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Customer Story: Brain.fm

Help Scout Leadership

is taking the productivity technology space by storm. What our customers love most about the product is the ease in which they’re able to tap into their desired mental state,” said Chandler Perog, Brain.fm’s Chief Operating Officer. Tags : Automatically or manually categorize conversations for easy filtering and product issue triage.

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How to Measure Customer Service Quality: Methods & Tools

Help Scout Leadership

They might love the product, and your service is just okay enough not to make a difference. Reviews of your product or service that mention customer service. With a clear, well-written rubric, two people should be able to review the same customer service interaction and come up with similar scores.

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The Taming of the Queue: 14 Support Queue Management Tips

Help Scout Leadership

Is there anything happening with our product or service that customers are reporting right now? Use any spare capacity you have to collect and report on the customer and support team impact of recurring issues, and suggest improvements to your product team. Prioritize conversations by using workflows, tags, and folders.

Manager 117
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How Support Teams Can Improve Customer Retention

Help Scout Leadership

For a person to become your customer, they need to engage with your products or services at least once. Your customers buy your products and services because they want to reach some particular goal. Product quality, pricing, competition, the work of marketing and sales teams, and economic conditions all play a role.

Retention 115
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Customer Story: Upstream Tech

Help Scout Leadership

When you’re a mission-oriented company providing solutions to the social or environmental problems that face our world, your product can only achieve impact when your customers are successful. Implementing Upstream Tech’s products has also been made easier with Docs , where they’ve created an easy to navigate library for their customers.

Sales 44
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why do companies fall for grifter “consultants”?

Alison Green

In person, he claims to have reviewed and approved plans for events, promotional materials, etc. While we were away, Billy suddenly started doing things like demanding to review leaflets for an event and cancelling the print job. He also asks for similar behavior from other staff. But the thing is, he never reads emails from anyone!

Media 58
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Why WeWork Didn’t Work as Planned: 4 Lessons on Corporate Governance

UVA Darden

And what they saw did not tally with its stratospheric price tag. The relentless influx of cash into WeWork, Neumann’s self-dealing and the company’s inflated valuation on Wall Street are the products of hype, unchecked fervor, and excessive belief in the vision and capabilities of its charismatic CEO. The Lessons.