Help Scout Leadership

AUGUST 22, 2023

Fast customer service is key in time-sensitive industries like travel — here’s how train booking service Loco2 optimizes for speedy support. Read the full article

Travel 75

Travel 75

Lolly Daskal

MARCH 28, 2024

The costs associated with recruitment and training can strain your company’s budget. Weakened Customer Relations: Unappreciated employees may not provide the expected level of customer service, leading to customer dissatisfaction and potential business loss.

Recruitment 98

Recruitment Advertising Employee Engagement Leadership Development 98

AIHR

MARCH 27, 2024

In this article, we explore the significance of DEIB training as a strategic investment that unlocks the full potential of both individuals and organizations. Contents What is DEI(B) training? Why is DEI training important? What are the different types of DEIB training? Why is DEI training important?

Inclusion 86

Inclusion Diversity Implementation Recruitment 86

Help Scout Leadership

AUGUST 22, 2023

Use this guide to train new team members, engage in role-playing exercises, or just refine your own approach to customer service scenarios. Read the full article

80

80

LSA Global

APRIL 15, 2024

The customized Leading Sales Teams Training for LATAM Sales Leaders was designed to align with and reinforce business sales training and solution selling training programs that sales reps and distribution partners had participated in within the last 6 months. Learn more about getting aligned.

Sales 36

Sales Sales Sales Management Accounts 36

Help Scout Leadership

JUNE 8, 2021

Still, using AI chatbots for customer service makes plenty of sense. Use an automated conversational approach to encourage more customer self-service: Help customers find answers themselves by guiding them step by step to the right self-service options.

Benefits 144

Benefits Implementation Marketing Onboarding 144

Forbes Leadership

NOVEMBER 20, 2022

Customer service role-playing is a great training tool, but rather than offering a list of what they did wrong, ask them why they took their approach.

93

93

Help Scout Leadership

APRIL 29, 2021

Your customer service culture is not what your fancy “Customer Guarantee” promises, and it’s not whatever you say it is in your new employee handbook. It’s worth noting that companies with any of these primary cultures can still deliver good customer service experiences. Strategies for company executives.

Metrics 139

Metrics Sales Sales Implementation 139

Help Scout Leadership

SEPTEMBER 7, 2021

Just because a customer clicked a smiley face in your post-service feedback survey does not mean you gave them high-quality service. They might love the product, and your service is just okay enough not to make a difference. Step 1: Define customer service quality for your company.

User Experience 116

User Experience Workflows Marketing Metrics 116

Chief Executive

FEBRUARY 9, 2023

Consider the service-to-sales dynamic, where traditional service roles are interwoven with sales functions. Crucially, this allows support to operate as a profit-and-value center, instead of just being a last resort for customers and a drag on profits.

Sales 98

Sales Sales Operations 98

LSA Global

MARCH 11, 2024

The Sales Management Training results were: 100% Job Relevance 100% Satisfaction 133% Knowledge Gain 96.7% Net Promoter Score For over 75 years, this high tech company with almost 20 different locations has specialized in providing hardware, software, and related services to their target clients. Learn more about getting aligned.

Leadership Development 36

Leadership Development Sales Sales Sales Management 36

LSA Global

MAY 6, 2024

92% Satisfaction 91% Knowledge Gain 93% Net Promoter Score This fast-paced technology client wanted Effective Sales Presentation Training to help their business development team to consistently present compelling pitches and holistic solutions to executive-level buyers in order to win new business. Learn more about getting aligned.

Sales 36

Sales Sales 36

Help Scout Leadership

MAY 12, 2021

Great customer service delivers real business value. Even so, it can be difficult for empathetic customer service staff to think about customers in terms of business revenue. It somehow feels more “fair” to treat every customer equally, being helpful and responsive without regard to the money involved.

Retention 115

Retention Revenue Sales Sales 115

LSA Global

JANUARY 18, 2024

Redwood Shores, CA – LSA Global, the leading business consulting, coaching, and training firm that helps fast growth life science, technology, and service companies by powerfully aligning their culture and talent with strategy, today announced completion of a project for Instructional Design for Inexperienced Managers.

Rollout 36

Rollout Manager Metrics Retention 36

Peter Winick

AUGUST 25, 2022

Elevating customer service and employee satisfaction in a hybrid workforce. If you thought a global pandemic would dim the lights of customer service – you thought wrong! Customers still want answers to questions, friendly assistance, and solutions for their problems. I just finished your latest book shop.

Manager 204

Manager Hospitality Travel Sales 204

Help Scout Leadership

JULY 1, 2021

Often, customer service skills are transferable; however, in some cases there are significant differences that make things a bit more complicated. Take healthcare, for example: Outside of differing cultural norms, there are also laws pertaining to things like storing information or interacting with customers.

Insurance 104

Insurance Compliance Government Metrics 104

Walk Me

FEBRUARY 7, 2024

Cross-training, a strategy where you train your employees in multiple roles and skills within your organization, emerges as a powerful tool to achieve this. It’s more than just an employee training technique ; it’s a paradigm shift in how you develop and deploy your human resources. What is cross-training?

Benefits 52

Benefits Operations Diversity Project Management 52

LSA Global

APRIL 23, 2024

The Strategic Account Management Training results were: 92.8% The Strategic Account Management Training results were: 92.8% The post LSA Global Delivers Strategic Account Management Training for Software & Hardware Sales Team appeared first on LSA Global. Learn more about getting aligned.

Account Management 28

Account Management Sales Sales Accounts 28

Lolly Daskal

FEBRUARY 6, 2024

As a leader, you can harness these tools to gain a deeper understanding of your organization’s performance, market trends, and customer behavior. By leveraging predictive analytics, you can anticipate market shifts, customer preferences, and potential challenges, allowing you to proactively adjust your strategies.

Strategic Planning 104

Strategic Planning Risk Management Workflows Marketing 104

AlignOrg

AUGUST 9, 2022

As consumers, we sometimes have the occasional bad customer experience. We also enjoy the benefits of the type of excellent customer service that makes some retailers famous. We believe we deserve at least the same quality of service as the next person. Customer Experience Considerations For Business Leaders.

Revenue 94

Revenue Operations Sales Sales 94

Help Scout Leadership

JULY 13, 2021

Sometimes the customer service teams who are supposed to be solving problems somehow manage to make them so much worse instead. Running from responsibility The root of many terrible customer experiences is a company that is happy to collect money from a transaction but not to accept responsibility when things go wrong.

Balance Sheet 136

Balance Sheet Energy Media Accounts 136

Agile42

FEBRUARY 21, 2023

What’s your business, and who are your customers? agile42 is a provider of Agile consulting, training, and coaching services. In an interview with Go Solo, our founder Andrea Tomasini talks about his entrepreneurial journey in leadership development and what you can expect as you can navigate this journey.

Leadership Development 84

Leadership Development Software Operations 84

Help Scout Leadership

SEPTEMBER 14, 2021

With access to fewer resources and generally leaner teams, small businesses need to be more creative and tactful in their approach to customer service. Armed with those insights and learnings, you should be able to get started on — or refine — your own customer service program to start delivering consistently exceptional support.

Small Business 127

Small Business Metrics Marketing Scaling 127

Vantage Circle

JANUARY 31, 2024

These badges come in various forms to celebrate different accomplishments: Achievement Badges: Awarded for reaching specific goals or milestones such as sales targets, project completion, or years of service. Customer Service Badges: Celebrating exceptional customer service and satisfaction, reinforcing a commitment to client excellence.

Retention 96

Retention Inclusion Media Diversity 96

LSA Global

NOVEMBER 20, 2023

The Strategic Account Sales Training results were: 96.5% Job Relevance 98% Satisfaction 75% Knowledge Gain 86% Net Promoter Score This global integrated technology and software provider has millions of customers in over 100 countries. Learn more about getting aligned.

Sales 36

Sales Sales Accounts Software 36

15Five

APRIL 16, 2024

User-experience The usability of the employee engagement software will impact how frequently employees use the platform and how easy it is for them to access self-service information such as payroll, holiday schedules, and organizational charts. Customer support New software often comes with a steep learning curve for employees.

Employee Engagement 84

Employee Engagement Software Onboarding User Experience 84

LSA Global

DECEMBER 18, 2023

Net Promoter Score The Executive Team wanted the Manager Excellence Training For Biotech Managers to increase individual and team productivity while simultaneously raising employee engagement ratings and improving employee retention. Job Relevance 100% Satisfaction 127% Knowledge Gain 93.6% Learn more about getting aligned.

Biotech 36

Biotech Manager Employee Engagement Accounts 36

AIHR

MARCH 30, 2023

The business case for customer-centricity is clear. Organizations with customer-centric cultures are 60% more profitable , and 90% of organizations state that they compete on customer experience alone. In this article, we explore the role of HR in creating an authentic customer-centric culture.

Banking 81

Banking Staffing Metrics Onboarding 81

LSA Global

AUGUST 21, 2023

The sales force was being asked to shift from selling products and features to selling SaaS solutions across multiple product lines and service offerings in different geographies and sales territories. This included business sales training best practices for managing results-based sales metrics. Learn more about getting aligned.

Sales 36

Sales Sales Sales Management SaaS 36

Chief Executive

FEBRUARY 24, 2023

Instead, the real high-profit objective is to maximize your profits by matching your supply chain design to the needs of your company’s profit segments (high-profit customers vs. profit-draining customers vs. minimal-profit customers)—because each profit segment has a very different management objective from the others.

Hospitality 97

Hospitality Assets Sales Sales 97

LSA Global

FEBRUARY 7, 2024

The Experienced Manager Training results were: 100% Job Relevance 100% Satisfaction 129% Knowledge Gain 99.3% The Experienced Manager Training results were: 100% Job Relevance 100% Satisfaction 129% Knowledge Gain 99.3% Learn more about getting aligned.

Education 36

Education Manager Accounts Leadership Development 36

Walk Me

JANUARY 31, 2024

Employee self-service (ESS) platforms serve as centralized digital hubs that enable staff members to manage various human resources (HR) independently functions through an online interface. These portals make it easier to distribute HR-related documents, streamline payroll processing, and simplify the onboarding training process.

Onboarding 52

Onboarding Administration Compliance Metrics 52

LSA Global

NOVEMBER 6, 2023

The Sales Manager Training Workshop results were: 98% job relevance 98.4% net promoter score This global and growing Integrated Technology Company wanted a customized sales management training program to meet the unique needs of their marketplace. satisfaction 145% knowledge gain 96.5% Learn more about getting aligned.

Sales Management 36

Sales Management Sales Sales Manager 36

Zenefits

OCTOBER 26, 2022

True employee training is something that never ends — or shouldn’t. Successful organizations understand that they never actually stop training their employees. They know employee training goes beyond orientations and updating the workforce on changes in laws, OSHA standards, and industry regulations. Orientation .

Compliance 52

Compliance Sales Sales Onboarding 52

AIHR

MAY 6, 2024

It also helps build customer loyalty. Customers support brands that share their values. A compelling purpose statement can foster loyalty with customers who trust companies that align with their beliefs. Targeted at employees, customers, and investors to inspire and build trust with stakeholders.

Diversity 59

Diversity Inclusion Operations Marketing 59

LSA Global

NOVEMBER 1, 2023

Reports are customized to reflect client-specific competencies. Receive Assessment Results Certified professional assessors and smart technology score participants’ behaviors against research-backed and client aligned leadership competencies required for success in your unique workplace culture. Learn more about getting aligned.

Metrics 67

Metrics Leadership Development Manager Succession Planning 67

AIHR

DECEMBER 11, 2023

Employees are not cross-trained : Inadequate cross-training inhibits employees from performing tasks beyond their job descriptions. Training fosters employee development and saves time and money spent on hiring additional staff. Align training programs with changing roles or project demands.

Staffing 82

Staffing Recruitment Implementation Marketing 82