Help Scout Leadership

AUGUST 22, 2023

You don't need to be a professional marketer to get started with knowledge base SEO. Just follow the instructions in this step-by-step guide. Read the full article

Marketing 75

Marketing 75

Help Scout Leadership

SEPTEMBER 25, 2023

In this AI knowledge base guide, we’ll explore what an AI knowledge base is along with its key components and benefits, helping you determine if an AI-driven knowledge base is right for you. Read the full article

Benefits 45

Benefits 45

Help Scout Leadership

AUGUST 24, 2021

We all know the old axiom “knowledge is power.” And though it’s true, there’s a caveat: In order to unlock the power of any knowledge, people first need access to it. Access to knowledge is an issue many businesses face. Luckily, there’s a tool that addresses that very issue: knowledge base software.

Software 107

Software Project Management Engineering Manager 107

Help Scout Leadership

AUGUST 22, 2023

Creating a knowledge base doesn't have to be a long, arduous, complex process. Launch a new help center quickly by following these 6 steps. Read the full article

75

75

Help Scout Leadership

AUGUST 22, 2023

This guide to redesigning your existing knowledge base architecture will help your team and customers get the most out of your help docs. Read the full article

40

40

Help Scout Leadership

AUGUST 22, 2023

A SaaS knowledge base is an easy way to get your documentation online fast. Learn the basics and discover 11 platforms that make the process a snap. Read the full article

SaaS 40

SaaS 40

Sweet Process

AUGUST 9, 2021

Featured Bonus Content: Download the FREE Assorted List of Knowledge Base Software! Are you here looking for answers to questions like “what is a knowledge base” or “how to create a knowledge base”? Click Here To Download It.

Software 52

Software 52

Help Scout Leadership

OCTOBER 15, 2021

Here are 9 actionable knowledge base metrics to start tracking today to better understand how your knowledge base is performing. Read the full article

Metrics 58

Metrics 58

Sweet Process

OCTOBER 17, 2020

Featured Bonus Content: Download the FREE Knowledge Base Software Checklist! The post Knowledge Base Software: The Ultimate Tool for Customer Self-Service Support appeared first on SweetProcess. Click Here To Download The Checklist. As a business owner, do you or your team members manually answer repetitive […].

Software 52

Software 52

Sweet Process

MARCH 30, 2021

The post How Americanflat Facilitated Remote Work by Creating a Decentralized Knowledge Base appeared first on SweetProcess. His inability to get affordable wall art for his apartment when he moved to New York inspired him to go into the business with a mission to provide high-quality wall art to people at affordable prices.

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52

Sweet Process

OCTOBER 24, 2021

The post How pLink Leadership Eliminated Fear Among Its Employees With a Strong Knowledge Base appeared first on SweetProcess. As a fully virtual company with team members across the United States, pLink Leadership relied on having everyone operate with the same processes to maintain consistency and efficiency.

Operations 52

Operations 52

Sweet Process

OCTOBER 10, 2021

The post How AEJuice Used Optimal Training and Knowledge Base to Build a More Effective Customer Support Team appeared first on SweetProcess. He had to build his business from scratch. Getting buy-ins from customers presented a challenge. Despite having a good […].

Revenue 52

Revenue 52

Sweet Process

APRIL 26, 2021

The post How Zen Media Achieved Consistency in Its Employees’ Performance by Creating a Standard Knowledge Base appeared first on SweetProcess. They had business processes to work with, but the processes were all over the place. Employees had to sort out their […].

Media 52

Media Operations Marketing 52

Sweet Process

DECEMBER 21, 2020

The post How Location Accès Crédit Enhanced Employee Efficiency by Creating a Solid Knowledge Base with SweetProcess appeared first on SweetProcess. The success of every application required the utmost attention to detail and efficiency among employees. Maintaining such a high standard was a challenge due to the […].

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52

Sweet Process

MARCH 31, 2021

The post How Forest Incentives Boosted Employee Performance With a Central Knowledge Base appeared first on SweetProcess. When the organization began to expand and was faced with problems of a lack of proper documentation, it all fell back on him. The manual documentation system that the company had relied on for so […].

Operations 52

Operations 52

Help Scout Leadership

AUGUST 22, 2023

Create better help docs that enable your customers to get answers 24/7 even when your support team is offline. Read the full article

40

40

Peter Winick

SEPTEMBER 7, 2023

Having a knowledgeable team around you to help research stories and ideas as well as draft or polish content creates a high quality end product. Taking ideas to your audience and revising based on feedback can give you real time advice on where the market agrees or disagrees with your content.

Marketing 300

Marketing Sales Sales Implementation 300

Walk Me

JANUARY 25, 2024

Your organization relies on knowledge. This knowledge, encompassing various aspects like product marketing, employee recruitment, and daily meetings, is essential for your operations. Therefore, understanding and managing this knowledge is crucial for your organization’s success.

Manager 98

Manager Change Management Onboarding Assets 98

Harvard Business Review

MARCH 27, 2024

Successful companies integrate an experimental approach, constantly adapting their CSR practices based on local feedback and knowledge. Exploring the critical role of experimentation in Corporate Social Responsibility (CSR), research on four multinational companies reveals a stark difference in CSR effectiveness.

Diversity 111

Diversity Benefits 111

Peter Winick

APRIL 8, 2024

Learn How to Build Resilience in Today’s Fast-Paced World A conversation with Anton Skornyakov the importance of knowledge work and making processes in software accessible, understandable, and actionable in other fields. So, when you when you assembled the shell for the first time, you did kind of 50% knowledge work, 50% manual work.

Software 293

Software Nonprofit Manager Government 293

Harvard Business Review

SEPTEMBER 11, 2023

The authors’ case studies, based on their growing global community of over 3,000 GenAI practitioners, point to a new category of work, more precise and actionable than “knowledge work.” Companies are struggling with where to start with generative AI.

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130

AIHR

JUNE 26, 2023

Knowledge, skills, and abilities (KSAs) are the package that individuals bring to the table. To explore the thinking about the move to skills-based organizations, Deloitte surveyed workers and executives across industries and found that 90% of executives and 66% of workers strongly prefer a skills-based model over one based on jobs.

Software 76

Software Engineering Project Management Marketing 76

Lolly Daskal

APRIL 11, 2024

Encourage Knowledge Sharing: Create a culture of knowledge sharing through digital platforms, webinars, and regular updates. Be open to adjustments and improvements based on their input. Support Employee Well-being: Offer wellness programs and resources that cater to both remote and in-office employees.

Inclusion 103

Inclusion Implementation Benefits Employee Engagement 103

Help Scout Leadership

AUGUST 22, 2023

Here’s how support teams can help technical writers produce better knowledge bases. Reliable, well-maintained documentation is vital to good service, but it is a huge job. Read the full article

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75

AIHR

APRIL 10, 2024

A global HR certification validates a professional’s proficiency in handling the various elements of HR practices across different countries, including their knowledge of international employment laws, cultural nuances, and global talent management strategies.

Human Resources 59

Human Resources Compensation Operations Education 59

Niagara Institute

APRIL 17, 2024

It is often contrasted with other forms of power, such as reward power, legitimate power, expert power, and referent power, which are based on positive incentives, formal authority , specialised knowledge, and personal attractiveness or charisma, respectively.

Sales 97

Sales Sales Sales Management Compliance 97

Walk Me

DECEMBER 5, 2023

A knowledge sharing tool is software or an application that facilitates the dissemination of information and insights within a team. A knowledge-sharing tool provides a remedy to this issue, minimizing redundant questions by offering immediate access to the required information.

Onboarding 52

Onboarding Workflows Software Project Management 52

Peter Winick

DECEMBER 7, 2023

Plenty of thought leaders can tell you that even the best programs often have knowledge gaps, between what is learned in school and what it takes to do a job from day to day. Content-based marketing and thought-based leadership that doesn’t come from the top it’s not going to work in the organization.

Marketing 315

Marketing Sales Sales Nonprofit 315

Forbes Leadership

NOVEMBER 11, 2022

Remote work has opened up a whole new world of possibilities for many knowledge-based workers, especially as digital nomad visas grow in popularity.

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81

Clarity Consultants

JANUARY 12, 2023

It provides opportunities to enhance the knowledge of employees, as well as upskill them to manage future needs. E-learning allows in-office and remote employees to access training opportunities with the same degree of ease, as these web-based platforms are highly available. Many learners also favor virtual options.

Onboarding 94

Onboarding Media Retention Manager 94

Help Scout Leadership

JUNE 8, 2021

Whatever piqued your interest, there are some excellent reasons to consider using AI chatbots: Handle more customer service requests without adding new staff members: If a growing customer base is putting pressure on your team, an easily scalable AI is a tempting option. Chatbots come in two main varieties: rules-based and AI-based.

Benefits 144

Benefits Implementation Marketing Scaling 144

Forbes Leadership

SEPTEMBER 2, 2022

This means it has to be skills-oriented as much as it is knowledge-based. For DEI programs to be successful, trainings must look to develop all components of interpersonal and organizational decision making.

Education 75

Education Diversity Inclusion 75

Forbes Leadership

OCTOBER 31, 2022

Based on this knowledge and skills as a marketer and communications expert, “Mr. Thomas Kolster has been studying the field of advertising linked to corporate social impact for over a decade. Goodvertising” has advised brands in over 70 countries on effectively integrating cause and commerce.

Advertising 74

Advertising Marketing 74

Refresh

MAY 25, 2022

employees say it’s a big loss when older employees retire without passing on their years of knowledge to younger employees. And when the transfer of knowledge fails to happen, workers can be left learning how to do a job on their own with nearly half of U.S. As senior employees prepare to exit the workforce, 84% of U.S.

Succession Planning 108

Succession Planning Benefits Human Resources 108

Forbes Leadership

FEBRUARY 13, 2023

The creator economy has provided a runway of opportunity to generate knowledge-based content for the profession and patients. Healthcare practitioner burnout forced many to reevaluate their careers and approaches to work-life balance.

Education 62

Education 62

Eric Jacobson

FEBRUARY 5, 2024

The 12-Week MBA offers an alternative way to learn business essentials by focusing on the skills and knowledge required to succeed as both a manager and a business leader. Or the knowledge and expertise are too unique to specific industries and business functions to matter to the average aspiring manager.

Benchmarking 93

Benchmarking Manager Metrics Leadership Development 93

AIHR

FEBRUARY 13, 2024

It’s an opportunity to bring diverse minds together to share knowledge, experience, and wisdom. One or more mentors provide guidance, support, and advice in a group dynamic that allows the mentees to share experiences, knowledge, and support. Look for mentors with a track record of leadership and a willingness to share knowledge.

Diversity 89

Diversity Inclusion Benefits Leadership Development 89