article thumbnail

How Process and Practice Can Combat Bias

UVA Darden

It involves putting into place the systems and structures, the accountability measures, and the metrics to ensure that talented people thrive and advance unencumbered by obstacles, systemic biases or discriminatory policies. Positive Organizing in a Global Society (New York: Routledge, 2016). Davidson (eds.), Read Now.

Inclusion 111
article thumbnail

Forget The ‘Future Of Work.’ If You Focus On Customers First, Revenue Follows

Chief Executive

Our own company, TAB Bank (an online bank in Ogden, Utah), put this theory to the test during the years from 2016 to 2021. With this data, we were able to track three metrics with consistency across a six- year period of time: 1) Employee sentiment, 2) Revenue, and 3) NPS (Net Promoter Score – would you recommend the company to others).

Revenue 52
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

IT strategic plan (beginner’s guide)

Walk Me

The document details what should be done to accomplish an organization’s IT strategy, by whom, when, the deliverables, risks, and performance metrics. An IT strategy is a directional touchstone that shows how IT will help achieve business goals, the target architecture , financial management, and performance metrics.

article thumbnail

AI in Marketing: How Customer-Centric Companies Can Benefit from Data Privacy Regulations

UVA Darden

For example, in 2016, the European Union enacted the General Data Protection Regulation (GDPR), a law mandating that firms manage customer data according to a set of principles and safeguards, including obtaining consent from customers before using their data. Policymakers respond to such concerns with new laws and regulations.

article thumbnail

Learning How to Fall Behind

Ed Batista

both of those feelings will be illusions, by-products of social comparison on an utterly meaningless metric. Or in 2016 average wealth for the top 10 percent was $2.2 Unless there are exceptional circumstances--you're late to deliver a baby!--both million, while for the top 1 percent it was $10.8 million, and for the top 0.1

article thumbnail

High Expectations: Managing For Value In The Automotive Industry

Chief Executive

Since shareholder value is driven by investor expectations of future cash flow and EP growth (See S&P 500 Warranted Value of Discounted Economic Profits vs. Actual Traded Value chart, below), EP has been used as the profitability metric for AlixPartners’ Automotive Value Creation study. ACHIEVING AND SUSTAINING TOP-QUARTILE PERFORMANCE.

article thumbnail

How A.G. Lafley Made Culture Change Stick

Chief Executive

When he took over as CEO of Coty in 2016, Pane publicly declared that the struggling fragrance and cosmetics giant needed to begin “acting like a startup” and adopt “a challenger mentality.” Because of that, little can be done to change the culture of the organization directly by fiat, and CEOs who make the attempt usually lose their jobs.