Remove voice-of-customer
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How I use AI when blogging and writing

Andrew Chen

Hi readers, Over the years, I’ve shared lessons and tips from writing a professional blog — previously 10 years of professional blogging – what I’ve learned. Post-AI blogging workflow After ChatGPT was released, I began to experiment with it in various ways — here are a few ways where it’s been useful.

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Starting Thought Leadership Early | Vaishali Dialani

Peter Winick

Vaishali is a Senior Customer Experience Strategist at Konabos Consulting; a full-service, end-to-end, digital experience solutions agency. Finally, Vaishali shares how growing up in India and being from a blended family gives her unique perspectives that she uses to enhance her Customer Experience (CX) work. And it is logical.

Marketing 318
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Creating a Thought Leadership Engine | Will Milano

Peter Winick

Early in the sales cycle customers care far more about what you have to say than what you have to sell. How do you get your best ideas to your clients and customers? In order to fully understand how organizations can build a thought leadership team I’ve invited Will Milano to join me. I’m Bill Sherman. Let’s begin.

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The Big Event and it’s Ripple Effects

Liquid Planner Collaboration

In a previous blog post , I discussed the dangerous impact of discarding variation in task estimates and dependencies between other tasks or projects. In that blog, we took a simple set of projects and used the Latest Completion Date as their deadlines. This ensures that a project or a collection of projects will be late.

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13 Big Changes Caused by Digital Communication

Mark Sandborn

The use of voice recognition technology has made spoken communication easier, with virtual assistants such as Siri and Alexa becoming more popular. The imperfect translation from voice to print can cause humorous if not disastrous consequences. And it has also made it easier for people to disseminate bad or incorrect information.

Scaling 85
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The Audience Experience of Thought Leadership | Ginger Conlon

Peter Winick

Ginger is the Thought Leadership Director at Genesys, a software company that specializes in customer experience and call center technology. Instead, if we view our org’s thought leadership as an offering or a service, we probably would talk about creating a great customer experience. Let’s begin.

Marketing 235
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How to Build a Strong Customer Service Culture

Help Scout Leadership

Your customer service culture is not what your fancy “Customer Guarantee” promises, and it’s not whatever you say it is in your new employee handbook. It’s worth noting that companies with any of these primary cultures can still deliver good customer service experiences. What does a customer service culture look like?

Metrics 139