Thu.Jul 27, 2023

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“It’s My Pleasure”: Chick-fil-A Does It Right, While Marriott Does It Wrong!

Rhythm Systems Growth

Customer success guru John DiJulius says that using the phrase “my pleasure” “elevates the professionalism of your employees’ terminology.” These words may be powerful if you deliver remarkable experiences, but they can also annoy the heck out of your customers if you deliver a terrible experience. I want to share two stories with you: a good one and a bad one.

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7 Money-Saving Tips for Small Businesses When Choosing Payroll Providers

Zenefits

Finding the right payroll provider for your small business can be a daunting task, especially when you’re working within a limited budget. However, with careful consideration and a strategic approach, you can save money while ensuring your payroll needs are met. In this listicle, we present seven effective ways that small businesses can potentially save money when searching for payroll providers.

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Youth Unemployment and China’s Economic Future

Kellogg Insight

For decades, China’s growth has followed the pattern of advanced economies, with rising incomes and educational attainment, shrinking family size, and growing female labor-force participation. But across these and other dimensions, the economy now appears to be going backward.

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Why Companies Can — and Should — Recommit to DEI in the Wake of the SCOTUS Decision

Harvard Business Review

In the wake of the U.S. Supreme Court ban on affirmative action at colleges and universities, state legislation attaching diversity, equity, and inclusion efforts on campus, and more general attacks on DEI, companies are considering whether they need to change their DEI strategies. The short answer is they don’t. But it is a good time to review corporate values, personnel policies, and engage with employees on these issues.

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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

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7 Effective Ways To Communicate like a Successful Leader

Lolly Daskal

Effective communication is a key component of successful leadership. It’s not just about what you say, but how you say it and how you listen to others that makes the biggest difference. Here are seven ways to communicate like a successful leader: Be authentic: One of the most important aspects of effective communication as a leader is authenticity. This means being genuine and transparent, and speaking from the heart.

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Research: Why Employees Accept Lower Pay at Mission-Oriented Companies

Harvard Business Review

Today’s companies are likely to tout how their work benefits human welfare or “makes the world a better place.” Recent research suggests that this may come with a potential financial drawback for workers, as it can inhibit them from negotiating for higher pay. Over five studies, job candidates consistently reported that they worried asking for higher pay from these companies would be seen as greedy or inappropriate.

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Leading Thoughts for July 27, 2023

Michael McKinney

I DEAS shared have the power to expand perspectives, change thinking, and move lives. Here are two ideas for the curious mind to engage with: I. Gary Hoover on the need for leaders with a renaissance mind: “The more specialized we become, the greater our need for leaders who can help bring unity to our efforts. We need people who can think, write, and speak with clarity and conviction, people who can relate to and motivate accountants and salespeople, nurses and electrical engineers, systems ana

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How effectively does your leadership team function?

Thought Leaders LLC

Our reader poll today asks: How effectively does your leadership team function? Extremely — they are a high-performing team 14.60% Very — they generally work well together 35.77% Somewhat — they function but have their issues 30.66% Not very — they struggle to work well together 12.41% Not at all — they’re a dysfunctional team 6.56% Functional versus dysfunctional leadership teams.

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How To Use The Flexible Method During A Business Crisis

Eric Jacobson

“Disasters and crises are inevitable, but businesses do not have to face them unprepared,” explains James Burstall , author of the new book, The Flexible Method: Prepare To Prosper In The Next Global Crisis. Whether the crisis be global or not, this book offers a practical guide for business leaders on how to navigate a crisis and then emerge in better shape than prior to the crisis.

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What is a HR toolkit? Why you need one in 2023

Walk Me

HR is becoming a hot topic in 2023. With the rise of remote and hybrid work , businesses are looking for new ways to manage their employees more effectively and create a culture that emphasizes an enhanced employee experience. With cross functional teams , multiple departments, and different locations, it can be difficult to manage HR tasks efficiently.

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Change Management 101: A Practical 3 Part Guide

Implementing new tools or business processes in your organization? Lemon Learning put together a practical 3 part guide to prevent the pitfalls of change management. Drive a successful change management project from diagnosis through to measurement.

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Parent Coaching: How Your Family Can Benefit

BetterUp

Jump to section What’s parent coaching, and how does it work? The importance of parent coaching What do parent coaches help with? Parent coaching and your professional life Parent coaching versus therapy What makes parent coaching successful?

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What Is Recruitment Process Outsourcing (RPO): Your 2023 Guide

AIHR

The recruitment game has changed in the last decade, with the growth of technology and globalization — and so have our hiring strategies. As organizations continue to adapt to new trends and reckon with an ever-changing landscape, Recruitment Process Outsourcing (RPO) has emerged as a leading approach for tackling talent acquisition challenges. If your in-house HR team is considering RPO, there are many things to consider.

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7 Assertive Negotiation Tactics that Actually Work

BetterUp

Use these seven assertive negotiation tactics when it comes time to ask for a raise or revise working conditions. Learn how to stand up for what you think is fair.

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Compassionate Accountability | Nate Regier

Peter Winick

How leaders build connections and get results. An interview with Nate Regier about his newest book on merging accountability and compassion to create a healthy leadership culture. Accountability and compassion are often thought of as opposed concepts. But, together, they can have a transformational effect on employees, leaders, and the culture of your organization!

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Is Training the Right Solution?

Speaker: Tim Buteyn

Let's set the scene: you’ve identified a critical performance gap in your organization and need to close that gap. A colleague suggests training, but you suspect there’s something going on that training can’t address. How can you determine if training is the right solution before you commit your budget and resources to a new training program? In this webinar, you will learn how to determine if training is the right solution using the Behavior Engineering Model.

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HR Business Partnering: 5 Changes AI Will Bring

AIHR

Generative artificial intelligence, including tools like ChatGPT, is creating new opportunities in Human Resources. It’s not just about increasing HR professionals’ productivity and improving HR solutions for the workforce. AI also has the potential to transform HR business partnering, pushing it towards a more strategic role. In this article, we unpack five key ways that generative AI will change HR business partnering and how HR professionals can adapt to remain relevant in this ch

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12 Best HR Training Programs for 2023

AIHR

Only 21% of HR professionals have the competencies they need to tackle current and future workforce challenges. HR training is an essential tool to equip you with new skills and knowledge in the different areas of HR. With so many options, choosing a course that’s right for you can sometimes be challenging. We’ve broken down the six key components to consider when choosing your HR training program and compiled the top 12 courses to help you get started in your search.