Remove help-desk-reporting
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Why Help Desk Software Is a Must-Have for Small Businesses

Help Scout Leadership

Help Scout’s small business help desk software lets you create stronger customer relationships, save time, and increase team productivity. What is help desk software? Help desk software is a tool that centralizes all of your service-related customer interactions. You need a specialized tool.

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I lost my temper at a teammate, coworkers keep using my desk, and more

Alison Green

This post, I lost my temper at a teammate, coworkers keep using my desk, and more , was originally published by Alison Green on Ask a Manager. My teammate, Nora, had an internship as the project began and so could not help. When Nora eventually did finish the internship, she was less help than I expected. Here we go….

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coworker interrupts me with questions she could answer herself, playing a game at a public-facing job, and more

Alison Green

When my coworker started, I knew that I would be a good resource for helping her find her feet on things. I was happy to help when she was starting out. Also, she does have a mentor whose job it is to help her with these issues. She is the one who has reminded the team again and again to put our phones away at the front desk.

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The Taming of the Queue: 14 Support Queue Management Tips

Help Scout Leadership

Is there anything happening with our product or service that customers are reporting right now? What information do we need to start collecting in order to help these people? Is the CEO’s best buddy still waiting for help? Our own team at Help Scout shared their triage model in this article. Who is at risk of churning?

Manager 117
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Lighthouse Leadership Weekly #56: MBWA in today's workplace, making hybrid work, and a favorite lesson

Get Lighthouse

Let’s dive in… Table of contents: Food for Thought on MBWA no matter where you are News & Reports for Managers on Making Hybrid Work for Everyone Book of the Month on my Favorite Lesson from The Score Takes Care of Itself Note: This is a preview of our weekly leadership newsletter, Lighthouse Leadership Weekly (LLW). . "

Manager 52
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How Office Design Impacts Employee Well-being

Zenefits

According to a 2019 report on the long-term health of office workers, office design has a lot to do with our physical health. Without the right ergonomically designed desks and chairs, our posture can wreak havoc on our bodies. It also helps employees’ bodies sync with the natural progression of the day. Think back pain.).

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Employee Happiness Survey: 21 Questions To Ask & How To Analyze the Results

AIHR

Investing in employee happiness surveys is not only helpful for boosting team morale, it’s good for your bottom line too. At the 100 Best Companies, 83% of employees reported a healthy workplace, versus just 52% at typical U.S. Do you feel your manager provides you with helpful feedback and performance reviews?