Help Scout Leadership

AUGUST 22, 2023

Both email and live chat support have pros and cons to consider as you expand on your customer support offerings. One of the most impactful things to consider in your support strategy is which channels to use. Read the full article

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52

Help Scout Leadership

MAY 18, 2021

Sometimes customers want to talk to a live person. Offering live support can really take your customer experience to the next level. Though phone support may be what many think of for live support, there’s another option: live chat. How does live chat work?

Benefits 113

Benefits Media Software Sales 113

Help Scout Leadership

AUGUST 22, 2023

Implementing live chat doesn’t mean you need to sacrifice support quality or hire a ton more agents. Just follow these best practices. Read the full article

Implementation 80

Implementation 80

Help Scout Leadership

NOVEMBER 11, 2021

Live chat metrics make it easy to understand how your team is performing and how your customers feel. Here are 14 to start measuring today. Read the full article

Metrics 108

Metrics 108

Help Scout Leadership

AUGUST 22, 2023

Learn how adding live chat as a customer service channel can help you improve the customer experience, increase agent productivity, and much more. Read the full article

Benefits 75

Benefits 75

Help Scout Leadership

AUGUST 22, 2023

Contextual support means meeting customers where they are with relevant answers — and modern live chat software isn’t complete without it. Read the full article

Software 75

Software 75

Help Scout Leadership

DECEMBER 5, 2023

Can AI tools help your team deliver better live chat customer experiences? In this post, we discuss the pros and cons of using AI for live chat and explore five of the best AI chat tools on the market today. Read the full article

Marketing 44

Marketing 44

Help Scout Leadership

AUGUST 22, 2023

Do you want to provide live chat support on your website for current or prospective patients? Stay HIPAA-compliant with these live chat apps. Read the full article

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Help Scout Leadership

AUGUST 22, 2023

On the hunt for new live chat software for your education program or school? Here are 11 options to consider as you begin your search. Read the full article

Software 40

Software Education 40

Forbes Leadership

AUGUST 1, 2022

These ubiquitous tools can help you meet the 24/7 communication demands of a public that has come to expect immediate interaction in every purchase decision.

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Help Scout Leadership

AUGUST 22, 2023

Help Scout’s Beacon gives your customers access to email and live chat support, help documentation, and proactive messaging—all right where they need it. Read the full article

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98

Help Scout Leadership

AUGUST 22, 2023

Can you hire people who are great email writers *and* live chat writers? E-Write’s Leslie O’Flahavan shares her tips for spotting great writers of email and chat support. Read the full article

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Alison Green

MAY 2, 2024

A reader writes: A short, sweet note about how I used your advice to tackle salary talk during an initial phone chat with the hiring manager: Hiring manager: While we’re talking about cost of living, can I ask your salary expectation for the role? This post was written by Alison Green and published on Ask a Manager.

Manager 92

Manager 92

Mind Tools Team Management

SEPTEMBER 6, 2022

Please Join Our Twitter Chat! IST) Topic: Neurodiversity – Your Lived Experience Host: @Mind_Tools. While certain neurodiverse individuals are unable to take care of themselves, many live full and productive lives. Neurodiversity – Your Lived Experience. What: #MTtalk Where: Twitter When: September 9 @ 1 p.m.

Inclusion 91

Inclusion Education Reorganization Recruitment 91

Help Scout Leadership

AUGUST 22, 2023

A preview of how the live chat function will work in the new version of Help Scout’s Beacon product. Read the full article

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52

Forbes Leadership

AUGUST 9, 2022

The Business Class LIVE series connects business owners, helps them learn from industry experts and entrepreneurs, and gives them the edge they need to face the road ahead with confidence. Issa Rae, discussed her ventures, upcoming projects and addressed authenticity in a keynote fireside chat.

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Association Now Workplace

FEBRUARY 23, 2023

From surveys, to local all-staff gatherings, to non-work-related chit-chat, here’s what your association colleagues say have been effective tactics for building teams in the hybrid workplace. We chat about our weekend plans, our families, and anything exciting going on—anything except work.

Human Resources 102

Human Resources Strategic Planning Project Management Manager 102

Help Scout Leadership

JULY 8, 2021

However, as companies grow and customer expectations increase, many may find they need a more robust support offering — something that lets them build a knowledge base , offer live chat , or deliver proactive support. Further, customers tend to report higher satisfaction ratings with channels like live chat.

Accounts 113

Accounts Project Management Metrics Manager 113

Andrew Chen

FEBRUARY 26, 2024

This was like building my own personal viral loop, where every chat turned into a few more chats. The culture in the SF tech community is very open and the intro culture makes it easy to chat with a variety of new people. Many people say it’s not a great place to live — and sometimes that seems true.

A/B Testing 123

A/B Testing Metrics Retention Engineering 123

Jackie Nagel

APRIL 26, 2024

When considering today’s digital interactions, engaging with an automated system can feel significantly less personal, like chatting with a robot. Show genuine interest in your followers’ lives and interests. Automation within social media certainly plays a critical role.

Media 52

Media Small Business Travel Sales 52

Help Scout Leadership

JUNE 8, 2021

Give faster, more responsive customer service: An AI chatbot can talk to many people at once, something most humans struggle to do well beyond one or two chat conversations. Customer data appears alongside every live chat conversation in Beacon. A chatbot could do that before your team even gets notified.

Benefits 144

Benefits Implementation Marketing Onboarding 144

Vantage Circle

MARCH 23, 2020

Let’s face it, it’s not exactly feasible to work without a great video chat software. Google Hangouts - The closest competitor to Zoom, hangouts is another default go-to video chatting medium for most people. Chatting Apps. Online chatting Apps have revolutionized the working standards of today’s companies.

Software 104

Software Project Management Employee Engagement Onboarding 104

Peter Winick

SEPTEMBER 25, 2023

For today’s episode, I’ve invited Vaishali Dialani to chat with us. And you’ve got that chatting and build a network of people you already know of or at least have met once. So I would drop the message and say, You know, it was lovely chatting with you when meeting you in person and we should catch up sometime.

Marketing 318

Marketing Digital Transformation Benefits Metrics 318

15Five

APRIL 30, 2024

Plus, remote work brings a sweet perk of flexibility, allowing employees to juggle their personal and professional lives more easily. To bring camaraderie to your virtual teams, try implementing these popular strategies: Set aside dedicated time for virtual coffee chats. Drop a message in the team chat! Just hop on a video call!

Employee Engagement 56

Employee Engagement Strategic Planning Workflows Implementation 56

Lolly Daskal

JANUARY 13, 2023

Separate personal and professional lives: Returning to the office can also help to separate personal and professional lives, which can be blurred when working from home. Drop in to chat: Returning to the office provides the opportunity to drop in and ask a quick question or seek guidance from a colleague.

Energy 139

Energy Benefits Leadership Development Manager 139

Help Scout Leadership

AUGUST 3, 2021

Some tools may be available as standalone products, while others, like Help Scout’s Docs , are part of a more comprehensive platform which includes other support tools like a shared inbox and live chat. Key features of Help Scout’s FAQ software. . Below are a few of Docs’ key features.

Software 96

Software Small Business Benefits Energy 96

Help Scout Leadership

JUNE 1, 2021

It can include support requests from any number of channels — email, chat, social media, phone, etc. — Manage email, live chat, and phone conversations all in one place. What is help desk software? Help desk software is a tool that centralizes all of your service-related customer interactions.

Small Business 97

Small Business Software eCommerce Accounts 97

Help Scout Leadership

APRIL 27, 2021

Firstly, we use Help Scout for both live chat and email. This means that all our communications are easily accessible in one tool, which wouldn’t be the case if we were using traditional email and a separate live chat tool.

Software 57

Software SaaS Onboarding Operations 57

BetterUp

JUNE 21, 2022

What’s missing from our work lives is, well, friendship. And we’ve got enough stress and anxiety in our lives right now – 63% of Americans reported generalized stress due to pandemic-related uncertainty, and 42% reported symptoms of anxiety and depression. If you reach out to a colleague for a chat, they may turn you down.

Energy 143

Energy Onboarding Manager Benefits 143

15Five

SEPTEMBER 13, 2023

Experience live product interactions and Q&A Have burning questions about the 15Five platform? These live interactions enable attendees to gain deeper insights into various aspects of the product, fostering a better understanding and maximizing its potential impact on their organizations. (If

Employee Engagement 77

Employee Engagement Energy Manager 77

Help Scout Leadership

JULY 6, 2021

You can’t use it to provide chat support or to create a knowledge base unless you pay for add-ons, which can make scaling your support more difficult. Not only do they include a shared inbox, they also allow the ability to build out a knowledge base and offer live chat. support@ ). First, it’s primarily a shared inbox tool.

Project Management 65

Project Management Media Software Scaling 65

Alison Green

APRIL 14, 2024

Her sister lives 3,000 miles away and her parents are in a different country, so she’s very isolated here. Our team often works remotely and signs on via a team chat. They have several cameras in their house that he monitors constantly throughout the day. I’ve said a few things to the chronically late coworker.

Manager 92

Manager Operations Accounts 92

Peter Winick

APRIL 11, 2024

So you and I had an interesting chat a couple of weeks ago, and you gave me a brief version of your really interesting story. So live from 16 to 21. I’m like, no, I’m standing up for the truth because 99% of this world lives on, what, less than $10 or whatever the figure is, right? Why don’t we start there?

Sales 297

Sales Sales Biotech Education 297

Vantage Circle

DECEMBER 13, 2023

Confetti Countdown Scavenger Hunt Hunt for New Year's Eve-related items in this lively scavenger hunt. Yahtzee Roll dice for high-scoring combinations in a lively game. Virtual Countdown Party Host a live countdown to the New Year with virtual fireworks and celebration.

Real Estate 105

Real Estate Marketing Scaling Inclusion 105

Asana

NOVEMBER 4, 2022

The mouse pointers darted around the screen during the presentation, giving off a living sense of productivity and accessibility. Up to that point, Figma did not offer the ability to chat via text or audio. People love using the cursor chat; you’re in the file with people.” It felt like a risky move; they tell Asana.

Engineering 80

Engineering Software Energy Manager 80

Scott Elbin

DECEMBER 13, 2022

While we were on Zoom, someone sent me a chat message to let me know that, in the time since our last conversation, two of the folks in the session had been promoted to vice president. If you liked what you read here, subscribe here to get my latest ideas on how to lead and live at your best.

Manager 100

Manager Benefits 100

Help Scout Leadership

APRIL 27, 2021

Upstream Tech provides high-touch service, including several touchpoints and live support to ensure that customers are set up for success. Upstream Tech also uses Help Scout’s live chat Beacon to speak with potential customers who visit their website and are looking to learn more. Upstream Tech’s favorite features.

Sales 44

Sales Sales Manager Implementation 44