AOM

JANUARY 3, 2023

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Help Scout Leadership

AUGUST 22, 2023

Great customer service isn’t all about wow moments or heroic interventions. Here are 5 dull tales of excellent service delivered with flash through well-built systems. Read the full article

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Help Scout Leadership

AUGUST 22, 2023

The best customer service tips can only come from world-class teams. Here are 16 tips for delighting your customers. Read the full article

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Help Scout Leadership

AUGUST 22, 2023

Here are 5 ways to automate without degrading service quality. Customer support automation can leave customers feeling underappreciated. Read the full article

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Mark Sandborn

JANUARY 4, 2024

That is true in all area of an organization, and especially true in creating extraordinary customer service. You might be able to manage good service but you must lead to achieve great service. Here are ten key actions leaders can take to create extraordinary service for their organizations: 1. Empower employees.

Revenue 75

Revenue Sales Sales Operations 75

Help Scout Leadership

AUGUST 22, 2023

Learn what customer service is and why it's important. Discover the 21 customer service skills every support professional needs to thrive. Read the full article

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Help Scout Leadership

AUGUST 22, 2023

‘Sales as a service’ doesn’t stop with being consultative — it means acting as a trusted advisor throughout the buyer’s journey. Read the full article

Sales 75

Sales Sales 75

Help Scout Leadership

AUGUST 22, 2023

Learn what exceptional customer service is, how to deliver it at your company, and browse a list of the 8 best customer service companies. Read the full article

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Help Scout Leadership

AUGUST 22, 2023

Investing in customer service is key to long-term business success. Here are the 10 best ways to deliver great customer service. Read the full article

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Help Scout Leadership

AUGUST 22, 2023

Customer support is a specific type of customer service involving skills such as documentation, product feedback, and technical problem solving. Read the full article

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Help Scout Leadership

APRIL 23, 2024

Learn what service desk software is, why your IT team should make the investment, and a few interesting options if you’re ready to take the next step. Read the full article

Software 45

Software 45

Help Scout Leadership

AUGUST 22, 2023

Brighten up your day and entertain your team with these 28 funny customer service quotes that are sure to make you laugh out loud. Read the full article

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Help Scout Leadership

AUGUST 22, 2023

Is it that people who work in customer service are lazy? That they just don’t care? Or have repeated telephone cord near-strangulations damaged some critical part of their brain? Read the full article

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Help Scout Leadership

AUGUST 22, 2023

Customer service job interview projects are useful, but they are by no means a silver bullet. Learn the dos and don’ts to find the best candidate for your role. Read the full article

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Help Scout Leadership

AUGUST 22, 2023

These 10 unforgettable customer service stories will inspire your team and demonstrate the case for going above + beyond for your customers. Read the full article

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Help Scout Leadership

AUGUST 22, 2023

Brand communities are helping companies supercharge their customer service with insights into customer needs, expectations and desires. Read the full article

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Help Scout Leadership

AUGUST 22, 2023

A review of the near future of customer self-service technologies and trends. How will our customers help themselves in 2018 and beyond? Read the full article

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Help Scout Leadership

APRIL 29, 2021

Your customer service culture is not what your fancy “Customer Guarantee” promises, and it’s not whatever you say it is in your new employee handbook. It’s worth noting that companies with any of these primary cultures can still deliver good customer service experiences. What does a customer service culture look like?

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Metrics Sales Sales Implementation 139

Help Scout Leadership

AUGUST 22, 2023

Delight and motivate your team with Help Scout's collection of inspirational customer service quotes from industry thought leaders. Read the full article

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Help Scout Leadership

AUGUST 22, 2023

Here are 7 important trends that will affect your work in customer service and experience for 2023, from supply chain recovery to AI-driven productivity. Read the full article

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Walk Me

JANUARY 31, 2024

Employee self-service (ESS) platforms serve as centralized digital hubs that enable staff members to manage various human resources (HR) independently functions through an online interface. Employee self-service (ESS) platforms are typically integrated into a company’s intranet or a specialized HR portal. .

Onboarding 52

Onboarding Administration Compliance Metrics 52

Forbes Leadership

OCTOBER 28, 2022

Because students now have access to Handshake and its network of 750,000 companies, career services has an illusion of progress. That’s career services theater.

Education 64

Education 64

Help Scout Leadership

AUGUST 22, 2023

Discover the 12 most useful customer service phrases for improving your support conversations, and learn which 8 common phrases you should avoid. Read the full article

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Forbes Leadership

FEBRUARY 1, 2023

By applying for service awards, students can be recognized for the community service and leadership positions. High-achieving students often have high GPAs, are actively involved in giving back to their community and have multiple leadership positions.

Education 87

Education 87

Forbes Leadership

DECEMBER 15, 2022

Customer relations expert Melissa Copeland acknowledges it's hard to find and keep good customer service people. But are the AI customer service solutions the best way to go?

Revenue 97

Revenue 97

Help Scout Leadership

AUGUST 22, 2023

What proactive customer service is and why it's important. Learn the steps to take to deliver the proactive support your customers want. Read the full article

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Help Scout Leadership

APRIL 24, 2024

Discover key customer service survey questions to enhance your business and drive customer satisfaction. Read the full article

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Help Scout Leadership

SEPTEMBER 14, 2021

With access to fewer resources and generally leaner teams, small businesses need to be more creative and tactful in their approach to customer service. Armed with those insights and learnings, you should be able to get started on — or refine — your own customer service program to start delivering consistently exceptional support.

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Small Business Metrics Marketing Scaling 127

Harvard Business Review

SEPTEMBER 22, 2023

This article shows how several small food companies were able to use cross-training to improve service and job quality. Cross-training helps employees build capabilities that they can leverage in their career growth. It also enables more stable schedules.

Operations 112

Operations Manager 112

Help Scout Leadership

AUGUST 22, 2023

Implementing these seven highly efficient ecommerce customer service best practices can help you retain customers and grow LTV. Read the full article

eCommerce 91

eCommerce Implementation 91

Help Scout Leadership

AUGUST 22, 2023

Marketing and customer service teams can improve the customer experience (CX) by rejecting the silo mentality and working together. Here’s how. Read the full article

Marketing 73

Marketing 73

Help Scout Leadership

AUGUST 22, 2023

Divide these 23 customer service interview questions among your hiring team, and you’ll get the information you need to hire top talent. Read the full article

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Help Scout Leadership

AUGUST 22, 2023

AI has many customer service applications, but that doesn’t mean it will replace human service. Here's a look at what that means. Read the full article

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Help Scout Leadership

AUGUST 22, 2023

The answer is bringing human curiosity back into service. When AI can answer (some) customer questions, what is the role of humans in support? Read the full article

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Help Scout Leadership

AUGUST 22, 2023

Use these customer service response templates and examples to craft perfect replies to the trickiest emails your team receives. Read the full article

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Help Scout Leadership

AUGUST 22, 2023

Social media customer service is a skill of its own. Here's our love letter to the people doing the hard work, in public, every day. Read the full article

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Media 94

Help Scout Leadership

AUGUST 22, 2023

A great service experience can save the day when things go wrong. Use these 5 steps to treat your customers to a 5-star experience. Read the full article

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