Help Scout Leadership
JUNE 17, 2021
We’ve all read those great customer experience stories that make us feel awed and admiring, but some of those stand-out examples can be misleading. While they certainly jerk at the emotions and evoke a sense of wonder for the brand, they usually end up drawing attention because they are so far outside of the norm. They aren’t the typical conditions under which the company does business.
Kevin Eikenberry
JUNE 15, 2021
Accountability is one of those words that everyone has thoughts and feelings about. I’ve been known to call it the longest 4 letter word in the dictionary. And when I am asked to define or describe it in my workshops and coaching sessions, I can do so with one word. Find out my simple definition […]. The post Simplifying Accountability – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.
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Nir Eyal
JUNE 13, 2021
The post What Is Motivation? You’ve Probably Been Thinking About It All Wrong appeared first on Nir and Far.
Tanveer Nasser
JUNE 16, 2021
Next month marks the 10th year that I’ve been doing my podcast “Leadership Biz Cafe”, something that I started as an excuse to talk with some fascinating people about leadership and which has since become one of the most popular leadership podcasts out there. Although I didn’t make any plans to celebrate this milestone, I’m delighted that I’ve been able to welcome such incredible guests as Tom Peters and now with this episode, another one of my leadership heroes, Jim Kouzes.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
Help Scout Leadership
JUNE 15, 2021
Many want to draw strict boundaries around customer experience and customer success, but I find it much more satisfying to live inside the spectrum rather than at the edges. I see customer experience and customer success as flavors inside the same ice cream parlor of treating the customer well. If you’re doing it right, you’re delivering a great experience that helps them successfully use your product or service.
Kevin Eikenberry
JUNE 13, 2021
When an individual chooses to be accountable, they will be more committed and ultimately get better results. When a team has a culture and expectation of mutual accountability, it supercharges success, confidence, and results. The culture creates a sense of meaning and purpose for all involved. Leaders creating a culture of accountability get the best […].
OrgDev Digest brings together the best content for management professionals from the widest variety of industry thought leaders.
Vantage Circle
JUNE 17, 2021
The usual understanding of success at work revolves around these basic career assumptions- a six-figure salary, getting to the top of the corporate ladder- winning promotion after promotion, and having a cozy, corner office. But employee attitudes , desires, and demands have changed over time. For example, personal lives have become an important consideration while deciding on careers now.
Sweet Process
JUNE 18, 2021
Featured Bonus Content: Download the 11-step Offboarding Process Checklist! Click Here To Download It. Messy endings can kill the strongest bonds, and employee-employer relationships are no different. Your employee is an asset to your company even when they don’t work for you anymore: After they leave, they can become your brand’s supporter or adversary, a […].
Kevin Eikenberry
JUNE 14, 2021
I’ve often said that accountability is the longest four-letter word in business. Not because I think it is a dirty word – quite the opposite – but that is how many see it. The problem isn’t the word or the spelling, but the understanding of what accountability means and how valuable it is to all […]. The post What Accountability Means appeared first on Kevin Eikenberry on Leadership & Learning.
Leadership Freak
JUNE 16, 2021
We passively accept the manipulative lies advertisers use to get our money. “Open a Coke, open happiness.” “Wheaties, breakfast of champions.” “All Natural … All Burger” Carl’s Jr.
Implementing new tools or business processes in your organization? Lemon Learning put together a practical 3 part guide to prevent the pitfalls of change management. Drive a successful change management project from diagnosis through to measurement.
Vantage Circle
JUNE 18, 2021
An effective performance management system starts with the appropriate performance planning. It’s like planning the schedule before heading out for a road trip. You need to list down your basic requirements and then make the necessary preparations. It’s unlikely that you’ll have a successful trip if you don’t plan ahead. The same goes for planning out your organizations’ performance management structure.
Sweet Process
JUNE 18, 2021
A collection of documents on Coronavirus Policies and Procedures are listed here for easy access. We categorized them into a clickable content table. Please feel free to read or download at your convenience. There are both embeds and download links In view of the worldwide situation, at SweetProcess we would like to make the life […]. The post Coronavirus Policies and Procedures for Hospitals appeared first on SweetProcess.
Mike Griffiths
JUNE 18, 2021
Last month I did a 20-minute overview of my new Beyond Agile book for the Washington D.C. Lean-Agile MeetUp group hosted by Sanjiv Augustine. I outline how Beyond Agile grew from studying high-performing teams and trying to distill what they did differently than most other teams. In the video, I cover Agile Myopia, Buffet Syndrome and the need to drop agile processes when they no longer bring enough value to warrant their use.
Leadership Freak
JUNE 18, 2021
Everyone on the team has experience leading, but one member doesn’t have technical knowledge. She was hired for character, attitude, and leadership skill.
Speaker: Tim Buteyn
Let's set the scene: you’ve identified a critical performance gap in your organization and need to close that gap. A colleague suggests training, but you suspect there’s something going on that training can’t address. How can you determine if training is the right solution before you commit your budget and resources to a new training program? In this webinar, you will learn how to determine if training is the right solution using the Behavior Engineering Model.
Walk Me
JUNE 17, 2021
Your vendor offboarding checklist should include all of the key action steps to take when ending a vendor contract. In this post, we’ll look at what vendor offboarding is, why it is important, and what to include in your vendor offboarding checklist. What Is Vendor Offboarding? Vendor offboarding is the final stage in the vendor life cycle management process.
Sweet Process
JUNE 17, 2021
Featured Bonus Content: Download the FREE Tribal Knowledge Checklist! Click Here To Download It. The term “tribal knowledge” is known to everyone. Probably not in those actual words, but we’ve all experienced it in our everyday lives at one point or the other. Think about a grandma’s mouth-watering apple pie. No one, absolutely no one […].
Vantage Circle
JUNE 16, 2021
Do you have a thriving business? Are you looking for a different way to compensate your employees? If that's the case, a profit-sharing plan is just right for you! It is an excellent option if you want to encourage a culture of collaboration and a win-win situation for both. According to a Gallup poll, 40% of the employees want profit-sharing options as a part of their compensation plan.
Leadership Freak
JUNE 17, 2021
Defensiveness makes you a turtle or a tiger. Sometimes you hide your little turtle head. Other times you bare tiger teeth.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
We’ve all been there. You’ve been given a pile of dry content and asked to create a compelling eLearning course. You’re determined to create something more engaging than the same old course that learners quickly click through, but how do you take this “boring” content and create something relevant and engaging? Many instructional designers will say, “Boring in means boring out.
Walk Me
JUNE 16, 2021
In this post, we’ll cover some of the most important offboarding interview questions to ask when employees depart the organization. Asking the right questions, after all, is necessary if you want to obtain useful information from employees. 7 Offboarding Interview Questions to Ask Departing Employees. Before coming up with a list of questions to ask when employees leave the company, it is important to understand the purpose of exit interviews – only then can you ask questions that can add real v
Sweet Process
JUNE 14, 2021
Strategic planning is the identification and achievement of long-term overall aims and interests. Unfortunately, most businesses fail to achieve their set goals when certain factors of strategic planning aren’t handled properly. On today’s episode of the Process Breakdown Podcast with Dr. Jeremy Weisz, the guest speaker, Joan Rosal, shares seven factors that affect strategic planning […].
Vantage Circle
JUNE 16, 2021
A Complete Guide To Employee Recognition. This is the ultimate guide to employee recognition for business leaders. Here, you'll learn: What employee recognition is. Why it matters. Build an effective recognition program. I’ll also introduce you to a new framework you can use to improve your recognition programs. Employees are arguably the most important assets for a company.
Accenture
JUNE 16, 2021
Accenture announced as a Leader in the Everest Group Financial Crime and Compliance Operations – Services PEAK Matrix, 2021.
Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion
In October, scientists discovered that 75% of patients who experienced brain fog had a lower quality of life at work than those who did not. At best, brain fog makes you slower and less efficient. At worst, your performance and cognitive functions are impaired, resulting in memory, management, and task completion problems. In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enha
Walk Me
JUNE 15, 2021
Intelligent automation for HR can benefit the HR professional in a number of ways, from streamlining workflows to increasing productivity to reducing costs. But to adopt the technologies in this emerging field, it is first necessary to understand what intelligent automation is, what it isn’t, and how it can be used. The Present and Future of Intelligent Automation for HR.
Sweet Process
JUNE 13, 2021
Featured Bonus Content: Download the 53 FREE Policy and Procedure Templates! Click Here To Download It. Every business that does its activities without a clear pathway will struggle to grow. Their employees wouldn’t know the right method to get things done. That’s why in your organization, you should have a document that clearly shows how […].
Vantage Circle
JUNE 15, 2021
The pandemic overshadowed the global progress that industries made over the last decade. But it also fast-paced the digital transformation in a short period of time. With ongoing changes globally and the implementation of work from home policies followed by unprecedented shutdowns everywhere, the current market has seen its ups and downs. While the adaptation is still an ongoing process, two fields have established their dominance between all the chaos: people management and employee engagement.
Leadership Freak
JUNE 15, 2021
We don’t wake up thinking, “I want to live an inconsequential life.” But we don’t wake up thinking, “I want to live a meaningful life,” either.
Walk Me
JUNE 14, 2021
What is agile methodology and how can it generate value for your business? In this post, we’ll answer these questions, plus we’ll look at: Examples of agile methods in business The pros and cons of agile Why agile has become so popular. To start off, let’s get a clear definition of what agile is. What Is Agile Methodology? Agile is a mindset and a set of business principles built around responsiveness to change, customers, users, and stakeholders.
Wendy Hirsch
JUNE 15, 2021
"The problem is not the problem. The problem is how you think about the problem." —Paul Watzlawick I’ve spent most of my career involved in organizational strategy, where the prevailing adage is: Strategy is about making choices. We will do this, but we won’t do that. We’ll play here, but not there. In strategy, and often in organizations generally, we demand that leaders make clear decisions.
Vantage Circle
JUNE 14, 2021
Despite a health crisis and one of the worst economic downturns in history, the number of new businesses increased in the United States last year. Turkey and the United Kingdom also saw an increase in the number of new entrepreneurs and freelancers in the market. What does this boom mean for HR and organizations? In this podcast, Amy Smith talks about the new surge in entrepreneurs and freelancers despite the raging pandemic and a dreadful recession.
LSA Global
JUNE 18, 2021
Inspiring Change Once you have made the decision that organizational change is necessary for your team to survive and thrive, you need to communicate change in a way that engages your workforce. As you well know, change can be guided by leaders but cannot be accomplished without the active and aligned efforts and support of all stakeholders. And any change requires more than just simple persuasion.
Walk Me
JUNE 14, 2021
Applied to employee-centered disciplines such as HR and employee experience management, agile methods can generate significant benefits for both employees and employers. At first glance, agile methods may not to seem very applicable to such business disciplines. After all, many employees will stay with a company for years, if not decades, so why implement business practices aimed at speed and flexibility?
Accenture
JUNE 16, 2021
Accenture announced as a Leader in the Everest Group Financial Crime and Compliance Operations – Services PEAK Matrix, 2021.
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