Heather Stagl
MAY 12, 2021
I’ve recently partnered with DesignThinkers Group, USA to explore how the disciplines of Design Thinking and Change Management can expand the impact of both. This Venn diagram highlights some of the similarities and differences between Design Thinking and Change Management. I’ll explore these at a high level below.
Help Scout Leadership
MAY 12, 2021
Great customer service delivers real business value. That’s a foundational belief at Help Scout, as outlined in our support-driven growth articles. Even so, it can be difficult for empathetic customer service staff to think about customers in terms of business revenue. It somehow feels more “fair” to treat every customer equally, being helpful and responsive without regard to the money involved.
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Kevin Eikenberry
MAY 10, 2021
One of the things you learn in drivers training is about the existence of blindspots, and why becoming aware of your blindspots is critical to your safety. But we have blindspots outside of our car as well. While not being aware of them might not be fatal, they can have a huge impact on our […]. The post Becoming Aware of Your Blindspots appeared first on Kevin Eikenberry on Leadership & Learning.
Nir Eyal
MAY 9, 2021
The post Why the Illusion of Control Is Hurting Your Goals appeared first on Nir and Far.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
Leadership Freak
MAY 11, 2021
We’re returning to Pennsylvania after visiting my friend Cy. He’s dying. You can’t predict these things but it’s a matter of weeks, not months. I’m glad we made the trip.
Help Scout Leadership
MAY 14, 2021
When you provide a tool that your customers rely on to achieve their daily goals, a common guiding value is a user-first mentality. But what does this actually mean? For Brain.fm, this means achieving as much visibility into and consistency of customer success as possible. Brain.fm was founded in 2003 by Adam Hewett with the goal of helping people focus, relax, and sleep by way of neuroscience-backed functional music.
OrgDev Digest brings together the best content for management professionals from the widest variety of industry thought leaders.
Nir Eyal
MAY 11, 2021
The post So, You Want To Become a Great Product Manager?” Q&A with Jackie Bavaro appeared first on Nir and Far.
Leadership Freak
MAY 12, 2021
Pessimists can’t lead. They worry about things that won’t work. They don’t try things. But teams lose trust in eternal optimists. Optimistic plans seldom work.
Help Scout Leadership
MAY 13, 2021
Ensuring a positive experience in a B2B relationship delivers improved engagement and, ultimately, a better financial result. So if you’re responsible for a B2B relationship and you’re not already considering B2B customer experience, it’s time to get on board. When getting started, however, many folks are overwhelmed with the idea of creating an experience approach between businesses.
Kevin Eikenberry
MAY 11, 2021
Opportunities have expiration dates. I saw this quote recently, and I wish I could remember who/where to attribute this quote to because I instantly loved it. There is a lot of truth in it. Let’s think about opportunity for a minute… Have you ever missed an opportunity because you were unaware of it? Have you […]. The post Opportunities Have Expiration Dates – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.
Implementing new tools or business processes in your organization? Lemon Learning put together a practical 3 part guide to prevent the pitfalls of change management. Drive a successful change management project from diagnosis through to measurement.
LSA Global
MAY 10, 2021
Is Your Business Prepared for Future Needs? The companies that survive disruption are those that are able to predict how needs and marketplaces will change and shift. Thanks to COVID, putting people back into the workforce and preparing them for the jobs that are needed now will be a huge challenge. It’s time to upskill your workforce. As organizations emerge from this catastrophic year, workforces will require new capabilities as they face the future.
Leadership Freak
MAY 10, 2021
We’re on our way to visit a friend for the last time. He’s dying. But he’s in surprisingly good health, except that Idiopathic Pulmonary Fibrosis is taking his life.
Vantage Circle
MAY 14, 2021
Organizational behavior is an essential part of people management in today’s work culture. The synergy and behavior between your people will determine their efficiency. In-depth learning provides an understanding of how employees communicate with one another. Their compatibility is vital so that work goes on without hiccups. Without your people’s unity, it is difficult to achieve long-term success.
Sweet Process
MAY 11, 2021
Featured Bonus Content: Download the FREE Work Instruction Template + 15 Samples! Click Here To Download It. If you’re looking to create a detailed guideline that’ll help your employees execute their tasks effectively and accurately, then you need a work instruction template. The reason is simple: A work instruction template provides step-by-step instructions that you […].
Speaker: Tim Buteyn
Let's set the scene: you’ve identified a critical performance gap in your organization and need to close that gap. A colleague suggests training, but you suspect there’s something going on that training can’t address. How can you determine if training is the right solution before you commit your budget and resources to a new training program? In this webinar, you will learn how to determine if training is the right solution using the Behavior Engineering Model.
Brett Koehler
MAY 12, 2021
In recent years, hundreds of articles and books have detailed how to make yourself be heard, protect your emotional well-being, and set up healthy boundaries at work. But what about claiming physical space in the workplace?
Leadership Freak
MAY 14, 2021
You don’t need to be Einstein to ask questions that lift flagging spirits and ignite vitality. Lousy questions are tyrants. Good questions invite interesting answers. But great questions disturb the domestic tranquility.
Agile42
MAY 12, 2021
Our agile42 Community is an inspiring new place where we will continue supporting you in your growth and development as Scrum Masters, Product Owners, and Agile Coaches. Each month we will have a theme around which we’ll create events and activities, and stimulate discussions. Learn from this community and get support from our agile42 coaches and trainers. .
Sweet Process
MAY 10, 2021
Nowadays, equality is a big thing. Everyone deserves equal opportunity, no matter their background or orientation. That’s why diversity, equity, and inclusion in companies are in constant need of improvement to help people who are new and from different backgrounds fit in and feel like they belong. Michon Pinnix, COO at Chimera Bioengineering, stresses the […].
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
We’ve all been there. You’ve been given a pile of dry content and asked to create a compelling eLearning course. You’re determined to create something more engaging than the same old course that learners quickly click through, but how do you take this “boring” content and create something relevant and engaging? Many instructional designers will say, “Boring in means boring out.
Vantage Circle
MAY 11, 2021
The airline industry is largely dependent on employee services. Nothing can stop the aviation market from falling if they dissatisfy their consumers. Employees must assist their customers in a way that does not harm their market value. Now, Covid-19 has spread across the globe, killing millions of people. To avoid the avoid, governments have advised their people to not take flights.
Leadership Freak
MAY 13, 2021
A great meeting is a work of art. A lousy meeting is a train wreck. Lord, give us more artists. 4 things to never say about the people upstairs.
LSA Global
MAY 14, 2021
Hearts and Minds Successful change in the workplace requires more than just simple persuasion. To truly achieve behavioral change, change management consulting experts know that you need to harness both the hearts and minds of those affected by change – their understanding and commitment as well as their emotional energy. Change hearts and minds at work to succeed at the desired transformation.
Sweet Process
MAY 11, 2021
Featured Bonus Content: Download the FREE Checklist for Writing Business Policies and Procedures! Click Here To Download It. Being a top player in your industry comes with many benefits—a robust customer base, smooth-running operations, high-income generation, and competent employees, among other things. The expansion of your business is coming along well due to the systems […].
Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion
In October, scientists discovered that 75% of patients who experienced brain fog had a lower quality of life at work than those who did not. At best, brain fog makes you slower and less efficient. At worst, your performance and cognitive functions are impaired, resulting in memory, management, and task completion problems. In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enha
Vantage Circle
MAY 11, 2021
The airline industry is entirely dependent on employee services and how they contribute to the company's profitability. Nothing can stop the aviation market from falling if the consumers are dissatisfied with the service. Employees must assist their customers in a way that does not jeopardize the company's shares. Now, Covid-19 has spread across the globe, killing millions of people.
AIHR
MAY 14, 2021
What is it that HR can learn from Formula 1 racing? Great teamwork and being super efficient at solving problems together for sure – think of pit stops that last barely 2 seconds. But that’s not what we’re talking about here. Performance coaching is something else they are very good at in Formula 1. And that’s what this article is about.
Vantage Circle
MAY 10, 2021
Society is constantly changing. All of which will imply how the pharmaceutical industry is likely to conduct its business in the near future. How are they going to meet patients’ needs and healthcare systems extensively? The pharma industry has witnessed multiple hurdles in recent years, let alone human resource management. The large population, high demands, and a growing burden of chronic health conditions like cancer and cardiovascular disease, and an increasing number of patients who are liv
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