Walk Me

DECEMBER 11, 2023

With generative AI and other digital technologies gaining faster traction than ever, successful digital transformation best practices are more critical now than at any additional time in history. Using such best practices can help your organization avoid joining the two in three organizations in which digital transformations fail.

Digital Transformation 52

Digital Transformation Revenue Organizational Change Change Management 52

Help Scout Leadership

AUGUST 11, 2021

One of the best ways to stay current with trends and customer needs is by following customer service blogs. Below are nine customer service blogs we love, with breakdowns of what content you can expect to find on them and details on why they’re so amazing. Motivational quotes on customer service.

SaaS 80

SaaS Sales Sales Education 80

15Five

AUGUST 11, 2016

I recently sat down with Christoph Janz , a Founding Partner of Point Nine Capital , an early-stage VC fund focused on SaaS and marketplaces. A former entrepreneur himself, he has become a renowned SaaS expert and is the author of the popular blog The Angel VC. Many of the SaaS companies we invest in follow those themes.

SaaS 0

SaaS Software Marketing Metrics 0

Asana

JUNE 21, 2022

I’m beyond happy that I decided to leave my comfort zone and take on a job outside my core industry, move abroad, and jumpstart my career at one of the fastest-growing SaaS companies. What is your favorite success story with Asana? One of my favorite success stories in our region is Awin.

Sales 52

Sales Sales SaaS Advertising 52

Andrew Chen

SEPTEMBER 27, 2017

Customer service as a competitive advantage (9:25). Advice for starting your own blog or thought platform (26:27). If you’re a SaaS company, you don’t talk about this last month’s MRR with X% monthly growth rate. Large outcomes matter more than high probability of success. ” And so on. Wrapping up.

SaaS 73

SaaS Scaling B2B Marketing 73

Andrew Chen

MARCH 27, 2019

Dear readers, Many of you may have read the recent New York Times article “ Uber and Airbnb Alumni Fuel Tech’s Next Wave ” which is about how alumni of successful startups often split off and start new companies, and how ecosystems of investors/advisors form around these new companies to support them.

Scaling 69

Scaling SaaS Marketing Implementation 69

Walk Me

NOVEMBER 1, 2022

This means that everyone from the C-suite down to the front-line workers must be on board with the project and invested in its success. But a successful implementation is often hard to achieve. As such, they will not typically collect information about customers – although there are ways to integrate CRM with an ERP.

Implementation 52

Implementation Software Change Management Digital Transformation 52

Vantage Circle

FEBRUARY 1, 2021

One of the first tasks of success is measurement. To have a successful business, you must know where you stand and where you must go. Customer KPI. Customer Lifetime Values. This KPI helps you ascertain the value a customer brings to your business during their time consuming your services. Customer Retention.

KPI 52

KPI Sales Sales Revenue 52

Andrew Chen

MARCH 27, 2019

Dear readers, Many of you may have read the recent New York Times article “ Uber and Airbnb Alumni Fuel Tech’s Next Wave ” which is about how alumni of successful startups often split off and start new companies, and how ecosystems of investors/advisors form around these new companies to support them.

Scaling 40

Scaling SaaS Marketing Implementation 40

Walk Me

AUGUST 18, 2022

Depending on the specialism of the organization, this can involve: Cotton swabs Fluid bags Alcohol wipes Sterile and non-sterile gloves Software as a Service (SaaS) A cloud-based platform. The balance between quality, profit, best practices, and customer satisfaction is critical. Evaluation and planning. Operational Budgeting.

Manager 52

Manager Hospitality Operations Insurance 52

Vantage Circle

JANUARY 8, 2024

This blog serves as a guide, providing essential information on reward programs to help you create your own. Fostering a culture of rewards and recognition through these programs not only caters to employee job satisfaction but also enhances team collaboration and organizational success.

Benefits 111

Benefits Employee Engagement Metrics Software 111

15Five

JULY 14, 2016

Today we celebrate a huge milestone… this is our 300th Blog Post (cue celebratory trumpets, virtual balloons, and superfluous exclamation marks)!!! We’ve come a long way since our first blog post was published in April of 2013. Over the last year, our CEO David Hassell interviewed many new and veteran customers.

Marketing 0

Marketing Employee Engagement SaaS Manager 0

Vantage Circle

JUNE 23, 2022

They manage logos, button placement, charts, data visualization in blog entries, etc. In addition to writing compelling material for the company's online blog, social media pages, and press releases, your eCommerce writing team also needs to collaborate with SEO experts to improve your website's search engine rankings.

eCommerce 98

eCommerce Manager Deliverables Operations 98

15Five

APRIL 27, 2021

SAN FRANCISCO – April 27, 2021 – 15Five , the leading human-centered performance management platform, today announces the successful acquisition of employee engagement software provider, Emplify, for 50 million dollars. 15Five now has a customer base of over 2,800, including Spotify, Hubspot, Peloton, Credit Karma, and Siemens. .”

Performance Management 42

Performance Management Software SaaS Employee Engagement 42

Brian Balfour

JUNE 20, 2017

Preface by Brian Balfour: I rarely accept guest posts on this blog, but this opportunity was too good to pass up. Patreon is a platform that allows people who make things -- everything from music to blog posts to journalism to comics -- to to run a membership business for their fans. My immediate response, holy f*ing YES!!!!

Onboarding 84

Onboarding SaaS Metrics Sales 84

Liquid Planner Leadership

SEPTEMBER 19, 2023

For example, implementing software like a quality CRM and CDP can effectively centralize and manage customer interactions. It can also track activities and time , manage customer data, and collaborate more efficiently. CRM software provides a comprehensive overview of business relationships and customer data.

Human Resource Information Systems (HRIS) 52

Human Resource Information Systems (HRIS) Workflows Software Onboarding 52

Liquid Planner Collaboration

MAY 22, 2023

Think of it as conducting an orchestra, where each project plays its part in harmony with the others to create a beautiful symphony of success. A portfolio manager must also be a leader, seeing the big picture, guiding your team through challenges and uncertainties , and steering toward a successful outcome. The result?

Project Management 58

Project Management Manager Software ROI 58

Walk Me

NOVEMBER 28, 2023

A successful LMS integration demands a well-thought-out strategy and precise execution to tailor the system to your unique training aspirations. It functions similarly to a shared drive like Google Drive, Dropbox, or a customer relationship management (CRM) system. By the end of this guide, you will understand: What is an LMS?

Implementation 52

Implementation Rollout Education User Experience 52

LSA Global

APRIL 16, 2021

So as a sales leader, your success and the buy-in of the sales team depends heavily upon the strategic growth choices you make. There is no doubt that the most fertile sales ground revolves around growing existing accounts and relationships compared to chasing down new customers.

Revenue 36

Revenue Sales Sales B2B 36

Vantage Circle

OCTOBER 21, 2021

This blog post is designed to give you some of the best compensation planning tools on the market to help you with your talent attraction and retention initiatives. Compport is a one-stop integrated SaaS solution to manage all your compensation plans. Features: Custom dashboards and reports. SAP Success Factors.

Compensation 52

Compensation Manager Software Workflows 52

Andrew Chen

MAY 14, 2018

This was originally published on Intercom’s blog here. The Law of Shitty Clickthroughs” posits that successful channels will become less efficient over time , thanks to a crowding effect that exhausts potential users. You’ve also worked with Dropbox, who just had their very successful IPO. Hope you enjoy! -A].

SaaS 71

SaaS Retention B2B eCommerce 71

Vantage Circle

NOVEMBER 23, 2023

Learn how they play a significant role in driving success and shaping the modern-day narrative of American businesses. What can you take away from the blog Key Takeaways What are employee perks? These benefits give employees direct incentives to excel in their roles and contribute to their company's success.

Benefits 64

Benefits Diversity Insurance Inclusion 64

Brian Balfour

JANUARY 11, 2018

In this blog post, we’ll expand on Casey’s points, walking through why focusing only on your north star metric is a dangerous way to measure the growth of your business, and how teams should think about setting their metrics instead. Output metrics can hide customer growth problems percolating under the surface.

Metrics 105

Metrics Retention Revenue SaaS 105

Andrew Chen

NOVEMBER 1, 2018

The reason for this is that the steps for starting and scaling a new startup share many of the same skills as investing in a new startup: 1) First, we seek to understand the existing state of customer growth – including growth loops, the quality of acquisition, engagement, churn, and monetization. 100+ hours of interviewing and prep.

Metrics 111

Metrics Scaling Marketing Media 111

Asana

FEBRUARY 22, 2022

Ramakrishnan is a seasoned IT professional, SaaS evangelist and go-to thought leader on all things cloud and security. His expertise is critical to the success of Freshworks products as well as global work culture. Ramakrishnan became an early adopter, customer and advocate of Freshworks—and he liked it so much he joined the company.

Onboarding 52

Onboarding Government SaaS Software 52