Help Scout Leadership

AUGUST 22, 2023

Managing customer interactions across an organization isn’t easy, but customer communications management software can help! Here are seven great tools to try. Read the full article

Software 40

Software Manager 40

Sweet Process

NOVEMBER 1, 2022

Image Credit: PixaBay We often talk about smooth, frictionless buyer’s journeys that provide exceptional customer experience and virtually put the entire customer lifecycle on auto-pilot. In other words, you need channel management. Every brand wants to achieve this level of optimization. Here’s why you need […].

Manager 52

Manager 52

15Five

MARCH 29, 2023

Manager effectiveness is a major driver of employee engagement, and managers have a large impact on their direct reports’ morale and performance. Yet, many managers often struggle to lead because they don’t have necessary skills to drive engagement and performance in the evolving workplace. is crucial.

Manager 98

Manager Talent Development Software Employee Engagement 98

Help Scout Leadership

MAY 27, 2021

When considering customer success and account management, it’s valuable to consider them as complementary teams rather than interchangeable groups or, worse, competitors. What is customer success? There are a few things that differentiate customer success from account management. Key components of customer success.

Account Management 65

Account Management Accounts Manager Metrics 65

Help Scout Leadership

AUGUST 22, 2023

Customer service management starts with how your support team interacts with customers, but it’s also a lot more than that. Here are five ways to help develop an effective customer service management strategy for your business. Read the full article

Manager 40

Manager 40

Help Scout Leadership

AUGUST 22, 2023

Writing the best customer support manager job description is important when staffing for this key role within your company. Here are ten examples of great descriptions and templates you can use to write your next one. Read the full article

Staffing 40

Staffing Manager 40

Forbes Leadership

JANUARY 31, 2023

While digital transformation has made it easier for financial institutions to meet customer expectations, it hasn't necessarily improved the customer experience.

Digital Transformation 71

Digital Transformation Manager 71

Help Scout Leadership

AUGUST 22, 2023

These 4 ecommerce companies use Help Scout’s multiple instance feature to provide a personalized experience for different groups of customers. Read the full article

eCommerce 52

eCommerce Manager 52

Harvard Business Review

NOVEMBER 6, 2023

In managing customer relationships — or relationships with any key stakeholders — it is critical to manage the balance of power between the company and any one customer.

Manager 114

Manager 114

Help Scout Leadership

AUGUST 22, 2023

Regular update announcing new Help Scout features and product improvements. Read the full article

Manager 75

Manager 75

Help Scout Leadership

AUGUST 22, 2023

You’ve just landed a new role as a support manager. Congratulations! Here are all the strategies you’ll need to succeed in your new role. Read the full article

Manager 40

Manager 40

15Five

APRIL 16, 2024

Without the best tool to help manage and measure employee engagement, you risk missing out on the benefits of a productive, motivated workforce. Assess needs and challenges To ensure you understand workplace needs, gather feedback from employees, HR managers, and other stakeholders to identify pain points across different departments.

Employee Engagement 83

Employee Engagement Software Onboarding User Experience 83

HR Transformations

SEPTEMBER 12, 2016

The answers … 3 Ways a Customized Change Management Plan Mitigates Risk Read More ». The post 3 Ways a Customized Change Management Plan Mitigates Risk appeared first on HR Transformations. So how do you ensure that employees at every level adopt organizational change and deliver on its promise?

Change Management 52

Change Management Manager Organizational Change Operations 52

Forbes Leadership

JANUARY 18, 2023

This customized CRM has enhanced the ability of HBCUs to carry out their historic significance and mission for Black Americans. The implementation of HBCU Dx by the Partnership for Ed Advancement has created opportunities to improve campus systems, which are key to driving strategic decision-making.

Implementation 75

Implementation Manager Education 75

Help Scout Leadership

DECEMBER 7, 2023

For customer service workers, AI and the way companies implement it can be scary. Here is an honest discussion about AI anxiety in support and some tips on how to feel more comfortable in the face of change. Read the full article

Manager 45

Manager Implementation 45

Peter Winick

FEBRUARY 12, 2024

” HSP Group assists companies in managing various aspects of their global footprint, from finance and accounting to legal compliance and human resources. And in our previous conversation, you and I talked about the customer doesn’t know what they don’t know. I was our customer back in the day.

Education 300

Education Marketing Compliance Sales 300

Harvard Business Review

MARCH 7, 2024

Digital tools powered by relevant data can help to generate customer insights, better allocate sales resources, facilitate channel interactions, and improve brand value. But, like any tool, digital systems are only as good as their users.

Sales 118

Sales Sales Manager Team Management 118

Harvard Business Review

JANUARY 16, 2024

A powerful lesson in cybersecurity, crisis management, and customer care.

Manager 97

Manager 97

Forbes Leadership

OCTOBER 19, 2022

I advise a five-step approach for companies seeking to leverage the benefits offered by automating their rebate management program.

Manager 74

Manager Benefits 74

Harvard Business Review

MARCH 28, 2024

In the current era of digital disruption, the pace of change has dramatically accelerated, leaving traditional risk management wisdom lacking. Across a variety of industries, technology-enabled disruptors have changed the rules.

Risk Management 121

Risk Management Manager Digital Transformation Organizational Change 121

Harvard Business Review

FEBRUARY 13, 2024

How should Apple CEO Tim Cook manage the tension between iPhone customers’ privacy and public safety?

Manager 118

Manager 118

Lolly Daskal

FEBRUARY 6, 2024

As a leader, you can harness these tools to gain a deeper understanding of your organization’s performance, market trends, and customer behavior. Whether it’s data entry, scheduling, or email management, AI can streamline your workflow. Enhancing Risk Management: AI can assess risks more accurately and in real-time.

Strategic Planning 109

Strategic Planning Risk Management Workflows Marketing 109

Harvard Business Review

OCTOBER 27, 2023

There are unprecedented opportunities at the intersection of AI, project management, and sustainability. It is essential for project managers to learn to implement “green algorithms,” specialized AI constructs designed to both enhance operational efficiency and prioritize sustainability.

Project Management 122

Project Management Manager Implementation Scaling 122

Chief Executive

APRIL 26, 2023

The biggest error Budweiser made has nothing to do with ideology and everything to do with disregarding their customer base and challenging their sponsorship partners. It is a case study of costly missteps about customer awareness, marketing and communication that should be examined by leaders and boards. Would yours?

Sales 98

Sales Sales Marketing Revenue 98

Chief Executive

DECEMBER 2, 2022

Most customers do not use it. But it does not work for customers. This example is one of many innovations that were launched but unutilized by customers. The technology world is full of example of cool innovative capabilities installed in next generation versions of software that are being ignored and abandoned by customers.

Manager 98

Manager Software Sales Sales 98

Chief Executive

MARCH 3, 2023

Yesterday’s core inventory metrics — inventory turnover (cost of goods ÷ average inventory) and inventory GMROI (gross margin ÷ inventory cost) — fail to provide the essential information that managers need to avoid the twin problems of missing critical potential profits while having to write off large tranches of costly inventory.

Metrics 98

Metrics Cash Flow ROI Revenue 98

Chief Executive

FEBRUARY 24, 2023

Instead, the real high-profit objective is to maximize your profits by matching your supply chain design to the needs of your company’s profit segments (high-profit customers vs. profit-draining customers vs. minimal-profit customers)—because each profit segment has a very different management objective from the others.

Hospitality 97

Hospitality Assets Sales Sales 97

Management30 Agile and Lean Principles

JUNE 20, 2023

By adopting Agile management principles and practices, organizations can improve their ability to respond to rapidly changing business environments, deliver higher-quality products or services, and increase customer satisfaction. But what does Agile management mean and what is a manager's role in Agile?

Manager 105

Manager 105

Alison Green

FEBRUARY 29, 2024

This post was written by Alison Green and published on Ask a Manager. ” to customers? You may also like: our uniform policy is ludicrous and pisses me off constantly my employee refuses to lie to customers -- but that's our policy why won't my company fire my notoriously terrible manager? Did they ban humor ?

Manager 66

Manager 66

Alison Green

MARCH 12, 2024

This post was written by Alison Green and published on Ask a Manager. Am I a hypocrite for dating a customer? Meg,” the owner/manager of the independent coffee shop I work at, is giving me a hard time because I’m dating a man who asked me out during my shift. It’s five answers to five questions. Here we go… 1.

Manager 93

Manager Media 93

Sweet Process

APRIL 4, 2024

Would you rather be sanctioned for not complying with regulatory standards or lose your customers due to their dissatisfaction with your products or services? Either […] The post What Is a Quality Management System? Click Here To Try it for Free. Definition, Types, Benefits, and Principles] appeared first on SweetProcess.

Benefits 76

Benefits Manager 76

Eric Jacobson

MARCH 17, 2024

Martin , he urges business leaders to toss out the old ways of thinking, and instead try new models in every domain of management – from competition and customers to strategy, data, culture, talent, mergers and acquisitions, and everything in-between. Our choices need to be designed to compel customer action.

Strategic Planning 89

Strategic Planning Government Education Manager 89

Leadership Freak

NOVEMBER 8, 2023

Customer service. Crisis management. The empathy advantage: Retention and engagement. Collaboration.

Retention 107

Retention Manager 107

Vantage Circle

FEBRUARY 25, 2024

Research says that 40% of employees rate recognition from managers as the most impactful on their performance and employee experience. For instance, the online shoe and clothing retailer Zappos , renowned for its exceptional customer service, strives to create a standout employee experience through its "Zollar" program.

Retention 111

Retention Revenue Implementation Sales 111

Harvard Business Review

NOVEMBER 20, 2023

Competing in today’s global digital economy requires increasingly complex contributions: Employees need to be motivated to go above and beyond; customers need to be inspired, and their feedback needs to be incorporated; and the demands, opinions, and goals of civil society and government are also critical.

Government 127

Government Manager 127

AIHR

OCTOBER 18, 2023

An employee scorecard is a digital record that managers use to monitor and review an employee’s performance. It provides clear communication : Managers and employees are on the same page and know the shared goal they are working towards. How to develop an employee scorecard? What are the advantages of using an employee scorecard?

Performance Management 110

Performance Management Metrics Scaling Implementation 110

AlignOrg

AUGUST 9, 2022

As consumers, we sometimes have the occasional bad customer experience. We also enjoy the benefits of the type of excellent customer service that makes some retailers famous. Realizing that no one wants to be treated like one a “have not,” how can organizations design the customer experience to accommodate customers at all levels?

Revenue 99

Revenue Operations Sales Sales 99