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The Benefits, Responsibilities, and Qualities Of A Chief Experience Officer

Vantage Circle

Customer and employee experience are two of the most powerful factors in business. Each function, on its own, leads to significant relationships – with consumers and employees. A CXO's primary responsibility is to activate customer experience (CX). But, the function now includes employee experience (EX).

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13 Things that Make Organizations Extraordinary

Mark Sandborn

I’ve condensed this research into what I call the “Lucky 13” (I’m not superstitious): critical elements that set apart leading companies like Apple, Amazon, Google, and Microsoft. Adaptability and Agility The 2008 financial crisis and the COVID-19 pandemic have tested organizations’ resilience.

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The Best Questions to Ask a CEO in an Interview to Ensure a Healthy Company Culture

Get Lighthouse

How can you tell if a company's culture is on a good track or not? If you care about culture, how do you know if you should join a company, or invest in them? When it comes to culture as a company grows, this is especially important. By the time you have 100s or 1,000s of employees, it's too late. So what do you do?

Manager 135
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Key Takeaways from the Gallup State of the American Workplace Study

Get Lighthouse

They are one of their most comprehensive looks at what really motivates and engages employees. Many employees are ready to move on Growth & development is still at the top of employees' wish lists The evolving job search process How is stress impacting your team's engagement? Engagement is still terrible.

Manager 98
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The Complete Guide to Dealing with Toxic Positivity in the Workplace

Get Lighthouse

If toxic positivity has taken hold in your workplace, it's your responsibility to fix it. This creates an environment where employees feel pressure to put on a happy face and pretend everything is fine, even when it is not. Toxic positivity can seriously damage your workplace culture, team dynamics, and employee wellbeing.

Energy 137
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15 Skills Senior Leaders Must Master to Be Great Managers of Managers

Get Lighthouse

Developing future leaders , coaching your new managers to be good leaders to their teams, and molding your team and company's culture are all things you need to invest time in as a senior leader. They may also serve as a public “face” representing the company and making official statements.”. Now, you have to think about.

Manager 132
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What Is an Employee Assistance Program (EAP)? Your In-depth 2023 Guide

AIHR

Employee stress has been rising for more than a decade, which is not good news for business. Worldwide, according to Gallup’s 2022 Workplace report 44% of employees said they had experienced a lot of stress the previous day, making it the second year in a row worker stress reached record levels.