Remove firing-a-customer
article thumbnail

Leading Thoughts for October 20, 2022

Michael McKinney

When something does go wrong, it doesn't cost you or your customer an exorbitant amount. Source: Fire and Light: How the Enlightenment Transformed Our World. * * *. Source: Fire and Light: How the Enlightenment Transformed Our World. * * *. Look for these ideas every Thursday on the Leading Blog.

44
article thumbnail

Crafting a Successful Employee Spotlight Program

Zenefits

You’ll usually be sharing this employee recognition story with your internal staff, customers, partners, suppliers, and investors. You’ll usually be sharing this employee recognition story with your internal staff, customers, partners, suppliers, and investors. What is an employee spotlight program and its benefits?

Retention 102
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Culture as a Strategic Tool | Clint Tripodi

Peter Winick

An interview with Clint Tripodi about differentiating insurance through thought leadership. Could poor leadership have a direct impact on workers’ insurance claims? Today, we go outside the box by discussing insurance with Clint Tripodi. Three Key Takeaways: Culture is a strategic tool and insurance can help you drive that strategy.

Insurance 305
article thumbnail

Solving Social Media Anarchy In Your Shop

Chief Executive

At the same time, many companies have felt the sting of social media opprobrium for a misstep, the helplessness of being the target of a meme or the pain of having to fire or otherwise discipline employees for social media missteps that cast their employer in a bad light. Hope I don’t get AIDS. Just kidding, I’m white!”

Media 98
article thumbnail

How To Handle Toxic Employees?

Vantage Circle

The Pessimist - The one who always feels negative about a project or customers. Before firing, the manager should go to the individual and understand the root cause of his or her behavior. It is fundamental for maintaining an active business as long as possible. Thus, they add a lot of tension to the workers.

article thumbnail

6 Proven Ways to Help when Your Team Member can't Answer "What are your career goals?"

Get Lighthouse

In high turnover roles like Customer Success/Support , it can be especially important to help people move up or out of the department to avoid them burning out and leaving. Them: * Blank Stare *. What's a manager to do?!? Note: If someone is ready for the conversation, this post on having a great goals discussion will help.).

Manager 132
article thumbnail

6 Shifts for Leading The Future that is Already Here

Mark Sandborn

But neither last very long without being affected by unforeseen events, new customer demands or better technology. Yet how many organizations struggle not just to make sense of the future that is here now, but what they should be doing and doing differently to thrive? It makes us flat-footed and inattentive. Motivation to inspiration.