webinars foundations-of-great-service 
Zenefits
DECEMBER 22, 2022
Enter free and low-cost legal services for small businesses. Those may include mentorship opportunities and discounts on business-related products and services. This program is run entirely with volunteer lawyers, of which they have over 500 on their roster who service more than 900 clients each year. Yes, you read that right.
Agile42
JUNE 18, 2020
In this webinar I gave an overview of different Archetypes that are expressed under specific conditions and bring leadership behavior, organizational design and organizational culture together. If you missed the live webinar, I have great news for you! Here you can also access the slides I used during the webinar. .
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Help Scout Leadership
MAY 12, 2021
Great customer service delivers real business value. That’s a foundational belief at Help Scout, as outlined in our support-driven growth articles. Even so, it can be difficult for empathetic customer service staff to think about customers in terms of business revenue. What is customer retention and how is it measured?
Peter Winick
JUNE 19, 2023
While many fear saying too much or “giving away the magic,” it actually works as a sneak peak that shows clients why they need your services. Circumstantially, I got into the professional services side of the world. In order to fully understand how organizations can build a thought leadership team I’ve invited Will Milano to join me.
Peter Winick
AUGUST 22, 2022
Ginger’s team works with content marketing to learn about their customers and focus on the most important issues – then, the thought leadership team creates research reports which form the foundation of content for the months ahead. Too often, great content sits on a shelf, untouched.
AIHR
NOVEMBER 9, 2023
It takes a capable workforce to meet the demands of an organization’s ambitions. When HR practices link employees to business goals, outcomes improve. An HR strategy centers HR efforts where they need to be to help the company thrive. Contents What is an HR strategy? An outlook of three to five years. money, time, personnel).
AIHR
SEPTEMBER 6, 2022
Some organizations may require you to have a foundation degree, higher national diploma, or Bachelor’s degree. Sometimes it might be necessary to gain experience in a similar position, such as customer service or support or an admin role. What qualifications do you need to work in HR? Build HR skills.
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