Help Scout Leadership
JULY 8, 2021
When starting a company, finding the right customer service tool isn’t always at the top of the priority list; you’re more focused on getting customers and proving out your idea. Then, one day, a customer sends you a question. Then another. And another after that. Eventually, you’re regularly fielding questions from customers and may find it challenging to manage all the incoming requests.
Kevin Eikenberry
JULY 6, 2021
People are celebrating something every day – birthdays, holidays, anniversaries, graduations and more. But have you ever stopped to think about WHY you celebrate? The purpose or reason for the celebration? Join me in the video below to explore this important question, and also the importance of “little c” celebrations. Tweet it out: Celebration is […].
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Nir Eyal
JULY 4, 2021
The post Children and Technology: 3 Things Parents Need To Know appeared first on Nir and Far.
Leadership Freak
JULY 6, 2021
Spending time with their manager is the worst part of the day for employees. What makes managers so un-delightful?
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
Help Scout Leadership
JULY 6, 2021
If you’re using a shared Gmail or Outlook mailbox for support, a shared inbox tool can improve your agent and customer experience significantly. But because there are so many shared inbox tools on the market — many with very similar functionality — it can be hard to decide which tool is right for your team. That said, there are a few popular shared inbox choices.
Kevin Eikenberry
JULY 4, 2021
If you are a leader, you are leading by example. The question that matters is: Are you leading in a way that you would want others to follow? Most of us lead by the example that was set for us. Unfortunately, sometimes a less-than-great example leads us to repeat those mistakes. What if you had […]. The post Be Where Your Feet Are: Seven Principles to Keep You Present, Grounded, and Thriving appeared first on Kevin Eikenberry on Leadership & Learning.
OrgDev Digest brings together the best content for management professionals from the widest variety of industry thought leaders.
Leadership Freak
JULY 8, 2021
The more energy you expend worrying about yourself, the less energy you have to make a difference in the world. Self-consciousness drains energy, enjoyment, and effectiveness.
Vantage Circle
JULY 9, 2021
It's 2021, and unless leaders actively strive to introduce workplace diversity training, the chances are that business results may also see a dip. Now that people are talking about this topic, companies need to focus on their diversity training programs. Leaders must also know how to implement them, improve them, and what works and what doesn’t. Diversity and inclusion training programs encourage positive employee engagement amongst employees.
Kevin Eikenberry
JULY 5, 2021
I am a flag-flying, proud American. As such, I grew up believing in the power and privilege of freedom. I believe that freedom is a good thing. As an adult, I know that it is possible to have too much of a good thing, including freedom. When it comes to work freedom, there is definitely […]. The post How Much Freedom is Too Much (at Work)? appeared first on Kevin Eikenberry on Leadership & Learning.
Niagara Institute
JULY 8, 2021
It is not uncommon for there to be days where work is really hard for your team. It can be difficult as a team leader to find the right words to say, especially when a team member is struggling. I have found myself in situations where I wish I had known what to say that would encourage my employees to keep going.
Implementing new tools or business processes in your organization? Lemon Learning put together a practical 3 part guide to prevent the pitfalls of change management. Drive a successful change management project from diagnosis through to measurement.
Leadership Freak
JULY 7, 2021
We recently ate at a busy restaurant in Chicago. Staff bustled but didn’t hurry. I asked if we could sit outside for dinner.
Management30 Change Management
JULY 6, 2021
What does it mean to be a Change Manager? How do you become a Change Agent, and what does this role imply? Most common questions answered in one go. The post Becoming a Change Agent & Being a Change Manager: What does it mean? appeared first on Management 3.0.
Vantage Circle
JULY 6, 2021
In today's day and age, plain old management theories don't work as effectively. With a millennial and remote workforce at hand , organizations need to adopt some stronger measures. Hence, the need for modern scientific management arises. The concept of scientific management served as the foundation for how work is done in today's workplace. It changed the way businesses operate on a regular basis with the support of their employees.
Walk Me
JULY 5, 2021
Reorganization vs. transformation – what is the difference between these two terms? Both concepts are related to organization change , but each has its own implications and meanings. . Understanding that difference is useful for anyone involved in an organizational change project of any nature. But knowing the difference is critical for those involved in either business reorganization or transformation.
Speaker: Tim Buteyn
Let's set the scene: you’ve identified a critical performance gap in your organization and need to close that gap. A colleague suggests training, but you suspect there’s something going on that training can’t address. How can you determine if training is the right solution before you commit your budget and resources to a new training program? In this webinar, you will learn how to determine if training is the right solution using the Behavior Engineering Model.
Leadership Freak
JULY 9, 2021
70% of Americans would support companywide policies that limit the discussion of politics in the workplace or with colleagues.
AIHR
JULY 5, 2021
HR certifications are a popular way of career advancement for HR professionals. Let’s have a look at 7 HR certifications and who they’re for to help you choose the right HR certification program for you! Contents Why get an HR certification? Best HR certifications – Academy to Innovate HR (AIHR) – Professional in Human Resources (PHR) by the HR Certification Institute (HRCI) – SHRM Certified Professional (SHRM-CP) and SHRM Senior Certified Professional (SHRM-SCP) – Strate
Vantage Circle
JULY 6, 2021
Personal branding is the art of becoming knowable, likable and trustable. – John Jantsch. In this podcast, Kellie Tomney discusses why having a personal brand is so crucial for leaders, as well as some personal branding methods for them. You'll also learn about the three most prevalent leadership branding blunders, as well as the impact of social media on leadership branding.
Walk Me
JULY 5, 2021
What does rationalization mean in a business context? The term “rationalization” is often used to refer to the act of “logically explaining a decision.” A manager who chooses to terminate an employee, for instance, will justify – or rationalize – that decision with a logical explanation. Another usage of this term, which many of us may be less familiar with, is related to reorganization and restructuring in business.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
We’ve all been there. You’ve been given a pile of dry content and asked to create a compelling eLearning course. You’re determined to create something more engaging than the same old course that learners quickly click through, but how do you take this “boring” content and create something relevant and engaging? Many instructional designers will say, “Boring in means boring out.
Leadership Freak
JULY 5, 2021
You’ve been working to make a difference but every weed you pull is replaced by three more. Worse yet, new weeds seem more malicious than old.
LSA Global
JULY 9, 2021
The Opportunity in Tough Times One thing a pandemic provides is the opportunity to re-think what we might do differently and better. In order to survive through the tough times , business leaders must improvise. Some of those forced innovations can now help us identify and forge improved ways of doing business, like achieving more strategic talent management.
Vantage Circle
JULY 5, 2021
Finding the right employees can be a difficult task for companies. But employee retention is even more challenging. Despite these challenges, if you have employees who stuck with you through thick and thin, it’s time to give back. Their loyalty and dedication deserve recognition, and one way to celebrate their tenure is through years of service awards.
John Maxwell
JULY 7, 2021
Photo by Adem AY on Unsplash. I recently enjoyed a few days of rest with Margaret, my wife. We were able to spend time together doing the things that we love, right in the middle of the busy summer season. Now that COVID restrictions are changing, in-person events are coming back, which means my calendar is filling up again with incredible opportunities to add value to leaders all around the world.
Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion
In October, scientists discovered that 75% of patients who experienced brain fog had a lower quality of life at work than those who did not. At best, brain fog makes you slower and less efficient. At worst, your performance and cognitive functions are impaired, resulting in memory, management, and task completion problems. In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enha
Vantage Circle
JULY 7, 2021
How many of your people are truly engaged? Chances are, it’s lower than you think. Thus, job satisfaction and employee engagement has qucikly become the top priorities for any company looking at long-term success. Studies say that in an average company, only 32% are actively engaged. Meanwhile, 50.8% are not engaged, and 17.2% are actively disengaged employees.
LSA Global
JULY 5, 2021
A True Customer Focused Culture There’s a lot of talk lately about focusing on the customer. Certainly, it makes good sense to think from the customer’s point of view if you want to meet and exceed their expectations. And it is easy to see how a customer focused culture could benefit an organization compared to organizations who don’t pay as much attention to what matters most to their customers.
Vantage Circle
JULY 6, 2021
Strategic Leadership is an acquired skill. It does not come naturally. Therefore, educating yourself about its various aspects will help you become a better leader. Well-implemented strategic decisions and strategic leadership are essential assets to an organization. It helps with long-term success. Is your company successful but not quite at the next level?
Vantage Circle
JULY 6, 2021
Strategic Leadership is an acquired skill. It does not come naturally. Therefore, educating yourself about its various aspects will help you become a better leader. Well-implemented strategic decisions and strategic leadership are essential assets to an organization. It helps with long-term success. Is your company successful but not quite at the next level?
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