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What Is Customer Retention + 16 Proven Retention Strategies

Help Scout Leadership

Improve customer loyalty with this list of 16 customer retention strategies that are backed by academic research and case studies on consumer behavior. Read the full article

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7 Retention Marketing Strategies for Ecommerce Merchants

Help Scout Leadership

Looking to improve the customer retention rates for your online store? Adopt these seven simple ecommerce retention marketing strategies. Read the full article

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Attrition vs Retention: What’s the Difference?

AIHR

Employee attrition and employee retention are important HR metrics for developing and managing a robust, productive workforce, especially in the context of Great Resignation. Employee attrition and retention are two concepts on the opposite ends that address the same situation. What is employee retention? Why measure retention?

Retention 131
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10 Employee Retention Metrics You Need to Know

AIHR

Implementing a solid employee retention strategy is critical for any company. Let’s have a look at employee retention metrics that help improve employee retention at your organization. Let’s have a look at employee retention metrics that help improve employee retention at your organization.

Metrics 137
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What Is a Good Retention Rate and How Do You Achieve and Maintain It?

15Five

However, without measuring employee engagement rates, you won’t understand the effectiveness of your HR strategies in improving retention and decreasing turnover. What is employee retention rate? Employee retention rate indicates how well a company is doing at retaining employees. What is a good employee retention rate?

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Employee Retention Survey: All You Need To Know (+ Sample Questions)

Vantage Circle

Mastering the art of employee retention has become more crucial than ever. At the heart of this challenge lies the effective use of employee retention surveys. This article sheds light on how these surveys can be a game-changer for organizations seeking to understand and enhance their employee experience.

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How Support Teams Can Improve Customer Retention

Help Scout Leadership

That’s a foundational belief at Help Scout, as outlined in our support-driven growth articles. In this article, we discuss the role of support teams in retaining customers and show how to combine high-quality, empathetic customer service with a deliberate focus on business growth. What is customer retention and how is it measured?

Retention 115