Help Scout Leadership

MAY 27, 2021

When considering customer success and account management, it’s valuable to consider them as complementary teams rather than interchangeable groups or, worse, competitors. There are a few things that differentiate customer success from account management. What is account management? What is customer success?

Account Management 65

Account Management Accounts Manager Metrics 65

15Five

APRIL 16, 2024

Without the best tool to help manage and measure employee engagement, you risk missing out on the benefits of a productive, motivated workforce. However, onboarding the wrong software can result in wasted resources and a minimal impact on key engagement metrics such as retention, absenteeism, and turnover.

Employee Engagement 84

Employee Engagement Software Onboarding User Experience 84

LSA Global

NOVEMBER 18, 2023

Sales leaders are uniquely accountable for leading, managing, and coaching their teams (just like all other new managers ) PLUS meeting revenue targets, perhaps the most important and pressure-filled success metric of any organization. The pressure to deliver against ever-increasing revenue goals is unrelenting.

Sales Management 36

Sales Management Sales Sales Manager 36

15Five

MAY 10, 2023

A manager who’s burned out is a problem for any business because an underperforming manager impacts critical business metrics, including employee engagement , retention, and revenue. By delivering continuous, actionable feedback, managers stay on track to creating engaged employees.

Employee Engagement 87

Employee Engagement Implementation Manager Retention 87

LSA Global

DECEMBER 21, 2022

The main advantage of separating a sales function into sales hunters and sales farmers is that you can focus on and cater to different sales strengths, metrics, personalities, and motivations. The main disadvantage of separating a sales function into sales hunters and sales farmers relates to team size and handoffs.

B2B 36

B2B Sales Sales Accounts 36

AIHR

JANUARY 23, 2023

If the HR manager meets with the accounting manager to do a budget review, that’s horizontal communication. Here are 10 frequently used internal communication metrics: 1. Page visits and logins: Capture unique page views and other observable metrics for day-to-day optimization.

Employee Engagement 107

Employee Engagement Metrics Retention Employee Communications 107

Help Scout Leadership

SEPTEMBER 16, 2021

Pitfall #1: Failing to take into account a solid management layer. A common mistake is to build a budget that accounts for the number of agents you need but doesn’t take into account management costs: Agents need someone to go to when they have a question about how to answer a ticket. Dlugiewicz from YouCanBook.me

Small Business 97

Small Business Scaling Onboarding Metrics 97