AIHR

JANUARY 10, 2024

With the quickly advancing generative AI and workflow technologies, as well as the incorporation of design thinking and customer relationship management principles into employee experiences, there is an opportunity to evolve the current model to address these limitations.

Workflows 77

Workflows Metrics Benefits Manager 77

Peter Winick

NOVEMBER 2, 2023

Dan shares his journey from working at Telus as Chief Learning Officer, using the company as a lab with the ability to real-time test ideas to teaching the models he helped create internally, to external companies guiding others through leadership development and culture change. Transcript Peter Winick And welcome, welcome, welcome.

Marketing 307

Marketing Culture Change Sales Sales 307

Peter Winick

JANUARY 5, 2023

They know that when it’s unleashed, it changes lives or companies or teams or whatever for the better. That was such a great job that they did because quite frankly, that’s the journey of the thought leaders like you need to tantalize an audience, if you will, with your thinking and your thoughts and your writing, etc.

Education 130

Education KPI Culture Change Marketing 130

Peter Winick

APRIL 3, 2023

Three Key Takeaways: Thought leadership can be used to better a business and more importantly better the world we live in. In order to take the right stand on the issues that matter you have to understand how both your customers and the population in general feel about those issues. Let’s begin. Welcome to the show, Mike.

Inclusion 130

Inclusion Engineering Marketing Diversity 130

AIHR

SEPTEMBER 15, 2023

Living up to your EVP – and keeping the promise you’ve made to your employees – will boost their engagement and trust in you as an employer. Types of employer branding content Done well, employer branding will live and breathe in everything your organization does. Our mission is more than just words.

Media 100

Media Diversity Inclusion Benefits 100

Peter Winick

AUGUST 28, 2023

In today’s episode, we’re chatting with Dr. Karthik Nagendra, Founder and CEO of ThoughtStarters, the first thought leadership marketing company in Asia. He explains how he’s helped take salespeople down a journey of exploration and experimentation, to a point where it influences their peers to seek newer methods as well.

Engineering 130

Engineering Sales Sales Marketing 130

Vantage Circle

FEBRUARY 28, 2024

Peer-to-Peer Recognition Encouraging employees to acknowledge and appreciate their colleagues' contributions through informal channels such as social media platforms, team chats, or group messages.

Diversity 52

Diversity Media Implementation Performance Management 52

Vantage Circle

DECEMBER 8, 2023

Values like integrity, customer service, collaboration, diversity and inclusion should be clearly defined and then integrated into every aspect of operations. Example: Sal Khan, the founder of Khan Academy, hosts weekly fireside chats and Q&As with employees to model transparency. – William Sloane Coffin Jr.

Inclusion 59

Inclusion Diversity Onboarding Retention 59

Walk Me

JULY 19, 2022

Many organizations use sales enablement to help sales reps fulfill their role of boosting leads and working more customers through the buyer’s journey. Gartner reports that “ Customers are already 57% down the purchase path before they consider engaging with you.” Standardize reporting. Step two: Analyze data.

Change Management 52

Change Management Sales Sales Manager 52

Help Scout Leadership

JUNE 22, 2021

Your customer experience is the main differentiator between you and your competitors, and all of the customer service statistics back it up. Below, we’ve collected 111 key statistics exploring the relevance and importance of good customer service — and expanding on the cost and impacts of poor customer service.

Media 128

Media Sales Sales Marketing 128

Peter Winick

MAY 8, 2023

And so I was living in Atlanta at the time, and I had a colleague who was in H.R. And you’re right that especially with chat, you know, as you and I are recording this, it’s still a brand new phenomenon. We tell stories of products, we tell customers success stories. I was still living in Atlanta at the time.

Advertising 130

Advertising Sales Sales Banking 130

Vantage Circle

MAY 6, 2024

These platforms typically offer a range of features and tools to enhance various aspects of the employee journey, from recruitment and onboarding to ongoing engagement and development. Real-Time Communication : Boosts productivity and collaboration through instant messaging, group chat, and document sharing.

Software 107

Software Employee Engagement Performance Management Workflows 107

Help Scout Leadership

SEPTEMBER 28, 2021

And with more companies than ever competing to hire from the same pool of highly skilled talent, it’s important to ensure your company’s hiring process is delightful, engaging, and worth the time-consuming journey for everyone involved. Value add interview The first step in our process is a 45-minute video chat with the hiring manager.

Recruitment 125

Recruitment Engineering Onboarding Manager 125

Vantage Circle

MARCH 10, 2021

Achievers is a cloud-based employee engagement solution that enables companies to engage their employees—driving retention, productivity, customer satisfaction, and other key business outcomes. PeoplePulse is an Australian company that was launched in the year 2003 providing end to end solutions for custom employee and customer surveys.

Employee Engagement 52

Employee Engagement Employee Communications Benefits Banking 52

Know Your Team

JANUARY 8, 2020

I had a great chat a few weeks back with Natalie Gould , of Balsamiq recently as she’s also thinking about this same problem. Principles are great and all… but living up to them is much harder. We use Slack , Know Your Team , Donut.ai , and we run regular regional Zoom chats. How do you acquire new customers? Question #2.

Sales 52

Sales Sales Marketing Compensation 52

Mind Tools Strategy

OCTOBER 9, 2023

Strategy as a Collaborative Journey These days, good strategic leaders take people on a journey rather than telling them where to go. They are the ones on the front lines, interacting with customers and experiencing market shifts first-hand. You can participate in the chat by using the hashtag #MTtalk in your responses.

Strategic Planning 141

Strategic Planning Implementation Marketing Inclusion 141

AIHR

APRIL 21, 2023

Do it well, and your employees are set up for a lasting, positive journey. Did the job live up to your expectations? Often, the UX in the workplace is nothing compared to the UX people get in their personal lives. video calls, chat systems, shared docs, etc.) What did you think of your onboarding when you first joined?

Recruitment 88

Recruitment Onboarding Manager Advertising 88

15Five

DECEMBER 18, 2018

The popular, cloud-based software provider attracts industry leaders in HR, customer support, IT, product, and marketing who want to accelerate their teams’ performance and get more out of the Slack platform. Other select topics include employee journey mapping and culture preservation during company transitions. From Day One.

Human Resources 83

Human Resources Manager Inclusion Recruitment 83

Andrew Chen

NOVEMBER 15, 2021

I got to see a startup scale to tens of thousands of employees, millions of customers, and billions in revenue. It was a deeply educational journey, one that created many lifelong friendships — including people I still talk to every week. This is the journey that brought me to writing this book. And yet we don’t.

Scaling 63

Scaling Operations Revenue Metrics 63

Vantage Circle

JULY 29, 2022

Employee Experience (also known as EXP) refers to the overall approach to ensuring a smooth and satisfying journey for all the members of the organization. Improve Customer Experience. Customer Support. Typical Customers: Small Businesses. Response time for customer support could be improved. Customer Support.

SaaS 98

SaaS Employee Engagement Small Business Performance Management 98

Peter Winick

MARCH 27, 2023

To gain a profound understanding of the future of their industry, Deloitte spent a year speaking with more than 800 people in the industry – including experts of all ages, Deloitte’s customers, and even their competition. And the platform, you know, we believe will have, you know, it will be long lived.

Scaling 246

Scaling Engineering Diversity Education 246

Andrew Chen

SEPTEMBER 4, 2018

Why offline products are so compelling for acquiring customers. You want to go a couple levels even deeper: How many new customers are you adding? As you’re growing more and more new customers, a bunch of things happen. Sonal: So it’s a value of your customer to the bottom line? . Sonal: Yeah.

Marketing 75

Marketing Metrics Retention eCommerce 75

Chief Executive

JANUARY 19, 2023

A lot has changed in the nearly 70-year history of Chick-fil-A, but one fundamental remains paramount: a relentless focus on exceeding customer expectations. He and his siblings grew up donning costumes, performing for customers and doing chores at the original Chick-fil-A, then known as Dwarf House. “We

Operations 98

Operations Benchmarking Leadership Development Scaling 98

AIHR

DECEMBER 1, 2022

And also, I was so pleased to hear, just before we started to record this episode, that you have actually lived in the Netherlands for a while. And I – for anyone who’s listening, if you get an opportunity to live and work in another country, take it. It’s such a fantastic life and work experience. I’m mixing my metaphors.

Compensation 57

Compensation Inclusion Benefits Energy 57

AIHR

NOVEMBER 24, 2023

People are accustomed to counting on seamless technology in their personal lives and expect the same level of digital effortlessness in their workspace. Personalization and customization : Employees have a better DEX when digital tools meet their individual needs and preferences. Better customer experience J.W.

Digital Transformation 80

Digital Transformation Workflows User Experience Implementation 80

Peter Winick

NOVEMBER 28, 2022

I lived exclusively behind a paywall, so to get to see me what I do and did talk to me and access my research and my thought leadership, people had to pay a lot of money. So that’s where I live and breathe, right? My customers and the people that will be seeking my insight, my guidance, my input will not be seeking an evangelist.

Scaling 237

Scaling Software Marketing Recruitment 237

Walk Me

JUNE 25, 2023

Similarly, Microlearning’s on-demand accessibility and bite-sized format make it a great solution for busy workers seeking to balance their work and personal lives, as it allows them to learn at their own pace and schedule while still meeting their job demands.

Retention 52

Retention Change Management Onboarding Implementation 52

Chris LoCutro

MARCH 12, 2024

Picture this: A team where everyone’s got each other’s backs, chats flow like morning coffee, and every hiccup makes us tougher. Key Takeaways: This journey of embracing the raw of leadership can transform not just how you lead, but how your entire team shows up. Sounds like a dream, right? Well, guess what?

Revenue 52

Revenue Operations Scaling 52

Chris LoCutro

MARCH 25, 2024

In this episode of the Chris LoCurto Show, we explore the transformative journey of Patrick Devereux, a seasoned business owner whose success is intertwined with his commitment to personal development. You've heard us talk about Root Systems and Next-Level Lives. Little chit chat, create that connection be accessible.

Accounts 52

Accounts Sales Sales Implementation 52

Chris LoCutro

NOVEMBER 21, 2023

Today, we’re continuing our chat about the importance of starting and running a debt-free business. Picture this: a debt-free business is your trusty ship relying on its savings and capital to fuel its journey. Picture this: a debt-free business is your trusty ship relying on its savings and capital to fuel its journey.

Benefits 59

Benefits Operations Sales Sales 59

Chris LoCutro

FEBRUARY 6, 2024

” Today’s Chat: Unseen Leadership Wins! Personal Growth: Leading well doesn’t just elevate your team; it’s a personal development journey. Because I do this for a living. One minute, you're crunching numbers the next year solving team issues, and the next year working hard to keep customers happy.

Benefits 59

Benefits Operations Small Business Revenue 59

Vantage Circle

APRIL 17, 2023

" We need acceptance, support, and connection— albeit how much (that will differ from person to person)— to live a life that can be termed fulfilling. If You Are An Employee The Celebration Calendar is all about finding small moments to thank the people who make our lives easier. But honestly, it shouldn't be.

Manager 96

Manager Engineering Retention Marketing 96

Chris LoCutro

OCTOBER 31, 2023

In this episode, we’ll chat about the essential personality traits and qualifications that come with it, the journey from being a run-of-the-mill leader to becoming a CBO superstar, and how to spot and nurture emerging leaders who can help you in the behavior-shaping quest. We help people to change their own lives.

Small Business 65

Small Business Accounts Culture Change Benefits 65

Andrew Chen

DECEMBER 13, 2018

Of course, we also chat about some of our favorite products, including an app that lets you pop in to a luxury hotel for a few hours to shower or have a nap, a super cool way to greet visitors to your office, and a new app for emailing yourself. So I don’t have to summarize that.

Engineering 79

Engineering Scaling Marketing Manager 79

Andrew Chen

DECEMBER 13, 2018

Of course, we also chat about some of our favorite products, including an app that lets you pop in to a luxury hotel for a few hours to shower or have a nap, a super cool way to greet visitors to your office, and a new app for emailing yourself. So I don’t have to summarize that.

Engineering 40

Engineering Scaling Marketing Manager 40

Peter Winick

NOVEMBER 6, 2023

He is also the host of the Partnering Leadership where you can learn the leadership journeys of successful CEOs and the top global thought leaders. I started my air journey first about five years ago, reading AJ Aggarwal’s book Prediction Machines, Outstanding Book on Artificial Intelligence, and AJ talks about how A.I.

Marketing 335

Marketing Operations Nonprofit Sales 335