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The Looming Contact Center Agent Experience (AX) Crisis And What To Do About It

Forbes Leadership

Knowledge-powered conversational and process guidance can help contact center agents succeed even as their jobs get harder.

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I’m flooded by job candidates calling for more info

Alison Green

before they have been contacted for an interview. The system is pretty automated — within three weeks, they are either contacted for an interview or sent a rejection — so it’s not like we’re leaving people hanging. HR wants our personal cell numbers in our out-of-office messages so we can always be contacted

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company wants me to tell my current job I’m interviewing with them, telling a former intern to honor time commitments, and more

Alison Green

I didn’t fully clarify at this point when they would want me to do that, but it was said to be before the offer stage. I understand their point of view, but if the COO (who is my grandboss and previous direct boss) and CEO find out that I applied for this job and I don’t then get the position and stay at my company, I will be iced out.

Metrics 92
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Leading with Confidence: Body Language Tips for Leaders

Lolly Daskal

Body Language Tip: Maintain Eye Contact As a leader, maintaining eye contact is an important aspect of effective communication. Body Language Tip: Maintain Eye Contact As a leader, maintaining eye contact is an important aspect of effective communication. Avoid speaking too quickly, too softly, or too loudly.

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company won’t do anything about a horrible coworker, eating tiny lunches in a group, and more

Alison Green

My company won’t do anything about our horrible coworker I have a very problematic coworker, Alex, but everyone, including HR, seem to be unable to fire them. And when I say problematic, I mean it. And that’s what I am aware of. I fully accept Alex might be on a PIP and I wouldn’t know, but I doubt it.

Travel 100
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Straddling the Worlds of Front and Back of House | Curtis Bateman

Peter Winick

Contact us for more information. What it takes to find success on both sides of an organization. An interview with Curtis Bateman about practicing what you preach and setting yourself up for a successful exit. What does it take to find success on both ends? You have to learn to trust others.

Marketing 300
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5 Body Language Habits That Sabotage Your Leadership Success

Lolly Daskal

Here are five common body language habits that can sabotage your leadership: Body Language Habit #1: Failing to Make Eye Contact One of the most basic forms of nonverbal communication is eye contact. On the other hand, failing to make eye contact can signal disinterest, dishonesty, or lack of confidence.

Energy 144