 80

SaaS Sales Sales Education 80

Vantage Circle

MAY 17, 2023

Are you familiar with the management philosophy of holacracy and how it’s transforming the way organizations operate? To learn more you can check out our blog: 6 Easy Ways to Foster a Culture of Accountability in the Workplace We have established that holacracy is beneficial to the workplace. What is holacracy?

Government 98

Government Implementation Accounts Metrics 98

Walk Me

OCTOBER 27, 2022

Companies must do what they can to reduce churn rate to save resources and retain talent for growth opportunities, a better bottom line, and outstanding customer perception of the organization. Customer Loss. In addition, new hires need time to build relationships with peers and customers. Negative Impact On Company Culture.

Retention 59

Retention Onboarding Recruitment Benefits 59

Kevin Eikenberry

AUGUST 26, 2010

Consulting Speaking Training Products KevinEikenberry.com About Blog Home Blogs I Like Leadership Learning Subscribe Shut Down, Shut Off, and Think! SideBar: check out @HamletsBB [William Powers’ twitter board] to read his “personal twitter philosophy: one tweet a day, M-F.” Turn it off.

Leadership Development 81

Leadership Development Media Manager Sales 81

Kevin Eikenberry

DECEMBER 2, 2010

He has been in the business world for over 28 years in various leadership positions, most recently as a senior operations executive for a service business based in the Rocky Mountain west. We’re proud he is one of the nominees for this year’s Best of Leadership Blogs. Have you voted yet ?

Leadership Development 77

Leadership Development Manager Media Sales 77

Peter Winick

MARCH 6, 2023

Spencer lays out the three phases of thought leadership he has seen from company blogs in the early days of the internet, to more sophisticated uses blending owned content with earned, paid, and social media. Companies began experimenting with blogs and starting to tell their own stories. and companies like Marriott.

Media 130

Media Marketing Sales Sales 130

Kevin Eikenberry

NOVEMBER 9, 2010

Stated another way, if a leader were to take those three truths/cliches to heart, and make them cornerstones of their leadership philosophy, would that person be well on their way to being an effective leader? If we dismiss the three statements above, we miss three keys to being a more effective leader, parent, friend, and human being.

Leadership Development 71

Leadership Development Media Sales Sales 71

Mark Sandborn

DECEMBER 23, 2022

If you’re a leader, service rep, sales professional–whatever you do–focus on both the job your do and the humanity you bring to your interactions with others. Not only will you be more valued and appreciated, but you’ll likely find that a better way to do business that enriches your life, too.

Sales 110

Sales Sales 110

15Five

FEBRUARY 7, 2017

DM: What do you think of the philosophy framed as what can I get from my employees? Even if you have a completely automated system, on the other end your customer is not automated. Hire people who love to be of service, are friendly and engaging and trust them to be themselves. This is the second part of my interview with Dov.

Diversity 77

Diversity Accounts Marketing 77

Peter Winick

SEPTEMBER 12, 2022

Entering the corporate space after a career in service. My guests today come from a background of service, and they use thought leadership to help people find purpose and hope. Who clearly of service in helping people, and he moved on to sort of the dark side in helping people inside of organizations from a cultural perspective.

Real Estate 230

Real Estate Hospitality Marketing Nonprofit 230

Andrew Chen

NOVEMBER 15, 2021

They might even decide to check our competitor’s pricing and service level, and book there instead. I got to see a startup scale to tens of thousands of employees, millions of customers, and billions in revenue. These cancels were frustrating for Uber’s drivers, who might have already driven for a few minutes.

Scaling 63

Scaling Operations Revenue Metrics 63

15Five

FEBRUARY 12, 2019

I wasn’t producing the results I had hoped for, and I felt this sense of emptiness about the products and services we were building for our customers. Businesses are very adept at tracking their CLTV (Customer Lifetime Value), which is a factor of how much revenue a customer contributes over what length of time.

Performance Management 79

Performance Management Manager Software Revenue 79

Brian Balfour

JANUARY 11, 2018

In this blog post, we’ll expand on Casey’s points, walking through why focusing only on your north star metric is a dangerous way to measure the growth of your business, and how teams should think about setting their metrics instead. There are four key reasons that explain why buying into the one key metric philosophy can be deadly.

Metrics 105

Metrics Retention Revenue SaaS 105

Vantage Circle

MARCH 5, 2021

For companies like Toyota, Kaizen yielded tremendous results, and it has become a common production philosophy all over the world ever since. Office Kaizen is an implementation path, management philosophy, leadership structure, and set of tools, all wrapped into one consistent package. A strong customer experience.

Implementation 59

Implementation Employee Engagement Human Resources Operations 59