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How FlexJobs Engages Customers With Proactive Messages

Help Scout Leadership

Learn how FlexJobs was able to double traffic and contacts during the pandemic as a result of their Beacon and Message setups in Help Scout. Read the full article

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Release Notes: Proactive Messages, Anonymous Chats, Zapier Improvements & More!

Help Scout Leadership

Regular update announcing new Help Scout features and product improvements. Read the full article

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How Beacon Helps You Deliver Great Customer Service

Help Scout Leadership

Help Scout’s Beacon gives your customers access to email and live chat support, help documentation, and proactive messaging—all right where they need it. Read the full article

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Keep Customers In the Flow With Messages

Help Scout Leadership

Introducing Messages, a new way to convert more customers, reduce support requests, and build a better business proactively. Read the full article

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Internal Communications Plan: 7-Step Strategy and Template

David Grossman

We have so many messages to get out to employees. We hear all the time that internal communication functions are stretched thin. There are too many priorities. Everything’s important. So many vehicles but we’re not sure which work and which don’t. We don’t have the time to get it all done or enough people or enough budget…” Sound familiar?

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7 Leadership Decisions Leaders Must Make to Thrive in Virtual World

Lolly Daskal

Leaders must definitively decide on communication norms, response times, and the most suitable channels for different types of messages. Leaders need to determine when team members are expected to be available and proactively promote self-care practices.

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Build Better Customer Relationships With New Targeted Messages

Help Scout Leadership

We’re excited to announce major updates to our Messages product. Learn how to deliver proactive support with Help Scout's targeted messages. Read the full article

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