Tue.Jul 11, 2023

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You’re great at this job, let’s make you a manager! What could possibly go wrong?

Suzi McAlpine

Not everyone wants to be a manager. Some people love doing what they’re good at; they’re functional experts who have worked hard to develop their craft. They’re probably known as one of the best in the organisation at this ‘thing’. They might even have a reputation that stretches beyond your business. They want (and deserve)… The post You’re great at this job, let’s make you a manager!

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7 Mistakes Leaders Make That Will Destroy Trust

Lolly Daskal

Trust is a crucial component of any relationship, but it is especially important in leadership. When trust is present, leadership is strong and effective. But when trust is broken, it can be difficult to regain and can have serious consequences. Many leaders struggle with building and maintaining trust, and they often make mistakes that can destroy trust and hinder their team’s success.

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How to achieve business readiness in a changing world

Walk Me

McKinsey says, “ To flourish at a time when massive shifts are shaking their organizations, business leaders need to focus on the ‘superpowers’ of speed, technology, talent, and leadership.” These changes are continuous, often unanticipated, and the only constant in an era marked by disruption. Whether it embracing the applications of generative AI to augment employee workloads, tackling high rates of employee engagement and turnover in what’s been dubbed “ the great resignation ,” or adju

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5 Factors That Make for a Great Employee Experience

Harvard Business Review

Decades of business strategy have urged leaders to concentrate the bulk of their business efforts on the customer experience. While prioritizing customers over employees can drive short-term revenue growth, it will cost companies in long-term employee retention and engagement. The author and colleagues conducted a new study of thousands of employees and executives from around the world and across multiple industries.

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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

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Embracing Competition for Business Success

Thought Leaders LLC

Overcoming attitudes about competition and turf is a key to innovation. Here are some ways to ignite a bold future. Today’s guest post is by Scott Cochrane, author of Your Creative Mind: How to Disrupt Your Thinking, Abandon Your Comfort Zone, and Develop Bold New Strategies (CLICK HERE to get your copy). Last weekend I was out for a mountain ride on my adventure motorcycle.

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The State of Globalization in 2023

Harvard Business Review

Plummeting flows of trade, capital, and people at the beginning of the Covid-19 pandemic prompted a wave of speculation about the end of globalization, and Russia’s invasion of Ukraine brought even more predictions of a retreat toward national self-sufficiency. But, according to research for the latest DHL Global Connectedness Index, international flows show no signs of a sustained downturn.

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To Get Better Customer Data, Build Feedback Loops into Your Products

Harvard Business Review

Thanks to the increasing availability of AI, including machine learning algorithms, deliberately creating customer data feedback loops is now possible for most products and services. This means that as a firm gathers more customer data, it can feed that data into machine learning algorithms to improve its product or service, thereby attracting more customers, generating even more customer data.

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10 Best Hudu Alternatives for Effective IT Documentation

Sweet Process

Start your free 14-day trial of SweetProcess No credit card needed. Cancel anytime. Click Here To Try it for Free. Organizations are increasingly adopting software to help them with documentation in the workplace. Documentation is particularly important if you run IT operations or are a managed service provider (MSP). Therefore, businesses are switching from traditional […] The post 10 Best Hudu Alternatives for Effective IT Documentation appeared first on SweetProcess.

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Are You the Traffic Controller or Traffic Enabler?

Scott Elbin

One of my sources of entertainment on a recent trip to Los Angeles was watching a traffic cop masterfully manage a very busy Melrose Avenue intersection while a work crew replaced the stop lights. Wearing her white gloves and a bright yellow vest, the traffic cop exuded grace, authority, intelligence and confidence all at once. Seriously, how much of all of that do you think it takes to stand in the middle of a multilane, four-way intersection with pedestrian crosswalks on every corner and keep

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KaiNexus Alternatives That Deliver More on Documenting Your Business Processes and Procedures

Sweet Process

Start your free 14-day trial of SweetProcess No credit card needed. Cancel anytime. Click Here To Try it for Free. One of the secrets to running a successful business is having a properly documented standard operating system. There’s a huge difference between a company that cares about making sure employees work according to prepared SOPs, […] The post KaiNexus Alternatives That Deliver More on Documenting Your Business Processes and Procedures appeared first on SweetProcess.

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Change Management 101: A Practical 3 Part Guide

Implementing new tools or business processes in your organization? Lemon Learning put together a practical 3 part guide to prevent the pitfalls of change management. Drive a successful change management project from diagnosis through to measurement.

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Embracing Competition for Business Success

Thought Leaders LLC

Overcoming attitudes about competition and turf is a key to innovation. Here are some ways to ignite a bold future. Today’s guest post is by Scott Cochrane, author of Your Creative Mind: How to Disrupt Your Thinking, Abandon Your Comfort Zone, and Develop Bold New Strategies (CLICK HERE to get your copy). Last weekend I was out for a mountain ride on my adventure motorcycle.

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The Most Relaxing Song in the World According to Neuroscience

BetterUp

According to musicologist Nolan Gasser , we are hardwired to respond to music. Whether it’s a song to rev us up during a hard workout or a playlist to set a moody, seductive ambiance at home, music touches the deepest level of our brain.

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Customer Story: Springboard

Help Scout Leadership

Since becoming a Help Scout customer, Springboard has scaled its support solution without compromising a human and personalized customer experience.

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How To Help People to Embrace New Ways of Working

LSA Global

Do You Need Your Teams to Embrace New Ways of Working? When behavioral change in the workplace is required, change management consulting experts know the reaction of those affected by change is often one of frustration and resistance. Why? Because it’s not easy or convenient to learn, practice, and embrace new ways of working. So the question is: How can you help those most affected by change to embrace new ways of working required to get where you want to go?

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Is Training the Right Solution?

Speaker: Tim Buteyn

Let's set the scene: you’ve identified a critical performance gap in your organization and need to close that gap. A colleague suggests training, but you suspect there’s something going on that training can’t address. How can you determine if training is the right solution before you commit your budget and resources to a new training program? In this webinar, you will learn how to determine if training is the right solution using the Behavior Engineering Model.

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How OnePageCRM Reduced Their Team's Workload by 50%

Help Scout Leadership

Since becoming a Help Scout customer, OnePageCRM has scaled its support solution without compromising a human and personalized customer experience.

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3 Principles to Upgrade Your Leadership with Compassionate Accountability

Leadership Freak

Book Giveaway!! 20 copies available!!

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Quarterly Release Notes, March 2021: Beacon Identify Changes, Messages Editor Updates, and More!

Help Scout Leadership

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.

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What the Best Leaders Know — and What Skills They Develop

Harvard Business Review

A conversation with leadership expert Adam Bryant on the recipe for success.

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Revitalizing Dry Content: A Lesson in Engagement

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

We’ve all been there. You’ve been given a pile of dry content and asked to create a compelling eLearning course. You’re determined to create something more engaging than the same old course that learners quickly click through, but how do you take this “boring” content and create something relevant and engaging? Many instructional designers will say, “Boring in means boring out.

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Negotiation Skills to Improve Your Power of Persuasion

BetterUp

Jump to section The art of negotiation Why are negotiation skills important?

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530 | 3 Rules To Hedge Against Customer Loss

Chris LoCutro

What’s the most valuable asset to a business? You might think, money is in the bank! Tangible or intangible assets. Your products or services. And while all of those things have substantial value, if they are “the most important” assets in our minds, then they will determine many of our business practices. Not always for the good. A paradigm of “putting money first” will affect both our internal culture and our external culture.

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Pros and Cons Lists: Examples and Templates

BetterUp

Jump to section What’s a pros and cons list?

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Agile leaders: Shift with market changes to stay resilient

Walk Me

Agile leaders should inspire their teams like elite athletes inspire the country they represent. While athletes impress with their physical prowess, agile leaders inspire and motivate with their unlimited resourcefulness, support, and understanding of the challenges of their staff within a constantly changing business environment. By doing so, they fortify their organization by responding to political, financial, or technological challenges with digital resilience and sustainability, joining 71%

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Brain Fog HQ: Memory Enhancement Techniques for Professional Development

Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion

In October, scientists discovered that 75% of patients who experienced brain fog had a lower quality of life at work than those who did not. At best, brain fog makes you slower and less efficient. At worst, your performance and cognitive functions are impaired, resulting in memory, management, and task completion problems. In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enha