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Guiding clients to email support instead of their account managers

Help Scout Leadership

Get answers to your most challenging career or leadership questions in Help Scout's customer service advice column by Mat Patterson. Read the full article

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Strategic, Simple, and Successful Guide to Managing Change for Leaders

Lolly Daskal

It’s more than managing budgets or metrics; the key lies in understanding and managing the people side of change. Here’s a simple, strategic, and successful guide for leaders to navigate change. Leaders must monitor employees’ attitudes and needs, providing information and support.

Manager 100
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Do You Manage Too Many People?

Harvard Business Review

So how can you be a supportive manager if you manage a large team? You should still guide and advise your team members. Yes, you’re stretched thin and you’ve got a lot on your plate, but when you come across as too busy for your employees, you make them feel as if they don’t matter.

Manager 123
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How to Prioritize Work When Everything Is #1

Liquid Planner Productivity

One of the biggest challenges for project managers and leaders is accurately prioritizing the work that matters on a daily basis. Even if you have the best project management software on the planet, you’re the one who enters information into the tool. Related: Your Guide to Accurately Estimating Projects. Assess value.

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14 Personal Development Goals Every Leader Should Set for Themselves

Lolly Daskal

Effective leadership isn’t just about guiding a team or achieving organizational goals; it’s also about personal growth and development. Develop Emotional Intelligence: Emotional intelligence is crucial for understanding and managing your own emotions and those of your team. Very few understand why or how to prevent it.

Energy 129
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The Beginner’s Guide to Help Scout

Help Scout Leadership

This guide will walk you through how to get started with Help Scout. You’ll learn all the fundamentals of the platform, from managing your mailbox to creating self-service support with Docs, Beacon, and more. Read the full article

Manager 98
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Key Human Resources (HR) Pillars: Your 101 Guide

AIHR

A department : The HR department manages all HR activities, including recruitment, onboarding, compensation, development, performance management, and employee relations. Strategic planning: Support the company with the development and administration of strategic business plans. Provide required training as needed.