Remove tag team-building
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A Cure for the Common Company

Michael McKinney

The solution is to build it into the culture of the organization. Chief Medical Director of Employee Health and Well-Being at John Hopkins Medicine, Richard Safeer, provides six building blocks to do that in A Cure for the Common Company. Peers can provide support and help to build subcultures that encourage healthy choices.

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11 Unique Ideas To Celebrate National Fun At Work Day In 2023

Vantage Circle

Perhaps this is why we are so enthusiastic about celebrating National Fun At Work Day in a way that our entire team approves of. The 11 Best National Fun At Work Day Ideas Our Team Loves. The below ideas have one thing in common: every one of them has been loved by our team. Sponsor A Team Lunch. The Team's Day Out.

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The Taming of the Queue: 14 Support Queue Management Tips

Help Scout Leadership

For customer service teams, the support queue shapes their work lives, shifting from a trickle of questions to a raging torrent of customer confusion throughout the various seasons of a business. That certainly would appear fair and effective, but a well-managed queue can do more than that for you and your team. Assign a triage team.

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How to Measure Customer Service Quality: Methods & Tools

Help Scout Leadership

Customer satisfaction and customer service quality are not necessarily linked at all, and that’s a problem because plenty of customer service teams rely on CSAT and NPS surveys to judge their performances. Start by pulling together data from the following sources: Your company and team values.

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How To Use Price Transparency To Fight Trust Issues With B2B Buyers

Chief Executive

Fortunately, there’s a way through inflation-related challenges for these sellers: to prioritize transparency and fair prices as a means of building up B2B buyers’ trust. One of the best ways to build B2B buyer trust is to prioritize price transparency. Not every product you make needs a public price tag.

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13 Reasons to Choose Agile Project Management Methods

Liquid Planner Productivity

You might also have to sell that idea to the executive team. The work to estimate effectively requires teams to know a lot about what the task actually is. In addition, an agile methodology reduces technical debt for software teams. Lead time, cycle time, work age, throughput: all these measures underpin the team’s productivity.

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Why Help Desk Software Is a Must-Have for Small Businesses

Help Scout Leadership

Help Scout’s small business help desk software lets you create stronger customer relationships, save time, and increase team productivity. Help desks also provide reports that help you do things like evaluate team performance, see what times of the day or week you’re busiest, and identify common customer issues.