Lolly Daskal

MARCH 11, 2023

As a leader, it’s important to support and encourage your team members, even when they start to outshine you. As a result, you can create a positive and supportive work environment that benefits everyone. As a result, you can create a positive and supportive work environment that benefits everyone.

Benefits 142

Benefits Leadership Development Manager 142

Association Now Leadership

SEPTEMBER 5, 2023

The American Bar Association has mobilized a legal support team in response to recent devastating wildfires in Hawaii, part of a long-running disaster-response program that’s become increasingly busy. Lawyers coordinated through ABA provide legal support to victims around insurance claims, access to FEMA benefits, and consumer fraud.

Insurance 105

Insurance Project Management Recruitment Manager 105

Help Scout Leadership

AUGUST 22, 2023

GPT-3 has been making news recently, so it’s worth taking a look to understand what it is and how it might help with customer support. Read the full article

105

105

Harvard Business Review

NOVEMBER 9, 2023

The Pregnant Workers Fairness Act (PWFA) and the Providing Urgent Maternal Protections for Nursing Mothers (PUMP) Act have redefined workplace standards in support of pregnant and nursing employees. In this article, the author outlines how organizations can go beyond basic compliance to better support their employees.

Compliance 104

Compliance Retention 104

Association Now Leadership

NOVEMBER 28, 2023

Beyond the party, though, experts recommend that you call out 2023’s achievements, and show how you’ll support them in 2024. The post How to Support Your Staff at Year-End appeared first on Associations Now. The final weeks of the year are an opportunity to celebrate.

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111

Leadership Freak

JUNE 28, 2023

Support is an essential aspect of leading today. Some support is destructive. Today, I'm offering you an opportunity to reflect on your support efforts. The goal of support is enabling. It's helpful to spot the signs of destructive support. Leaders are learning about emotional well-being at work. Read more:

Leadership Development 80

Leadership Development 80

Help Scout Leadership

AUGUST 22, 2023

Customer support automation can leave customers feeling underappreciated. Here are 5 ways to automate without degrading service quality. Read the full article

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105

Help Scout Leadership

AUGUST 22, 2023

Use these indicators and tips to help you understand when you might want to extend to 7-day support coverage and how to roll it out effectively. Read the full article

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75

Harvard Business Review

OCTOBER 2, 2023

Do you know how to best support them during one of the most challenging times of their lives? Chances are, you’ll work with a person who is diagnosed with breast cancer at some point in your career.

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109

Help Scout Leadership

AUGUST 22, 2023

Giving support teams easy access to relevant contextual data creates better, more human customer service. Here’s how to make it happen. Read the full article

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85

Harvard Business Review

NOVEMBER 3, 2023

How can they support workers’ mental health without encouraging them to dwell on their negative thoughts and feelings? However, it may also be increasing the pathologization of ordinary life, leading people to think of themselves as mentally fragile and unwell. This creates a challenge for employers.

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121

Help Scout Leadership

SEPTEMBER 21, 2023

The constant changes ins SaaS software can create extra work for support teams, and can require an almost sales-like approach. Here's how to succeed through periods of change. Read the full article

SaaS 85

SaaS Software Sales Sales 85

Help Scout Leadership

AUGUST 22, 2023

It’s easy to add a new messaging support channel, but can your business deliver high-quality service through that channel at sufficient scale? Here are some ways in which you can make it happen. Read the full article

Scaling 111

Scaling 111

Help Scout Leadership

AUGUST 22, 2023

Customer support is a specific type of customer service involving skills such as documentation, product feedback, and technical problem solving. Read the full article

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85

Help Scout Leadership

AUGUST 22, 2023

Support-driven growth is a new and exciting business approach aimed at driving revenue and elevating customer support teams for more impactful work. Read the full article

Revenue 75

Revenue 75

Harvard Business Review

NOVEMBER 6, 2023

and India, participants with a growth mindset supported increasing low-wage workers’ compensation more than those with a fixed mindset. In 10 studies with over 3,000 participants in the U.S.

Compensation 108

Compensation Human Resources Benefits Manager 108

Peter Winick

NOVEMBER 10, 2022

The post Are you using thought leadership to support your branding, marketing and sales activities? appeared first on Thought Leadership Leverage.

Sales 144

Sales Sales Marketing 144

Help Scout Leadership

AUGUST 22, 2023

Anna Brozek, operations director at Big Cartel, explains why her company tried and eventually ended the practice of all hands support. Read the full article

Operations 98

Operations 98

Thought Leaders LLC

MARCH 1, 2023

Setting goals for supporting functions helps link people’s roles and the work they do every day to your department’s larger goals. Setting goals for supporting functions helps link people’s roles and the work they do every day to that broader departmental goal.

Project Management 76

Project Management Manager 76

Association Now Leadership

FEBRUARY 22, 2023

One leadership coach and mindfulness expert shares how organizations that lead with mindfulness can more effectively support their middle managers. Executive coach and mindfulness expert Karen Liebenguth shared how association leaders can use mindfulness to better support middle managers.

Manager 116

Manager 116

Help Scout Leadership

AUGUST 22, 2023

Learn what modern customer support is, why it's important, and how it's changed, plus discover 8 tips for delivering great customer support. Read the full article

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80

Help Scout Leadership

AUGUST 22, 2023

Customer support is fighting a negative public perception, and high turnover rates, but there is a solution and it takes less work than you think. Read the full article

Retention 75

Retention 75

Help Scout Leadership

AUGUST 22, 2023

Delivering quality live chat support requires a specific set of skills. Build on the email support experience you already have with these 6 live chat tips. Read the full article

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85

Association Now Leadership

DECEMBER 4, 2022

I’d sooner employers simply pay more attention to how workers discuss their skills, and compensate and support them accordingly. But the association itself can do its own part to help support members on how to use, promote, and share the accomplishment that the certification represents.

Media 116

Media Education Compensation Manager 116

Help Scout Leadership

AUGUST 22, 2023

One of the most impactful things to consider in your support strategy is which channels to use. Both email and live chat support have pros and cons to consider as you expand on your customer support offerings. Read the full article

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52

Help Scout Leadership

OCTOBER 19, 2021

To get the most out of your customer service team, they need access to the right support tools and resources. Here are 27 to consider. Read the full article

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140

Association Now Leadership

JUNE 11, 2023

Ultimately, people want to feel like they belong in an organization, which is why beyond just supporting the day-to-day aspects of work, giving people something to aspire to can help them stick around. The post How to Support Emerging Leaders appeared first on Associations Now. Wherever your people end up, that’s a worthwhile effort.

Leadership Development 78

Leadership Development Inclusion Retention Benefits 78

Association Now Workplace

OCTOBER 26, 2023

Knowing these statistics and with World Mental Health Day celebrated earlier this month, we asked readers what their organizations are doing to support employee wellness. The post We Asked, You Answered: How Does Your Organization Support Mental Well-Being? appeared first on Associations Now.

Benefits 108

Benefits Inclusion Manager Marketing 108

Forbes Leadership

JANUARY 17, 2023

Fidelity Investments, the giant financial services company, is committing $250 million to support as many as 50,000 underserved minority college students with scholarships and mentorship programs in the next five years.

Education 116

Education 116

Association Now Workplace

JULY 17, 2022

Associations can foster culture and policies that support all staff members. Association leaders can empower trans staffers with straightforward policies and practices that support them. You can also officially recognize Transgender Day of Visibility (March 31) and support organizations that assist transgender people.

Inclusion 105

Inclusion Insurance Benefits Recruitment 105

Forbes Leadership

MAY 24, 2023

Today's college students are more likely to be working and have families than before, so many schools are offering flexible schedules, extra advising and other supports.

Education 98

Education 98

Help Scout Leadership

OCTOBER 27, 2021

Three support stories to scare any customer service professional this Halloween. The relentless customer with suspiciously sharp teeth, and the disturbing silence of an empty inbox. Read the full article

105

105

Help Scout Leadership

FEBRUARY 12, 2024

Generative AI and machine learning tools are set to change the assumptions customer support teams were built under. Let’s explore how support departments will be shaped and directed by the capabilities, costs, and competition represented by artificial intelligence. Read the full article

49

49

Help Scout Leadership

AUGUST 22, 2023

Customer Support and Customer Success teams share similar skill sets and goals, but they use different approaches. Read the full article

75

75

Help Scout Leadership

AUGUST 22, 2023

How do you prepare to switch careers and become a support pro? We have a few tips to share, along with stories about our own career changes. Read the full article

SaaS 82

SaaS 82

Help Scout Leadership

JUNE 8, 2021

Extend support coverage across more hours with the same team: Chatbots aren’t bound by geography or time zones (and they only take a smoking break if things have really gone wrong). Read Using Customer Self-Service to Deliver Better Support for some practical ideas on improving both your self-service adoption rates and quality.

Benefits 144

Benefits Implementation Marketing Scaling 144

Help Scout Leadership

AUGUST 22, 2023

Support-Driven Growth can make serious financial sense for businesses who value their customers and customer service teams. Read the full article

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75