Eric Jacobson

JUNE 21, 2023

Her expertise includes brand marketing, social media, employee engagement, leadership development, and customer experience marketing. Her Blog has been recognized as one of the "Best 21st Century Leadership Blogs" and also as a "Top 100 Socially-Shared Leadership Blog." Be sure to visit both her website and her blog.

Media 52

Media Marketing Accounts Nonprofit 52

Lolly Daskal

FEBRUARY 15, 2024

In this blog post, we will explore the critical importance of fostering an environment that embraces AI, highlighting how it can drive innovation, efficiency, and sustainable growth. Personalizing Customer Experiences: Customers now expect personalized experiences from the organizations they engage with.

Operations 107

Operations Marketing Revenue Recruitment 107

Peter Winick

SEPTEMBER 25, 2023

Vaishali is a Senior Customer Experience Strategist at Konabos Consulting; a full-service, end-to-end, digital experience solutions agency. Finally, Vaishali shares how growing up in India and being from a blended family gives her unique perspectives that she uses to enhance her Customer Experience (CX) work.

Marketing 312

Marketing Digital Transformation Benefits Metrics 312

Chief Outsiders

FEBRUARY 9, 2023

Become a big fish in your pond In my previous blog, “What Tech CEOs Get Wrong About Positioning,” we introduced the concept of market positioning – and specifically, how it helps your customers connect the dots between their needs and your product or service.

Marketing 103

Marketing Strategic Planning Manager 103

Help Scout Leadership

SEPTEMBER 22, 2021

This post is part of The Supportive , Mathew Patterson’s column for customer service professionals. Delivering high-quality online customer service day after day is skilled, challenging work. But most of the Help Scout blog is intended for many different audiences. Your work matters. You matter.

Software 109

Software 109

Vantage Circle

JANUARY 23, 2023

Customer and employee experience are two of the most powerful factors in business. Denise Lee Yohn, the Keynote business speaker, argues in an HBR article that having a CXO may improve the customer and staff experience. A CXO's primary responsibility is to activate customer experience (CX).

Benefits 98

Benefits Marketing Operations Employee Engagement 98

Kevin Eikenberry

DECEMBER 16, 2010

Consulting Speaking Training Products KevinEikenberry.com About Blog Home Blogs I Like Leadership Learning Subscribe Best of Blogs Winner by Kevin Eikenberry on December 16, 2010 in Leadership , Leadership Blogs , Learning The polls are closed, the votes are in, and we have a winner!

Leadership Development 75

Leadership Development Media Sales Sales 75

Walk Me

DECEMBER 14, 2023

Effective call center training is vital for delivering a top-notch customer experience. It stands out as one of the critical strategies to ensure exceptional customer engagement by building trust and fostering brand loyalty. Providing knowledge about products or services. Instilling customer service best practices.

Retention 52

Retention Onboarding Manager Software 52

Lolly Daskal

MARCH 28, 2024

Weakened Customer Relations: Unappreciated employees may not provide the expected level of customer service, leading to customer dissatisfaction and potential business loss.

Recruitment 104

Recruitment Advertising Employee Engagement Leadership Development 104

Vantage Circle

JANUARY 31, 2024

In this blog post, we’ll explore ideas and examples of using digital badges for employee recognition programs. These badges come in various forms to celebrate different accomplishments: Achievement Badges: Awarded for reaching specific goals or milestones such as sales targets, project completion, or years of service.

Retention 96

Retention Inclusion Media Diversity 96

Vantage Circle

OCTOBER 17, 2022

Business Anniversary is all about marketing your line of business, giving you the perfect opportunity to promote your brand and services. The ultimate goal of the business anniversary is to promote your business by introducing new prospects and encouraging repeat customers to continue patronizing your product or service.

Marketing 98

Marketing Media Assets Benefits 98

Mark Sandborn

MARCH 15, 2023

Meet Sarah, a young entrepreneur who started a new business selling custom-made jewelry online. Instead of giving up, Sarah decided to follow up with potential customers who had visited her website but had not made a purchase. Through this follow-up strategy, Sarah was able to convert many of these leads into paying customers.

Sales 91

Sales Sales Media Benefits 91

Vantage Circle

FEBRUARY 25, 2024

This blog will look at statistics demonstrating why employee recognition deserves serious investment from leadership. For instance, the online shoe and clothing retailer Zappos , renowned for its exceptional customer service, strives to create a standout employee experience through its "Zollar" program.

Retention 111

Retention Revenue Implementation Sales 111

AlignOrg

JANUARY 2, 2024

In this blog, we’ll explore how AlignOrg Solutions’ framework played a pivotal role in Finance Inc.’s Customer-Centricity Gap: Finance Inc. had lost touch with its customer base. The company needed to regain their trust by becoming more customer-centric. ’s success story. Finance Inc.

Marketing 64

Marketing Revenue Strategic Planning Metrics 64

Lolly Daskal

FEBRUARY 6, 2024

As a leader, you can harness these tools to gain a deeper understanding of your organization’s performance, market trends, and customer behavior. By leveraging predictive analytics, you can anticipate market shifts, customer preferences, and potential challenges, allowing you to proactively adjust your strategies.

Strategic Planning 109

Strategic Planning Risk Management Workflows Marketing 109

Zenefits

JULY 2, 2022

A customer support channel to help with logistics or customer complaints. A website and Google presence to help offline customers find your physical store. But given the growth of the internet and online shopping, there are more services for business owners than ever. Your customer base can also leave you reviews.

B2C 52

B2C Small Business Media eCommerce 52

Kotter Inc.

OCTOBER 12, 2023

In the last few months, we are seeing more and more businesses move towards greater centralization of functions into shared services. On the flip side, the tradeoff from moving resources away from business units or regions is slower, less agile processes that are not as connected to the business and customer needs.

Benefits 52

Benefits Metrics Recruitment Marketing 52

Kevin Eikenberry

DECEMBER 15, 2010

Consulting Speaking Training Products KevinEikenberry.com About Blog Home Blogs I Like Leadership Learning Subscribe Best of Leadership Blogs 2010 – Coming to a Close by Kevin Eikenberry on December 15, 2010 in Leadership , Leadership Blogs , Learning The polls have now been closed for our “Best of Leadership Blogs 2010″ contest.

Leadership Development 70

Leadership Development Media Sales Sales 70

Mark Sandborn

AUGUST 31, 2022

As much as I admire their service, I’m not looking forward to going back on the outside chance Mr. Charming was on duty. Encourage feedback from customers and clients, both positive and negative. Rude behavior creates rude results: lost revenue and customer loyalty. I called the organization not to complain but to alert.

Revenue 76

Revenue Manager 76

Help Scout Leadership

AUGUST 31, 2021

Customer support representative is one of the most common jobs on the market for individuals looking to work in technology, so the job description you write for your open role needs to be exceptional in order to attract applications from exceptional candidates. Our customers are at the heart of what drives us as a company.

Media 95

Media Small Business Marketing Operations 95

Kevin Eikenberry

NOVEMBER 15, 2010

Consulting Speaking Training Products KevinEikenberry.com About Blog Home Blogs I Like Leadership Learning Subscribe What is the Best Leadership Blog of 2010? by Kevin Eikenberry on November 15, 2010 in Leadership , Leadership Blogs , Learning That is the question we want you to help us answer! Why This Eleven?

Leadership Development 87

Leadership Development Manager Benefits Inclusion 87

Kevin Eikenberry

NOVEMBER 29, 2010

Once we select our nominees, we feature each blogger on my blog to promote the event, and more importantly as a way to share their great work with more people. Nominee Wally Bock wrote Reflections on “Best Blog&# Lists on his Three Star Leadership Blog. Thanks to everyone who is voicing their opinions.

Leadership Development 67

Leadership Development Diversity Media Sales 67

Peter Winick

AUGUST 22, 2022

Ginger is the Thought Leadership Director at Genesys, a software company that specializes in customer experience and call center technology. Instead, if we view our org’s thought leadership as an offering or a service, we probably would talk about creating a great customer experience. Bill Sherman So you say top of funnel.

Marketing 220

Marketing Sales Sales Employee Engagement 220

Walk Me

JANUARY 31, 2024

Employee self-service (ESS) platforms serve as centralized digital hubs that enable staff members to manage various human resources (HR) independently functions through an online interface. Employee self-service (ESS) platforms are typically integrated into a company’s intranet or a specialized HR portal. .

Onboarding 52

Onboarding Administration Compliance Metrics 52

Zenefits

OCTOBER 20, 2022

The other 2 can be direct posts that use hard or soft sell to spotlight your services or products. You can also write your blog posts yourself. If you’ve just started your website and your business blog, you can also share links to informative articles from any trustworthy site in your industry. small businesses?forget

Small Business 52

Small Business Media Advertising ROI 52

Peter Winick

JUNE 19, 2023

While many fear saying too much or “giving away the magic,” it actually works as a sneak peak that shows clients why they need your services. Early in the sales cycle customers care far more about what you have to say than what you have to sell. How do you get your best ideas to your clients and customers? Let’s begin.

Engineering 246

Engineering Sales Sales Marketing 246

Mark Sandborn

MAY 23, 2022

Over the next several days I spoke with or emailed with eight different customer service employees at that company (I used my other computer, a laptop). Teaching, recognizing and reward those who choose to be a hero to customers and colleagues are also needed. Every one of those employees took action. Pass the buck to others.

Software 117

Software Manager Accounts 117

Help Scout Leadership

JULY 29, 2021

First, 70% of customers prefer to use a company’s website to get answers on their own. Having a knowledge base full of how-to articles and answers to frequently asked questions empowers your customers to find their own solutions to the problems they’re encountering.

Education 142

Education Telecommunications Energy Software 142

Walk Me

DECEMBER 7, 2023

This checklist aids in maximizing operational efficiency , improving customer experience , and driving business growth, making your digital transformation journey seamless and successful. It provides a structured roadmap to transform and digitize business operations, improve customer experiences, and adapt to an ever-changing digital economy.

Digital Transformation 52

Digital Transformation Operations Change Management Strategic Planning 52

AIHR

NOVEMBER 2, 2023

This can sound daunting, but it’s actually a great way to give employees clear directions that protect everyone, including employees, customers, and even communities at large. To help you get started on developing your organization’s code of conduct, we’ve provided a template that can serve as a foundation basis for customizing your own.

Compliance 64

Compliance Inclusion Media Hospitality 64

AIHR

DECEMBER 11, 2023

In this blog post, we’ll look at how it happens and provide tips on how to avoid it so your organization enjoys maximum efficiency. Competitive disadvantage Overstaffing diverts crucial resources that could otherwise enhance products and services. But what causes overstaffing in the first place? Contents What is overstaffing?

Staffing 82

Staffing Recruitment Implementation Marketing 82

Monday Task Management

MARCH 17, 2022

Are you looking for a way to save time and money when invoicing your customers? A free printable invoice template is a pre-built form for creating customized invoices. Despite being called “printable,” in 2022, the finished invoices are often sent to clients and customers in digital formats, like PDFs. Prices of each item.

Marketing 52

Marketing Insurance Small Business Administration 52

Monday Task Management

MARCH 17, 2022

Are you looking for a way to save time and money when invoicing your customers? A free printable invoice template is a pre-built form for creating customized invoices. Despite being called “printable,” in 2022, the finished invoices are often sent to clients and customers in digital formats, like PDFs. Prices of each item.

Marketing 52

Marketing Insurance Small Business Administration 52

Peter Winick

SEPTEMBER 21, 2023

An interview with Kraig Kleeman about crafting custom live performances for events and connecting with C-Suite executives. I’ve seen, you know, into what they do, but haven’t seen somebody that does what you do to kind of study an organization and then come up with these customized rock and roll lyrics to deliver.

Deliverables 249

Deliverables Energy Accounts Payable Sales 249

Lolly Daskal

MARCH 1, 2023

Recognition enhances customer satisfaction. When employees feel recognized and valued, they are more likely to provide high-quality service to customers. Consequently, it leads to improved customer satisfaction and loyalty. Thus, leading to increased innovation within the company.

Retention 141

Retention Leadership Development Manager 141

Vantage Circle

NOVEMBER 19, 2020

We are back with another article full of updates that shows our commitment to delivering the best products to our customers. Service Yearbook: Ready to Deploy. Now convey warm wishes and share photo memories with your colleagues in the form of our new feature called the Service Yearbook. Customer Support in Vantage Fit.

Manager 52

Manager 52

Vantage Circle

NOVEMBER 19, 2020

We are back with another article full of updates that shows our commitment to delivering the best products to our customers. Service Yearbook: Ready to Deploy. Now convey warm wishes and share photo memories with your colleagues in the form of our new feature called the Service Yearbook. Customer Support in Vantage Fit.

Manager 52

Manager 52