February, 2022

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Do I Believe The Best In Others?

John Maxwell

Do I believe the best in others? This is a question that I’ve been asking myself a lot lately. Because believing the best in others is not something to be assumed; you must be intentional in checking the lens you’re looking through when viewing others. John Maxwell teaches a simple exercise to help cultivate the practice of valuing people – “put a 10 on their heads.

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Why body language matters in leadership – and how you can improve yours

Suzi McAlpine

This week, Elizabeth Jett from The Management Training Institute is our guest blogger on something that we’re often unaware of, but which packs a big punch – body language. I’ll never forget a colleague gently ribbing me for the fact that when I was in front of clients and I was concentrating hard, I’d close… The post Why body language matters in leadership – and how you can improve yours first appeared on Suzi McAlpine | The Art of Leadership.

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How Narcissism At Work Is Destroying Your Company Culture

Vantage Circle

Do you work in an environment where some coworkers seem to go out of their way to draw everyone's attention to themselves? If that's the case, you're most likely dealing with a textbook case of narcissism at work. You might not notice narcissism. However, if it goes unnoticed, it can severely influence your culture, people, and engagement levels in a negative manner.

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13 common red flags in a relationship to look out for

BetterUp

Jump to section. What are red flags in a relationship? 13 red flags in a relationship to look out for. Yellow flags vs. red flags. How to approach red flags in a relationship.

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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

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How to Survive in a World of Information Overload

Nir Eyal

We live in a world of too much information, and it’s nothing less than a blessing. Throughout most of human history, access to knowledge was limited. Power equated to how much information you had access to. Kings built great libraries, and texts were rare and valuable things. Today, however, what was once scarce is abundant. We’re drowning in information.

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Determining Personal Benchmarks

Kevin Eikenberry

Benchmarking can create new perspectives and a competitive edge in business. That why so many organizations look for benchmarks to compare performance, understand gaps, and measure success. Those objectives sound valuable for an individual as well, don’t they? That’s why I want to suggest to you the idea and value of personal benchmarks, and help […].

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Falling prey to groupthink? How to encourage healthy debate in your team

Suzi McAlpine

Have you ever been part of a team where people are too afraid to speak up and challenge an approach that’s being taken? Maybe everyone’s gung ho on a way forward with something, and you’re the only one who thinks it’s a bad idea – but there’s no way in hell you’re going to pipe… The post Falling prey to groupthink? How to encourage healthy debate in your team first appeared on Suzi McAlpine | The Art of Leadership.

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Lonely at the Top? Here are 9 Ways to Deal

Vantage Circle

Leadership comes with a lot of power. However, the nature of power and its psychological effects frequently leave the debilitating feeling of being isolated from others. It's a feeling so common among successful people that it's become an idiom: "It's lonely at the top." In a wide-ranging interview in 2016 , Apple CEO Tim Cook spoke candidly about the challenges of running one of the world's most iconic companies. "It's sort of a lonely job," he admitted.

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Customer Success: What It Means, Why It Matters, and More

Help Scout Leadership

Customer success boosts lifetime customer value, creates stickier customers, and even provides deeply helpful product insights. Here’s our guide on how to do it well.

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100 Day Plan for New Leaders (Examples + Template)

David Grossman

When I dropped my son off at school on his first day of kindergarten, he looked at me and said, “I can’t wait to not be new anymore.” Thinking about the many people changing roles and companies these days, I can’t help but wonder how many may be counting the days until they’re not new anymore, too. No matter how many years of experience a person has – even the most senior of leaders – being the “newbie” is daunting for most and hard enough that many avoid taking the new job in the first place.

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Change Management 101: A Practical 3 Part Guide

Implementing new tools or business processes in your organization? Lemon Learning put together a practical 3 part guide to prevent the pitfalls of change management. Drive a successful change management project from diagnosis through to measurement.

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How to Organize Innovation

Viima

I recently read a couple of excellent articles by Nick Skillicorn , and Prof. Rita McGrath where both discuss the challenges and intricacies involved in structuring and governing innovation within a large organization. This is a classic topic that every corporate innovator has without a doubt come across, and it’s also one where “the right approach” is often quite elusive.

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How to love what you do and do what you love

BetterUp

Jump to section. How does it feel to love what you do? Learning how to find the things you love to do. 6 ways to love what you do. In need of inspiration? Get help along the way.

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One Question to Help You Get More Done

Nir Eyal

It was 9 a.m. and Wendy, a freelance marketing consultant, knew exactly what she needed to do for the next hour: be in her office chair to write new client proposals, the most important task of her day. As she held her coffee mug with both hands and took a sip, a fantastic addition to the proposal entered her head. “This is going to be great!” she thought to herself.

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25 HR Blogs to Subscribe to in 2022

AIHR

Updated February 10th, 2022. One of the best ways that HR professionals can stay on top of emerging trends, keep up with best practices, and embrace digitization is by reading well-researched content published on today’s leading HR blogs. Not only will this help you be successful in your role, but it will also help you see where HR is heading over the coming years and help you prepare for an ever-changing labor market.

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Is Training the Right Solution?

Speaker: Tim Buteyn

Let's set the scene: you’ve identified a critical performance gap in your organization and need to close that gap. A colleague suggests training, but you suspect there’s something going on that training can’t address. How can you determine if training is the right solution before you commit your budget and resources to a new training program? In this webinar, you will learn how to determine if training is the right solution using the Behavior Engineering Model.

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How to Deal with Difficult Customers

Help Scout Leadership

Every support person needs to know how to deal with difficult customers. Read about different types of difficult customers and the best ways to help them.

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Three Cultures You Must Consider – Remarkable TV

Kevin Eikenberry

Organizational culture has been an important topic for a number of years, but right now, as I’m recording this video at the beginning of 2022, culture has never been a bigger focus. Organizations around the globe are trying to figure out what the future of their workplace will look like. And rightfully so, they’re concerned […]. The post Three Cultures You Must Consider – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.

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How To Foster Emotional Connections In A Virtual Workplace | Leadership Espresso Shot 34

Tanveer Nasser

Over the past two years, we’ve all had to learn how to get better at communicating within a virtual setting. While most of us have become comfortable using platforms like Zoom and Microsoft Teams in our daily work lives, a common challenge that persists is being able to connect at an emotional level through these digital channels. That’s why in this latest edition in my Leadership Espresso Shot series, I share 5 simple steps that will improve your ability to foster emotional connections in any v

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Improve your confidence: 10 ways to overcome insecurities

BetterUp

Jump to section. What are insecurities? Three types of insecurities. What are the consequences of insecurities? What causes insecurity? 10 tips to overcome insecurities. Final thoughts.

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Revitalizing Dry Content: A Lesson in Engagement

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

We’ve all been there. You’ve been given a pile of dry content and asked to create a compelling eLearning course. You’re determined to create something more engaging than the same old course that learners quickly click through, but how do you take this “boring” content and create something relevant and engaging? Many instructional designers will say, “Boring in means boring out.

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The Pursuit of ‘Flow’ Is Overrated

Nir Eyal

The idea of flow is considered by many to be the epitome of productivity. Also known as “being in the zone” or “hitting your stride,” flow captivates us with its promise of becoming so absorbed in what we’re doing that we tackle tasks effortlessly. That magical zone is great when you can find it. But what happens when you can’t? The post The Pursuit of ‘Flow’ Is Overrated appeared first on Nir and Far.

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How to Revive Your Daily Standup

Agile42

For an agile coach, the daily standup forms a great opportunity to observe the team and ask some coaching questions. Continue reading How to Revive Your Daily Standup at agile42.

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13 Best Practices for Improving Online Customer Service

Help Scout Leadership

Online customer service is one of the most important functions at any company. Here’s how to get started with it and continue improving it as you grow.

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3 Year Strategic Plan Example: A 3 Year Plan for Growth

Rhythm Systems Growth

Many companies I work with have an Annual Plan and some foundational strategic elements, like Core Values, Core Purpose and Mission/Vision/ BHAG ( Big Hairy Audacious Goal. ). However, these companies often don’t take time to define goals on the 3 year time horizon. This is an important step, because these 3 year strategic plans form your base camps on the way to achieving your longer-term strategy.

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Brain Fog HQ: Memory Enhancement Techniques for Professional Development

Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion

In October, scientists discovered that 75% of patients who experienced brain fog had a lower quality of life at work than those who did not. At best, brain fog makes you slower and less efficient. At worst, your performance and cognitive functions are impaired, resulting in memory, management, and task completion problems. In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enha

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Dr. Marlette Jackson | Addressing Diversity And Inclusion In Today’s Workplaces

Tanveer Nasser

For the past few years, there’s been a growing focus and demand that organizations address diversity and inclusion in the workplace. Although there’s been numerous studies that have demonstrated how a diverse workforce leads to improved financial performance, productivity, innovation, and overall growth, the numbers of visible minority groups and women in decision-making or leadership roles remains extremely low.

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What is personal development and why is it important?

BetterUp

Jump to section. What is personal development? 5 areas of personal development. The benefits of personal development. 6 steps to developing a personal development plan. How personalized development can help.

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10 Amazing St. Patricks' Day Ideas For Work

Vantage Circle

St. Patrick's day is a worldwide celebration of joy and excitement. But who said it couldn't be celebrated in the workplace? Allow mischief and adventure to take over for a day at work and spread smiles to boost employee morale. And if you're still looking for good St. Patrick's Day ideas for work, this article is for you. Entertain your employees and make St.

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How to Revive Your Daily Standup

Agile42

For an agile coach, the daily standup forms a great opportunity to observe the team and ask some coaching questions. Continue reading How to Revive Your Daily Standup at agile42.

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How to Change Your Team’s Behavior

Help Scout Leadership

You have identified a small change that you’re convinced would really improve your customer service quality, but you’re having trouble persuading your team to change their behavior. Here’s one quick tip to make it happen.

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7 Powerful Proactive Responses to Hot Emotion

Leadership Freak

Proactive people make things happen. Reactive people wait for things to happen. Reactions come with their own punishment. Reactions are spontaneous. Someone pushes you; you push back. You say something that causes harm.

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Are You a People-Oriented or a Task-Oriented Leader?

Niagara Institute

Every people leader tends to lean towards one particular leadership style over another. For some, their focus is on the well-being of their employees and building a positive team culture. For others, their primary focus is on completing tasks and achieving goals on time, on budget, and as promised.

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How cultural humility versus cultural competence impacts belonging

BetterUp

Jump to section. Cultural humility versus cultural competence: What’s the difference? The benefits of cultural humility. Cultural humility at work. How do you cultivate cultural humility in the workplace?

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Things Your Parents Said That Were Wiser Than We Knew

Kevin Eikenberry

Recently, I have been hearing my mom and dad in my ear. There are things my parents told me a kid that have become a part of my belief system. But when I thought about them as a leader, I gained a whole other level of insight. Because of this mental exercise, I decided to […]. The post Things Your Parents Said That Were Wiser Than We Knew appeared first on Kevin Eikenberry on Leadership & Learning.

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How to Develop a Continuous Improvement Plan?

Viima

Organizations need to continuously improve if they want to stay in the game, maintain their competitive advantage and achieve long-term success. Even though most of us are aware of how important it is to strive to get better, both at an individual and at an organizational level, we often fail to make continuous improvement a regular practice. Continuous improvement is common sense for most of us.