Help Scout Leadership

SEPTEMBER 14, 2021

In this guide, we cover some common topics surrounding small business customer service and provide some insights gained from our years of working in support — as well as insights from small business leaders who’ve created great customer service programs of their own. There are three main reasons: It helps attract and retain customers.

Small Business 127

Small Business Metrics Marketing Scaling 127

Vanessa Van Edwards

MARCH 12, 2024

If not, you are missing out on an incredible team bonding opportunity. Start, Stop, Continue (SSC) is a dynamic team-building tool aimed at sparking honest conversations, boosting teamwork, and fueling progress, reflecting on what’s working, what’s not, and what to keep going. I also use it myself! The premise is simple.

Marketing 98

Marketing Engineering Implementation Accounts 98

Get Lighthouse

AUGUST 19, 2022

When your organization grows to have layers between you and other team members, the skip level meeting becomes one of your best tools for effective communication. We recently took a deep dive into what makes great skip level one on ones. 55 Questions to Ask in a Skip Level Meeting to Improve Your Leadership.

Manager 133

Manager Workflows Benefits Accounts 133

15Five

DECEMBER 27, 2023

HROD in the Spotlight Launched in June, the HR Outcomes Dashboard helps HR teams demonstrate greater strategic impact with real-time data and competitive benchmarks for employee engagement, retention, performance and manager effectiveness. Spark is an AI-powered assistant enabling managers to more effectively support their teams.

Performance Management 55

Performance Management Employee Engagement Benchmarking Performance Review 55

Get Lighthouse

FEBRUARY 21, 2023

Andy Grove , pictured below, is one of the greatest CEOs ever. Regular one-on-ones are a high-value investment. Use these invaluable pieces of wisdom to become both a better leader and manager, and find out how you can go deeper on these concepts: 1) You can be a great manager regardless of your situation. "As

Manager 105

Manager Project Management Benefits Government 105

Peter Winick

AUGUST 8, 2022

In our discussion, he shares tips for building your firm’s reputation (and your own!) Three Key Takeaways: Networking provides an advantage in the job search, when the time comes to seek a new role. Today, I’ve invited Louis Montgomery Jr., Louis understands what it takes to be successful in demanding fields. Transcript.

Human Resources 216

Human Resources Diversity Marketing Engineering 216

Walk Me

MARCH 21, 2024

In this article, we will: Define the practice of eLearning; Introduce five ways to implement eLearning solutions in your company; Explain three situations where eLearning might be especially important. Today, eLearning has almost unlimited potential for delivering great training on time. What is eLearning?

Implementation 52

Implementation Compliance Onboarding Change Management 52

Peter Winick

DECEMBER 22, 2022

Covey that originally aired on April 20th, 2022, as part of our Leveraging Thought Leadership Live series on LinkedIn. To examine the changing landscape of leadership I’ve invited one of the foremost experts on trust and leadership to join me. Changing how leadership looks and feels in the workplace. Stephen M.

Scaling 244

Scaling Operations Marketing Benefits 244

Get Lighthouse

SEPTEMBER 20, 2022

Do you struggle with what questions to you ask your manager during your one on ones? What do you talk about in your one on ones? What about one on ones with managers that report to you? That’s why it’s crucial to know which questions to ask your manager during your one on ones.

Manager 98

Manager Compensation Software Benefits 98

AIHR

JANUARY 30, 2023

This article provides you with a comprehensive guide on how to conduct a 30-6-90 day plan for the onboarding of new employees as well as for internally promoted employees. This article provides you with a comprehensive guide on how to conduct a 30-6-90 day plan for the onboarding of new employees as well as for internally promoted employees.

Onboarding 81

Onboarding Metrics Deliverables Manager 81

AIHR

OCTOBER 12, 2023

We have broken down this list of the best books on Human Resources into the four categories of HR management, popular literature on HR, HR books for beginners, and HR analytics books. They explain and discuss HR’s main responsibilities and how to handle them effectively. Let’s dive in. That’s what this book is all about.

Human Resources 139

Human Resources Manager Compensation Metrics 139

Peter Winick

JANUARY 12, 2023

On January 19th, 2023 his first book, Cure for the Common Company: A Well-Being Prescription for a Happier, Healthier, and More Resilient Workforce hits the market, providing practical tips on creating a culture of well-being. Three Key Takeaways: Ideas for a book can bubble up from decades of work and experience.

Human Resources 243

Human Resources Marketing Benefits Advertising 243

Eric Jacobson

MAY 22, 2023

The new book, Bridgebuilders , should be on the reading list of every public official, CEO, and civic leader. Furthermore, the outdated model that worked well at one time—identifying a problem and creating a program designed to solve it—is giving way to new, muti-sector approaches to create public value.” Eggers and Donald F.

Government 52

Government Accounts Diversity Manager 52

Walk Me

DECEMBER 6, 2023

So, it’s no surprise that keeping on top of the latest professional developments is one of HR’s key responsibilities. ” We’ll define it, explain how it’s different from HR activities, and introduce one of the most famous lists of “best practices” in HR from Jeffrey Pfeffer.

Human Resources 95

Human Resources Change Management Manager Implementation 95

AIHR

MARCH 14, 2023

Hearing these words from HR on an employee’s first day sets the tone for the rest of their experience at your organization. A meaningful and well-organized employee welcome can have a significant impact on how new hires feel about their decision to join the organization. Send a welcome to the team email 2.

Onboarding 86

Onboarding Manager Recruitment Retention 86

Peter Winick

JANUARY 30, 2023

Marsden about using validated models to confirm your thought leadership insights. How can you make one? ” Models give us ways to depict how our insights relate to one another, and create structure that can be supported by statistical data – validating and confirming your ideas. .” What is a model?

Marketing 202

Marketing Scaling Sales Sales 202

AIHR

JANUARY 8, 2024

This can give your organization valuable insight into retention, which is just one of the reasons why you should regularly conduct employee commitment surveys. This will lead to cost savings, improved team morale, and help you to meet organizational goals. How do you measure employee commitment?

Scaling 86

Scaling Retention Benchmarking Employee Engagement 86

Peter Winick

DECEMBER 5, 2022

In this episode, we talk about the IBM Institute for Business Value’s 20 year history delivering thought-provoking insights to business leaders about emerging trends, opportunities, and challenges. The data showed that the ROI was 156%, more than 16 times a typical marketing campaign’s effectiveness. The result was shocking!

ROI 202

ROI Marketing Engineering Sales 202

Peter Winick

JANUARY 4, 2024

As we ring in the New Year it is always a good idea to take a moment and reflect on the past year. Mark gives insight into being an embedded research house within Chick-fil-A and how pragmatism and leadership are the keys to balancing the scales between the two. A compilation of some of our best guests in 2023.

Diversity 176

Diversity Recruitment Marketing ROI 176

Eric Jacobson

JANUARY 19, 2023

In Nick Sonnenberg’s new book, Come Up For Air , (available February 7, 2023), you’ll learn about his CPR Business Efficiency Framework , which stands for: C ommunication P lanning R esources This framework focuses on eliminating the pain points most teams experience by optimizing these three operation areas foundational to every organization. “In

Manager 68

Manager Benefits Marketing Retention 68

AIHR

FEBRUARY 12, 2024

This indicates a shift in the role of recruiting leaders towards a focus on driving business change. In the Employ’s Quarterly Insight’s report , benchmark data indicates that one-third of the time spent hiring is on sourcing, regardless of how fast the hiring process is. Contents What is sourcing?

Recruitment 92

Recruitment Onboarding Media Staffing 92

Get Lighthouse

FEBRUARY 9, 2023

While many thought the pandemic brought only a temporary shift to remote work, the data tells a different story now: According to a Gallup , only two in 10 companies appear to be fully on-site and only 6% of remote-capable workers even want to be working fully on-site going forward. In fact, now's the time to prepare for it.”

Onboarding 137

Onboarding Manager Team Management Benefits 137

AIHR

MARCH 20, 2023

An employee handbook should be the backbone of any organization to provide guidance and clarity on all HR-related items. Therefore, an employee handbook is a perfect medium to ensure you meet local legal requirements in your company. You are already one step ahead. So let’s dive in! Contents What is an employee handbook?

Benefits 120

Benefits Onboarding Performance Review Implementation 120

Eric Jacobson

OCTOBER 9, 2023

Being stuck in chronic performance can have a devastating impact on your skills, confidence, job, and personal life. Because getting trapped in the Performance Paradox where you only focus only on performing, your performance will suffer. The dreaded F-word: How to make sure your team doesn’t fear (or rely on) feedback.

Metrics 95

Metrics Manager Benefits 95

AIHR

APRIL 24, 2023

This article will share what all efficient workplaces have in common and discuss how HR managers can effectively measure and improve productivity and efficiency. How HR managers can measure efficiency in the workplace Top 6 tips for improving workplace efficiency What is workplace efficiency?

Revenue 79

Revenue Manager Performance Review Workflows 79

Walk Me

JANUARY 20, 2023

It not only helps stakeholders comprehend what changes are being made, why such modifications need to be done, and how it will influence them; it also provides timely information and materials to meet certain milestones. Change management communication is an essential process for cultivating success and agility within an organization.

Change Management 98

Change Management Manager Digital Transformation Implementation 98

AIHR

APRIL 10, 2024

15 best global HR certifications Additional global HR certifications How to get a global HR certification Tips on preparing for a global HR certification What is a global HR certification? This focus on human-centered learning has real-world applicability for equity, engagement, and effectiveness in your organization.

Human Resources 59

Human Resources Compensation Operations Education 59

AIHR

JANUARY 22, 2024

It is based on the net promoter system created by Bain & Company in 2003, which measures customer satisfaction and loyalty and helps companies determine how likely their customers are to recommend their products or services to their friends and family. Contents What is an eNPS? This provides quantitative data.

Scaling 91

Scaling Employee Engagement Compensation Retention 91

Get Lighthouse

NOVEMBER 21, 2022

Reason #5: They rely on the Carrot & Stick. Either way, you can take those management wounds and help there be one less bad boss in the world. This is one of the hardest things that hits many first time managers. Research from Gallup reveals that over 50% of Americans have quit a job to get away from their manager.

Manager 138

Manager Employee Engagement Retention Operations 138

Eric Jacobson

MARCH 31, 2023

In Nick Sonnenberg’s book, Come Up For Air , you’ll learn about his CPR Business Efficiency Framework , which stands for: C ommunication P lanning R esources This framework focuses on eliminating the pain points most teams experience by optimizing these three operation areas foundational to every organization. “In

Manager 52

Manager Benefits Marketing Retention 52

AIHR

AUGUST 24, 2023

As an HR professional, your role is to create an exceptional new hire onboarding process that meets your organization’s talent objectives. Tanner’s 2023 Global Culture Report found that only 43% of surveyed employees experienced an onboarding process that consisted of more than a one-day orientation and a packet of information on benefits.

Onboarding 76

Onboarding Benefits Manager Deliverables 76

Get Lighthouse

APRIL 23, 2022

We've read the report so you don't have to; we've compiled the most important insights managers like you should know to help you deal with the challenges of leading teams who do remote work. Let’s analyze the data from the past three years and understand what it means for you and your team. This matches with PwC’s findings as well.

Manager 120

Manager Compensation Software Project Management 120

15Five

FEBRUARY 12, 2021

When one-off performance reviews turn into routine conversations, employees are more likely to share honestly and openly rather than wondering if their answers will be used against them. If you’re ready to update to your performance strategy, check out the three tips below for facilitating a culture of more frequent review cycles.

Performance Review 101

Performance Review Performance Management Manager Revenue 101

BCW Institute

JULY 25, 2022

Important Advice on Managing Remote Employees“. And before we meet our guest today, I urge you to subscribe to this podcast. And now, let’s meet today’s special guest. It’s good to be on again with you and your audience. It’s good to be on again with you and your audience. April 6, 2020. Thank you, Al.

Manager 98

Manager Education Employee Engagement Metrics 98

Vantage Circle

JULY 25, 2021

Zoom Icebreakers are any virtual activity or question that helps in making remote team members feel comfortable and connect with each other during virtual meetings on Zoom. Since 2020, the one thing that has been a constant in our lives is the never-ending number of Zoom video calls. But first, what exactly are Zoom icebreakers?

Travel 111

Travel Sales Sales Manager 111

AIHR

NOVEMBER 24, 2023

Successfully executing the HR strategy has become more important than ever, which requires HR professionals to develop a new set of competencies to meet the business needs. These are: Action Orientation Problem Solving Interpersonal Skills Mastering these skills can help you to be effective in your role and help your organization succeed.

Implementation 62

Implementation Manager Change Management Hospitality 62

AIHR

FEBRUARY 23, 2023

As macroeconomic factors continue to put pressure on businesses and employees alike, this prediction is quickly becoming actualized, and with it, an increasing need for organizations to not only prioritize well-being but also build resilience across the business. Unsurprisingly, this has taken its toll.

Manager 97

Manager Compensation Education Benefits 97