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Forget The ‘Future Of Work.’ If You Focus On Customers First, Revenue Follows

Chief Executive

As a case in point, we can boil the principle that became classic 15-20 years ago, “ Putting the Service-Profit Chain to Work ” down to this: The more genuine investment we make in customers and our people (with money and time but also in aligning the heart and mission of the organization), the more revenue and profit we gain.

Revenue 52
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Growth is getting hard from intensive competition, consolidation, and saturation

Andrew Chen

One of the best essays written last year was Elad Gil’s End of Cycle? – referencing our most recent 2007-2017 run on mobile and web software, and the implications for investing, startups, and entrepreneurs. The end of the cycle. 3 Banner blindness = shitty clickthroughs. Ten years ago, we used to look at total registered users.

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Employee Experience: A Complete Guide for HR

AIHR

According to Dery and colleagues (2017) , a survey of 281 executives the year before showed the difference between the top and bottom quartile on employee experience: The top quartile produced 51% of revenue from new products and services introduced in the last two years, versus 24% for the bottom quartile. Not only do they grow 1.5x

Revenue 96
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10 People Sustainability Strategies for Your Business

Vantage Circle

Angela Davis, Activist As McKinsey says , the 2019 analysis finds that companies in the top quartile for gender diversity on executive teams were 25 percent more likely to have above-average profitability than companies in the fourth quartile—up from 21 percent in 2017 and 15 percent in 2014. Identify and prioritize stakeholders.

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Creating Alignment between Marketing and Sales | Winston Henderson

Peter Winick

An interview with Winston Henderson about revenue alignment; what it looks like, and how to achieve it. Winston has worked in both sales and marketing in the past, and now focuses on revenue alignment, and using thought leadership to bring sales and marketing together as a single, unified force. Contact us for more information.

Sales 244
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HR Priorities & Active Business Partnering in the times of COVID-19

Vantage Circle

COVID-19 also promises to change consumer behaviors and hence a lot of industries; Aviation, lifestyle & hospitality to name a few, would need to adopt new business models to curb falling revenues (at least in short to mid-term). People Matters identified him as one of the 11 'Emerging HR Leaders' in the country in 2017.

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Interview with Charlene Li, Part 2: Disruptive Growth Begins from Within

15Five

The aforementioned Deloitte study from 2017 included a compelling aha moment from an executive participant that puts this data into context: “We used to prioritize our stakeholders as shareholders first, customers second, and employees third. . A good employee experience can pave the way for disruptive growth. No question.