Peter Winick

NOVEMBER 9, 2023

While insurance is often thought of as “mundane,” Clint shares what his company found when they tracked leadership’s impact on workplace culture, and why they are looking to find the root issues, in order to mitigate risks downstream. You guys have a culture problem. The culture problem is a lack of leadership.

Insurance 305

Insurance Human Resources Sales Sales 305

Lolly Daskal

MARCH 28, 2024

Weakened Customer Relations: Unappreciated employees may not provide the expected level of customer service, leading to customer dissatisfaction and potential business loss. Recognizing and appreciating your employees isn’t just about fostering a positive workplace culture; it’s also a prudent business move.

Recruitment 98

Recruitment Advertising Employee Engagement Leadership Development 98

Lolly Daskal

FEBRUARY 6, 2024

As a leader, you can harness these tools to gain a deeper understanding of your organization’s performance, market trends, and customer behavior. By leveraging predictive analytics, you can anticipate market shifts, customer preferences, and potential challenges, allowing you to proactively adjust your strategies.

Strategic Planning 104

Strategic Planning Risk Management Workflows Marketing 104

Vantage Circle

JANUARY 23, 2023

Customer and employee experience are two of the most powerful factors in business. Denise Lee Yohn, the Keynote business speaker, argues in an HBR article that having a CXO may improve the customer and staff experience. A CXO's primary responsibility is to activate customer experience (CX).

Benefits 98

Benefits Marketing Operations Employee Engagement 98

Vantage Circle

APRIL 23, 2024

To assist you in your endeavor, this blog will cover the necessary tips for planning and introduce you to a recognition calendar to carve a roadmap for year-round appreciation initiatives. Informal events are less structured and occur regularly in the workplace culture. Based on the questions, decide your objectives.

Retention 94

Retention Employee Engagement Administration Inclusion 94

Mark Sandborn

FEBRUARY 10, 2024

Innovative Commitment Google and Tesla exemplify the power of fostering a culture of innovation. Customer Centric Focus Zappos has excelled by prioritizing customer satisfaction, proving that a customer-centric approach is key to lasting success. The road to customer centric hell is paved with good intentions.

Operations 75

Operations Human Resources Benchmarking Sales 75

Vantage Circle

JANUARY 31, 2023

You are probably already aware that defining company core values is crucial to ensure that your organization’s culture aligns with your mission and vision. In this blog, we will dive deep into the business core values of 10 well-known companies and understand how they have transformed their values into reality. Let me guess.

Diversity 104

Diversity Inclusion Accounts Operations 104

AIHR

NOVEMBER 2, 2023

This can sound daunting, but it’s actually a great way to give employees clear directions that protect everyone, including employees, customers, and even communities at large. To help you get started on developing your organization’s code of conduct, we’ve provided a template that can serve as a foundation basis for customizing your own.

Compliance 62

Compliance Inclusion Media Hospitality 62

Lolly Daskal

MARCH 1, 2023

Recognition fosters a positive work culture. Recognition enhances customer satisfaction. When employees feel recognized and valued, they are more likely to provide high-quality service to customers. Consequently, it leads to improved customer satisfaction and loyalty. Recognition leads to better performance.

Retention 138

Retention Leadership Development Manager 138

Kotter Inc.

OCTOBER 12, 2023

In the last few months, we are seeing more and more businesses move towards greater centralization of functions into shared services. On the flip side, the tradeoff from moving resources away from business units or regions is slower, less agile processes that are not as connected to the business and customer needs.

Benefits 52

Benefits Metrics Recruitment Marketing 52

Walk Me

DECEMBER 7, 2023

This checklist aids in maximizing operational efficiency , improving customer experience , and driving business growth, making your digital transformation journey seamless and successful. It’s not just about the tech—it’s about transforming how people think, the company culture, and how business is done.

Digital Transformation 52

Digital Transformation Operations Change Management Strategic Planning 52

Help Scout Leadership

AUGUST 31, 2021

Customer support representative is one of the most common jobs on the market for individuals looking to work in technology, so the job description you write for your open role needs to be exceptional in order to attract applications from exceptional candidates. Our customers are at the heart of what drives us as a company.

Media 94

Media Small Business Marketing Operations 94

Vantage Circle

FEBRUARY 29, 2024

This blog dives deep into the concept of an Employee Recognition Board. Read our blog on: 120+ Great Work Anniversary Wishes and Quotes for Employees, Peers and Leaders. Encourage Peer Nominations Foster a culture of appreciation by allowing employees to nominate their peers for recognition.

Inclusion 52

Inclusion Diversity Employee Engagement Media 52

Vantage Circle

FEBRUARY 28, 2023

Celebrating this day at work is important for several reasons: Promoting a positive work culture: Recognizing and celebrating acts of kindness in the workplace is essential to encourage a positive working culture. Improving customer service: Acts of kindness should not be limited to your colleagues but extend to the customers.

Travel 105

Travel Banking Diversity Inclusion 105

Walk Me

JANUARY 25, 2024

Sharing knowledge empowers employees to achieve superior outcomes, assists customers in using your products or services more effectively, and fosters workforce development. A FAQ database on a website that aims to answer the general questions customers may have concerning a product or service.

Manager 98

Manager Change Management Onboarding Assets 98

Zenefits

DECEMBER 2, 2022

You’ll usually be sharing this employee recognition story with your internal staff, customers, partners, suppliers, and investors. Create an appreciation of work culture. An entire work culture can be created around an employee spotlight program. Send it in your internal or customer newsletter.

Retention 102

Retention Benefits Media B2C 102

Vantage Circle

DECEMBER 21, 2022

Employee engagement has become an integral part of people first work culture. The Net Promoter Score is a metric developed in 1993 by Fred Reichheld and later adopted in 2003 by Bain & Company and Satmetrix to predict customer satisfaction and referral. Cost per Hire. Employee Satisfaction Index. Client Satisfaction.

KPI 105

KPI Employee Engagement Recruitment Retention 105

Zenefits

DECEMBER 26, 2022

They provide a service through the honest sharing of information. Businesses that regularly post on Glassdoor allow potential employees to gain valuable insight into their company culture. Businesses that regularly post on Glassdoor allow potential employees to gain valuable insight into their company culture.

Diversity 98

Diversity Recruitment Administration Onboarding 98

Walk Me

JANUARY 10, 2024

Strong employee feedback loops are another tool for building a culture of trust and respect that makes a long-term difference. However, a good employee loop requires a very strong organizational culture in which everyone has the confidence to give feedback and expect results. What is an employee feedback loop?

Implementation 94

Implementation Employee Engagement Operations Diversity 94

LSA Global

FEBRUARY 8, 2024

Do You Have a Broken Corporate Culture? If you think you have a broken corporate culture that is getting in the way of where you want to go, then this article is for you. Recent Gallup research found that only 20% of employees feel connected to their organization’s culture. The Impact of Corporate Culture Culture matters.

Assets 36

Assets Employee Engagement Change Management Implementation 36

Walk Me

MARCH 27, 2024

Staying competitive in today’s global marketplace necessitates organizational change and hinges on establishing a culture of trust. Understanding and implementing these elements can lead to a culture where employees feel empowered to initiate actions, with leadership providing the necessary support. What is a cultural change?

Culture Change 59

Culture Change Implementation Diversity Inclusion 59

Vantage Circle

JANUARY 28, 2024

This blog will take you through a venture that will clarify your confusion about these two concepts. A research by Harvard Business Review shows that companies who perform well on employee experience metrics also tend to perform well on customer experience metrics. But do you know that they are two different concepts?

Employee Engagement 101

Employee Engagement Metrics Onboarding Retention 101

LSA Global

DECEMBER 7, 2023

How Unwritten Rules Shape Corporate Culture Corporate culture stands as the heartbeat of any organization. Corporate culture influences everything from employee engagement and retention to customer loyalty and profitability. These hidden forces represent how unwritten rules shape corporate culture.

Employee Engagement 36

Employee Engagement Retention Employee Communications Revenue 36

Peter Winick

SEPTEMBER 21, 2023

An interview with Kraig Kleeman about crafting custom live performances for events and connecting with C-Suite executives. I’ve seen, you know, into what they do, but haven’t seen somebody that does what you do to kind of study an organization and then come up with these customized rock and roll lyrics to deliver.

Deliverables 260

Deliverables Energy Accounts Payable Sales 260

LSA Global

JANUARY 6, 2023

Organizational Agility — Do You Have an Adaptable Enough Corporate Culture? But if that organization does not also have a healthy degree of cultural flexibility, they may not survive. Do you have an adaptable enough corporate culture to thrive during times of change? What Constitutes an Adaptable Enough Corporate Culture?

Culture Change 36

Culture Change Change Management Marketing Organizational Change 36

Walk Me

JULY 28, 2021

Digital disruption, financial fluctuations, customer attitudes, COVID-19, and other forces are driving continual change in today’s business landscape. Likewise, cultivating a digital culture can help employees embrace learning and stay adaptable. Adopt an Agile Customer Strategy and a Customer-Centric Work Culture.

Workflows 52

Workflows Process Improvement Administration Software 52

LSA Global

SEPTEMBER 6, 2022

Why the Customer Experience Matters As consumers, we have all felt how important the customer experience can be to how we feel about a business, their brand, and our loyalty as a customer. Create a process to encourage employees to continuously re-imagine the products, services, and experiences their customers seek.

Change Management 36

Change Management Implementation Accounts Manager 36

Walk Me

DECEMBER 5, 2022

Sales teams are critical for a myriad of companies and play a major part in progressing customers along the sales pipeline, facilitating the end-to-end customer journey and ultimately increasing the bottom line. Field marketing bridges salespeople and customers in direct, face-to-face buyer engagements. Field Marketing.

Sales 52

Sales Sales Human Resources Marketing 52

LSA Global

AUGUST 2, 2023

Just as when you plan to travel in unfamiliar territory and need to research information on local customs, requirements, and safety to set your trip up for success, executive teams need to comprehensively consider strategy assumptions and context from different angles. How do we establish and leverage target customer relationships?

Implementation 36

Implementation Accounts Travel Succession Planning 36

Vantage Circle

FEBRUARY 10, 2021

Workplace innovation helps achieve world-class company culture , employee job satisfaction , and retention. An organization that inspires a culture of innovation, experience greater employee productivity , creativity, and increased employee engagement. They can pick their favorite song, podcast, or blog to start their day.

Implementation 111

Implementation Employee Engagement Energy Benefits 111

Walk Me

NOVEMBER 29, 2023

A learning organization is a company that fosters a culture of continuous learning and development. A learning organization champions a culture prioritizing continuous learning and knowledge creation across every level. For instance, each employee is envisaged to embody ownership.

Diversity 98

Diversity Change Management Digital Transformation Implementation 98

Mark Sandborn

FEBRUARY 11, 2022

If we think about a new idea I run it through 20 people—area managers, kitchen managers, service managers, meat cutters. People who are happy in their work tend to spread that happiness around, which can only improve the experience for customers. TXRH Culture in Six Words. I don’t make ideas in a distant office.”

Real Estate 71

Real Estate Manager Operations Advertising 71

Walk Me

JULY 18, 2022

Contribute to a positive culture of change and a pro-change mindset. Surveys are not a way of monitoring staff but a measure of whether managers are doing their best to ensure everyone is on the same page, allowing for a smooth transition to a new culture. Customer success. Improved service management.

Change Management 59

Change Management Manager Benchmarking Strategic Planning 59

Walk Me

NOVEMBER 21, 2023

Establishes a cooperative learning atmosphere A training facilitator goes beyond imparting knowledge and actively cultivating employee collaboration, teamwork, and group discussions to bolster your organization’s learning culture. appeared first on The Change Management Blog. How do you choose a training facilitator?

Digital Transformation 52

Digital Transformation Onboarding Diversity Human Resources 52

Vantage Circle

OCTOBER 4, 2021

They realize that they need to move beyond typical measures such as long service awards. It makes employee recognition a daily norm, deeply impacting the company culture. This article is a detailed comparison blog of the best employee recognition software available in the market. Customization. Custom Rewards.

Employee Engagement 52

Employee Engagement Software Manager Benchmarking 52

LSA Global

APRIL 4, 2022

No Time Like the Present to Redesign Your Customer Experience When is the last time you took an unbiased look at your customer’s experience? And in times of disruption, it is even more critical to consider the moments of truth for your customers and those who serve them. Steps to Redesign Your Customer Experience.

Metrics 36

Metrics Implementation Performance Management Operations 36

Walk Me

SEPTEMBER 6, 2023

The ability to change enables them to adapt to new technologies, market dynamics, and customer expectations , ensuring their survival and growth in the competitive business arena. This could include technological upgrades, procedural modifications, or organizational cultural shifts.

Implementation 52

Implementation Digital Transformation Risk Management Change Management 52