Growth Hacker

AUGUST 10, 2022

Value-first onboarding and how to stop losing new users you don’t even know you’re losing Quick question. What’s the most important metric when it comes to converting sales through your SaaS product? It’s activated accounts, the number of new users that received value from your product during their onboarding.

Onboarding 87

Onboarding SaaS Marketing Accounts 87

AIHR

JUNE 30, 2023

The work of the HR department includes hiring, onboarding , payroll and benefits, training and development of employees, offboarding , and more. A key metric to track during this phase is the offer acceptance rate , which is the percentage of accepted offers divided by the total number of offers made. Is talent acquisition part of HR?

Recruitment 22

Recruitment Onboarding Metrics Software 22

Andrew Chen

SEPTEMBER 4, 2018

Why onboarding is so important for retention/churn. And we cover everything from the basics of growth and defining key metrics to know, to the nuances of paid vs organic marketing and the role of network effects and more. Including, as always, key metrics and how to think about them. Why blended CAC numbers are misleading.

Marketing 75

Marketing Metrics Retention eCommerce 75

Vantage Circle

JANUARY 8, 2024

It is equally necessary to measure the programs’ success with established metrics. It blends AI and SaaS-based solutions to keep employees engaged meaningfully. Automation for special days like service anniversaries, birthdays, onboarding, and more. Incentive programs that help in appreciating for reaching a milestone.

Benefits 111

Benefits Employee Engagement Metrics Software 111

Andrew Chen

NOVEMBER 1, 2018

Dozens of angel investments and advisory roles in SaaS, marketplaces, etc. As I learned from the best in the industry – in particular from the Paypal mafia who had employed a metrics-driven viral approach to build some of their most iconic companies – I started to write about what we’d now call growth. This is great.

Metrics 111

Metrics Scaling Marketing Media 111

Brian Balfour

JUNE 20, 2017

We doubled (yeah, doubled) new creators in our onboarding." I've spoken/written about the importance of onboarding a lot before. It covers: How Patreon decided and defined a leading indicator activation metric. The challenges they faced with that metric. My immediate response, holy f*ing YES!!!! l hope you enjoy the post.

Onboarding 84

Onboarding SaaS Metrics Sales 84

Andrew Chen

JULY 10, 2018

Anand Iyer (ex-Threadflip) writes about using trust throughout the product: Ratings, Curation, Customer service, Mobile first, Good onboarding, Frictionless Payment, Social proof. Andrei Brasovean (Accel) gives a comprehensive list of Marketplace metrics. Angela Tran Kingyens (VersionOne) on a Marketplace metrics dashboard.

Metrics 110

Metrics Retention eCommerce User Experience 110

Help Scout Leadership

JULY 20, 2021

This could look like a customer success team choosing to focus on churn and expansion metrics rather than product adoption scores and the stories they tell. Taking the time to report on customer-oriented metrics conveys to your team that these things are of the utmost importance. Having standards also means that you can report on them.

Sales 145

Sales Sales Metrics User Experience 145

Walk Me

OCTOBER 13, 2021

As with most enterprise-grade SaaS solutions, HRMSs greatly simplify and enhance everyday HR processes. This, intern, can drive other improvements to employee metrics such as employee sentiment, engagement, productivity, and performance. HRMSs enable HR managers to minimize complexity while maximizing productivity.

Human Resources 52

Human Resources Manager Software ROI 52

Walk Me

NOVEMBER 28, 2023

Offering a financially viable training approach The primary advantage of an LMS system over alternative employee training methods such as individual coaching, webinars, and classroom lectures lies in its SaaS-based nature. This characteristic means that it is more cost-effective compared to other learning strategies.

Implementation 52

Implementation Rollout Education User Experience 52

Vantage Circle

MARCH 19, 2019

The availability of various SaaS tools has made the tasks of recruiting, training and engaging employees much simpler and faster. Enhancements come after the right decisions are taken and applied based on accurate scalable metrics obtained. Onboarding. Onboarding is the process of making the new hires familiar with their work.

Project Management 40

Project Management SaaS Inclusion Employee Engagement 40

Andrew Chen

AUGUST 6, 2018

While DAU/MAU — dividing daily active users (DAUs) by monthly active users (MAUs or monthly actives) — is a common metric for measuring engagement, it has its shortcomings. Is there something about the product — e.g. onboarding, the core experience, etc.

SaaS 111

SaaS Metrics eCommerce B2B 111

Andrew Chen

MAY 14, 2018

First zero in on a strategy for achieving your desired outcome , and then pick high quality metrics to validate your tests. With B2B, bottoms-up SaaS companies, even Intercom, there is a lot of viral spread because so many people are busy collaborating with each other. Adam: Favorite recent onboarding experience?

SaaS 71

SaaS Retention B2B eCommerce 71

Andrew Chen

NOVEMBER 1, 2021

SaaS products often grow inside of companies — landing and expanding — which also jumping between companies as employees share products with partner firms and consultants. It requires the founders to be very involved onboarding users, sometimes one-by-one, into the product. This is when a market hits its Tipping Point.

Scaling 82

Scaling Marketing Recruitment B2B 82

Chief Executive

JANUARY 31, 2023

So we were aggressive in growth areas, but in a way that always kept an eye on business metrics. This includes reviewing our tech stack, evaluating our SaaS licenses and ensuring oversight for purchases above a certain threshold. We don’t know what happens with the space the other days of the week.

Software 97

Software Cash Flow Travel Marketing 97