Help Scout Leadership

SEPTEMBER 7, 2021

New team members’ conversations : When onboarding a new support agent, reviewing their work is critical both to protect the customer and to help the newcomer learn your tone, style, approach, and tools. Does it perform well, and is the user experience smooth? A clunky review experience is less likely to be used regularly.

User Experience 116

User Experience Workflows Marketing Metrics 116

Andrew Chen

AUGUST 8, 2022

And add it to the onboarding flow, and at the end of key transactions when the user is otherwise done, and you might as well capture engagement. This is in direct contradiction to folks who often argue to let users experience the product first, have a good experience, before they’re hit up to invite.

A/B Testing 94

A/B Testing Marketing B2B ROI 94

Andrew Chen

NOVEMBER 1, 2018

My previous background up to that point was in user acquisition and ad tech, and I was making the pivot to consumer products. Thinking about new user experience, engagement metrics, and other important concepts. The problem is that the Growth Accounting Framework provides for lagging metrics. This is great.

Metrics 111

Metrics Scaling Marketing Media 111

Walk Me

JANUARY 3, 2024

Features Efficient Onboarding and Training Processes: Streamlines employee onboarding and ongoing education. Real-time Tracking and Accountability Metrics: Monitors progress and ensures accountability effortlessly. User-Friendly Interface with Intuitive Navigation: Easy-to-use design for seamless user experience.

Manager 52

Manager Software Compliance User Experience 52

Walk Me

NOVEMBER 28, 2023

Nurturing a keen interest in the LMS is crucial for successful onboarding, boosting involvement, and fostering a culture of continuous education in the organization. It can also result in a positive user experience as it can continually convey the value of the LMS and the direct benefits it stands to gain.

Implementation 52

Implementation Rollout Education User Experience 52

Vantage Circle

MAY 6, 2024

” (Source: G2 ) Cons The cost of Blackboard is a limiting factor, especially for smaller institutions or those with limited budgets With too many features, Blackboard experiences glitches at times, affecting user experience Customer Reviews “Bad UI, too many features that can be overwhelming, and things are not appropriately placed.”

Manager 94

Manager Software Education Implementation 94

Andrew Chen

JULY 10, 2018

Anand Iyer (ex-Threadflip) writes about using trust throughout the product: Ratings, Curation, Customer service, Mobile first, Good onboarding, Frictionless Payment, Social proof. Jonathan Golden (ex-Airbnb) on bootstrapping liquidity, adding host guarantees, reacting to competition, user experience. 6) Referrals flow freely.

Metrics 110

Metrics Retention eCommerce User Experience 110

Help Scout Leadership

JULY 20, 2021

This could look like a customer success team choosing to focus on churn and expansion metrics rather than product adoption scores and the stories they tell. Ritz Carlton Ritz Carlton has written books on how to do customer experience well. Other companies choose to focus on the product over focusing on their customers.

Sales 145

Sales Sales Metrics User Experience 145

Vantage Circle

MAY 6, 2024

” (Source: G2 ) Cons The cost of Blackboard is a limiting factor, especially for smaller institutions or those with limited budgets With too many features, Blackboard experiences glitches at times, affecting user experience Customer Reviews “Bad UI, too many features that can be overwhelming, and things are not appropriately placed.”

Manager 52

Manager Software Education Implementation 52

Vantage Circle

JUNE 11, 2023

This approach has resulted in a more meaningful and personalized employee experience that resonates with the local workforce. Check the efficiency of your rewards and recognition program Many global organizations approach recognition programs as merely a corporate exercise without clear metrics or measurement of impact.

Employee Engagement 112

Employee Engagement Implementation Inclusion Diversity 112

Vantage Circle

SEPTEMBER 11, 2023

This includes metrics such as enrollment rates, claims data, and employee feedback. A wide array of choices It offers a user-friendly interface, a seamless redemption process, and a wide array of options, resulting in an awesome user experience. Offers extensive savings through exclusive discounts and deals.

Benefits 52

Benefits Administration Compliance Software 52

Andrew Chen

JUNE 25, 2019

This includes call-outs in the top level nav, in the footer of every screen, and sprinkled throughout the user experience. Tips : If most of your supply growth is coming from word-of-mouth, and especially if your users have large social graphs, then a referrals program is going to be huge for you. after a great experience).

User Experience 111

User Experience Retention Marketing Travel 111

Andrew Chen

NOVEMBER 1, 2021

For example, the Acquisition Effect is powered by viral growth and the user experience that compels one set of users to invite their others into the network. It requires the founders to be very involved onboarding users, sometimes one-by-one, into the product. Outcomes : At least one scalable growth strategy.

Scaling 82

Scaling Marketing Recruitment B2B 82

Andrew Chen

JUNE 25, 2019

This includes call-outs in the top level nav, in the footer of every screen, and sprinkled throughout the user experience. Tips : If most of your supply growth is coming from word-of-mouth, and especially if your users have large social graphs, then a referrals program is going to be huge for you. after a great experience).

User Experience 48

User Experience Retention Marketing Travel 48

Andrew Chen

NOVEMBER 13, 2018

It provides an underlying system for increasing metrics whether it’s revenue, acquisition, retention, engagement, or another key business metric. For the new user experience – which might include increasing signup conversion, and maybe even integration into ads – you’d probably emphasize engineers.

A/B Testing 110

A/B Testing Engineering Marketing User Experience 110