May, 2019

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8 Tips for Creating a Better Customer Experience Decreasing Unconsiouc Bias in Retail— How to Preven

Organizational Development Solutions

Outside the dressing room, the manager “trained” a new employee on the store's theft procedures in a loud voice. Inside the dressing room, two African American women were trying on clothes. One of the women came out and expressed how upset she was at the insinuation she was stealing. In response, she and her friend were asked to leave the store and then security was called.

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Trust in the Workplace: 6 Steps to Building Trust with Employees

David Grossman

“My employer” was named by 75% of those surveyed worldwide as the most trusted institution in the recently released 2019 Edelman Trust Barometer. These findings from the annual report, now in its 19 th year, compared to trust in NGOs (57%), business (56%), government (48%) and media (47%). The report’s press release also pointed to a shift (for individuals) “. to the relationships within their control, most notably their employers.”.

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The Dumb Idea Paradox: Why great ideas often start out by sounding dumb.

Andrew Chen

Am I just getting old? When I encounter a new product idea for the first time, I find myself asking: Is this idea dumb? Or am I just getting old? Early on, there’s often not much to judge it on besides the idea. Sometimes the idea sounds either dumb or trivial. But over the years, I’ve started to not try to judge too much, especially when it’s early.

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7 Intriguing Employee Engagement Trends for 2019

15Five

“What do you want to be when you grow up?”. A fireman! A rooster! (I actually said this.). As children, we were asked this question over and over again. Even now as adults we ask the same question to the kids in our lives. It could just be a way to humor ourselves with the adorable answers we get, but truly, even from a young age we understand that the career path we pursue becomes a strong part of our identity.

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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

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Mory Fontanez | How To Make Organizational Values Actionable

Tanveer Nasser

These days there's a lot of focus on organizational culture in terms of its ability to attract and retain employees in today's shrinking labour market. Naturally, any discussion of an organization's culture also includes an examination of its values, which serve to articulate what that culture looks like in action. And yet, despite this growing focus on organizational culture and values, we continue to see example after example of companies outwardly claiming their organization stands for one th

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Peter Hundermark One on One with Klaus Leopold

Agile42

Klaus Leopold, renowned coach and host of the Lean Business Agility YouTube channel, met at Enterprise Kanban Coach in Barcelona with agile42 coach Peter Hundermark. The result was a video about Kanban, Scrum, coaches, trainers, local optimization, etc… You can watch the interview here or on YouTube.

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[Focus Guide] How To Make The Most Out Of Your Time And Your Life

Nir Eyal

The post [Focus Guide] How To Make The Most Out Of Your Time And Your Life appeared first on Nir and Far.

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Understanding and Utilizing Emotional Intelligence in the Workplace

Vantage Circle

What is Emotional Intelligence? Emotional Intelligence is the capability to identify, manage, evaluate and understand our own emotions and also of the people around us. The concept of emotional intelligence was introduced by psychologists Peter Salovey and John Mayer in 1990. The idea was generalized in 1995 by psychologist and author Daniel Goleman after the release of his book, Emotional Intelligence: Why It Can Matter More than IQ.

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3 Remote Work Models: Which One Is the Best For You?

15Five

Pop quiz: in what year was the term “telecommuting” coined? Even trivia connoisseurs may be surprised by the answer. Like most, you may have guessed a time after the invention of the internet, but in fact, the first known remote worker was an employee of NASA in the early 70’s. (So perhaps a very remote worker?) In 1979, the Washington Post published the article “ Working at Home Can Save Gasoline ,”and from there the idea of telecommuting gained popularity.

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7 Universal Competencies for Success in Any Role

Leadership Freak

Gallup reviewed three decades of research and generated its simplest and most comprehensive list of competencies required to achieve excellence for all employees in any organization.

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Change Management 101: A Practical 3 Part Guide

Implementing new tools or business processes in your organization? Lemon Learning put together a practical 3 part guide to prevent the pitfalls of change management. Drive a successful change management project from diagnosis through to measurement.

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Empiricism and Psychology: The harmony of being at odds

Agile42

During my last few engagements and following recent trends, I have been observing two worlds in which I co-exist at odds. The world of empiricism and hard sciences and the world of human sciences or psychology. The so-called ‘tree hugger’ (as it is sometimes dismissively called) and the unwavering pragmatist. As someone who has a strong background in both of these, this is not only an extrinsic observation but also an intrinsic one.

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The Painful Truth About Procrastination

Kevin Eikenberry

Procrastination. If you were to tell me you’ve never done it, I would question other things you say too. Granted, not everyone procrastinates in the same way or to the same degree. Yet procrastination is something everyone does. In my experience, there are some key truths about procrastination that we don’t know or don’t acknowledge. […]. The post The Painful Truth About Procrastination appeared first on Kevin Eikenberry on Leadership & Learning.

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Here Are The 4 Simple Introspection Steps That Will Boost Self Awareness

Nir Eyal

The post Here Are The 4 Simple Introspection Steps That Will Boost Self Awareness appeared first on Nir and Far.

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Managing The Crisis: A Brief Guide On Crisis Management

Vantage Circle

There are countless stories in the corporate world on how companies are crumbling due to mismanagement. You can put the blame on crisis management or rather the lack of it. “Losing your head in a crisis is a good way to become the crisis”. -C.J. Redwine. You must be thinking that C.J. Redwine probably restated the obvious. The reason people restate the same principle is that because of its obvious misinterpretation or rather lack of interpretation.

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Is Training the Right Solution?

Speaker: Tim Buteyn

Let's set the scene: you’ve identified a critical performance gap in your organization and need to close that gap. A colleague suggests training, but you suspect there’s something going on that training can’t address. How can you determine if training is the right solution before you commit your budget and resources to a new training program? In this webinar, you will learn how to determine if training is the right solution using the Behavior Engineering Model.

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5 Must-Watch TED Talks To Help You Build Leadership Skills

15Five

Every great leader possesses unique leadership skills that have propelled them to the top, but one quality they all share is a strong commitment to continuous learning. Take Bill Gates, the legendary founder of Microsoft, who reads over 50 books a year. This is Gates’ primary way of gaining new knowledge and testing his understanding. But in case you’re not ready to average four books a month, we’ve gathered five powerful TED talks below, each focusing on a particular facet of leadership, from l

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The Anatomy of Encouragement for Leaders

Leadership Freak

Everyone needs encouragement, eventually. Encouragement feels like someone sat beside you and grabbed an oar. #1. Encouragement thrives with connection. Encouragement from a distance is better than no encouragement.

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ORGANIC agility at Fast Growth Icons Berlin 2019

Agile42

On May 14th in Berlin, agile42 founder and strategic coach Andrea Tomasini, the “enthusiast pragmatist”, presented the ORGANIC agility® approach during the Keynote for 2019 event of the Fast Growth Icons Berlin , an invitation-only network for founders of fast-growing successes. Andrea talked about his history of business starter and what makes companies succeed or fail to an audience of more than one hundred startup founders and venture capitalists.

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Is it a Strength or a Weakness?

Kevin Eikenberry

There is much talk about strengths and how we should play to them. The wisdom is learn about your strengths, and once you know them and use them, you will become more effective. This is a fine approach, and while I agree with it in general, there is a problem. A problem that might be […]. The post Is it a Strength or a Weakness? appeared first on Kevin Eikenberry on Leadership & Learning.

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Revitalizing Dry Content: A Lesson in Engagement

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

We’ve all been there. You’ve been given a pile of dry content and asked to create a compelling eLearning course. You’re determined to create something more engaging than the same old course that learners quickly click through, but how do you take this “boring” content and create something relevant and engaging? Many instructional designers will say, “Boring in means boring out.

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Everest Group’s Procurement PEAK Matrix™ Results | Accenture

Accenture

In this year’s report, based on Everest’s analysis of 16 providers’ performance during 2018, Accenture ranks as a leader and Star Performer for Market Impact and Vision & Capability.

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Best Hiring Strategies to Recruit Top Talents

Vantage Circle

The current job market scene has a vast majority of talented people that will help your company grow. And grabbing top-notch talents for your organization will always be a process that will need precision. It’s about making the right choice and selecting the right candidate for the job you have to offer. But who is making up the global workforce scene?

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Shannon Arvizu, Ph.D: The Science of Building Psychologically Safe Professional Relationships

15Five

Welcome back to Talk Nerdy To Me, 15Five’s academic blog series where we get nerdy, talk to the world’s best thinkers, and break down the latest academic research that you can apply to your workplace. This time around, I spoke with Dr. Shannon Arvizu on the topic of professional relationships. Shannon is a tech sociologist and founder of Epic Teams where she applies her unique background in behavioral science, positive psychology and team performance to help Fortune 500 companies and startups de

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7 Faces of Distrust

Leadership Freak

A reader asks, “Maybe a post on how to proceed when relationships have been eroded among team members? With a small team, I find it especially challenging.

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Brain Fog HQ: Memory Enhancement Techniques for Professional Development

Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion

In October, scientists discovered that 75% of patients who experienced brain fog had a lower quality of life at work than those who did not. At best, brain fog makes you slower and less efficient. At worst, your performance and cognitive functions are impaired, resulting in memory, management, and task completion problems. In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enha

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Customer Service – Now I’ve Experienced the Best, I Want More!

Mind Tools Strategy

Holidays are rarely all they’re cracked up to be. The promise of endless golden beaches and glorious sunny days. A band of happy people just waiting to share the good times with you… . When you’re planning and booking it all looks so enticing, but it too often leads to disappointment – the picture-postcard slice of heaven little more than a marketing mirage.

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How Much Time Do You Invest in Learning?

Kevin Eikenberry

Investment. Usually that word leads us to think about our 401K account, or the capital budget at work. We think about investing money to gain returns over time. And yet, we less frequently equate investing with time – a resource more precious and limited than dollars. Like investing our money, we can invest our time […]. The post How Much Time Do You Invest in Learning?

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Leading a Logistics Provider Company Agile Transformation

Agile42

As an international Leading Logistics Provider Company, they wanted to transform ‘the agile way’ of all over the world. Taking a step in that direction, they decided to transform the agile way of working in the IT department of their Turkey base too. Therefore, they contacted us and we started to work together. As agile42 we always start to work with the company doing an assessment to ensure the further application of tailor-made training & agile coaching.

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Here’s How The Collaborative Workplace Is Taking Over The Competitive One

Vantage Circle

A collaborative environment is the future. And millennials would definitely vouch for that. 88 percent of this workforce says they prefer a collaborative over a competitive workplace. And by 2030, millennials will comprise 75% of the workforce. You connect the dots. With social media ruling their lives, millennials have this need to always stay “connected.

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Why Manager Face Time is Essential to Employee Engagement

15Five

My name is Alex and I’m a software engineer. Given the stereotypes about people in my line of work, what I’m about to say next may come as a shock… but, I actually don’t mind meetings. I even look forward to my weekly one-on-one with my manager. Lately, I’ve noticed that a lot of the advice written about managing engineers comes from the point-of-view of an experienced manager, and is based on what has worked for them.

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How to Respond to Stupid Suggestions

Leadership Freak

Leaders won’t seek input if they don’t know how to gracefully reject irrelevant or stupid suggestions. Don’t insult people when they offer ideas, or they’ll take their ideas to competitors.

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The Dumb Idea Paradox: Why great ideas often start out by sounding dumb.

Andrew Chen

Am I just getting old? When I encounter a new product idea for the first time, I find myself asking: Is this idea dumb? Or am I just getting old? Early on, there’s often not much to judge it on besides the idea. Sometimes the idea sounds either dumb or trivial. But over the years, I’ve started to not try to judge too much, especially when it’s early.

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A Creativity Mashup – Remarkable TV

Kevin Eikenberry

If you’re like most, when you think of “mashup”, you think of music. And while this is one way to look at mashup, today we are looking at it as it relates to creativity and leadership. And we’ll start by using this definition of mashup: Mashup: a mixture of disparate elements. Tweet it out: Want […]. The post A Creativity Mashup – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.

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Scrumtisch July 2019

Agile42

Dear friends, here's the schedule for the next Scrumtisch in Berlin: Date: 4th of July, 2019 Time: 18:30 Place: agile42, Gruenberger Str. 54, 10245 Berlin If you would like to attend, please send a message to scrumtisch@agile42.com, or register at the Scrum User Group on Xing. We are looking forward to meeting you and seeing you again!

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The Right Time To Run Employee Engagement Surveys

Vantage Circle

Stefan Edmunds, author of The Priest Whisperer said: “ Time is an illusion, timing is an art. ”. An important question that often arises on the mind of managers and decision makers is what would be the right timing to run a survey? Employee Surveys must become a frequent and regular affair. This is a point that just cannot be over-emphasised. So, to answer the question, the right timing to conduct employee surveys is right now.