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9 Customer Service Blogs Every Support Pro Should Follow

Help Scout Leadership

One of the best ways to stay current with trends and customer needs is by following customer service blogs. Below are nine customer service blogs we love, with breakdowns of what content you can expect to find on them and details on why they’re so amazing. Motivational quotes on customer service.

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Employee Recognition Badges for Digital Recognition: Ideas & Examples

Vantage Circle

In this blog post, we’ll explore ideas and examples of using digital badges for employee recognition programs. These badges come in various forms to celebrate different accomplishments: Achievement Badges: Awarded for reaching specific goals or milestones such as sales targets, project completion, or years of service.

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Customer Success vs. Account Management: Why Both Matter

Help Scout Leadership

When considering customer success and account management, it’s valuable to consider them as complementary teams rather than interchangeable groups or, worse, competitors. What is customer success? There are a few things that differentiate customer success from account management. Key components of customer success.

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Overstaffing: Why It Happens and How To Avoid It in 5 Steps

AIHR

In this blog post, we’ll look at how it happens and provide tips on how to avoid it so your organization enjoys maximum efficiency. Overstaffing vs. understaffing Why does overstaffing happen? Competitive disadvantage Overstaffing diverts crucial resources that could otherwise enhance products and services.

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Generative AI vs predictive AI: Definitions and types

Walk Me

By comparing generative AI vs predictive AI, you can ensure your investment into AI tools is correct for your organization and get that ROI quickly and fuss-free as you consider how AI will change the future of work for your enterprise. There are three main differences between generative AI vs. predictive AI models.

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11 Best Knowledge Sharing Platform Tools For Your Organization in 2023

Walk Me

Though supportive managers are always willing to assist, addressing the same queries from employees repeatedly can be taxing. Elevates Customer Experience Knowledge-sharing platforms refine the customer experience by offering a centralized reservoir of information and assistance.

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How to do more with less

Liquid Planner Leadership

To some degree, each of us is a victim of procrastination and most of us find temptation in first tackling what is urgent or easy vs. what is most important strategically. For example, when ordering features for our development roadmap at LiquidPlanner, we consider several things: How it will benefit existing customers.