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9 Customer Service Blogs Every Support Pro Should Follow

Help Scout Leadership

One of the best ways to stay current with trends and customer needs is by following customer service blogs. Below are nine customer service blogs we love, with breakdowns of what content you can expect to find on them and details on why they’re so amazing. Motivational quotes on customer service.

SaaS 82
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Your Ultimate Call Center Training Guide for 2024

Walk Me

Effective call center training is vital for delivering a top-notch customer experience. It stands out as one of the critical strategies to ensure exceptional customer engagement by building trust and fostering brand loyalty. Providing knowledge about products or services. Instilling customer service best practices.

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18 Great FAQ Examples to Improve Your Self-Service Support

Help Scout Leadership

First, 70% of customers prefer to use a company’s website to get answers on their own. Having a knowledge base full of how-to articles and answers to frequently asked questions empowers your customers to find their own solutions to the problems they’re encountering.

Education 142
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The Benefits, Responsibilities, and Qualities Of A Chief Experience Officer

Vantage Circle

Customer and employee experience are two of the most powerful factors in business. Denise Lee Yohn, the Keynote business speaker, argues in an HBR article that having a CXO may improve the customer and staff experience. A CXO's primary responsibility is to activate customer experience (CX).

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Delivering corporate eLearning in 2024: A Guide

Walk Me

eLearning brings traditional employee training methods into the modern age. In 2024 it is a practical necessity to deliver remote training to teams scattered over a large area. It can also help to break down many barriers to learning that learners may face. It’s a difficult landscape to navigate for HR professionals. What is eLearning?

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What is an employee self-service portal and why is it important?

Walk Me

Employee self-service (ESS) platforms serve as centralized digital hubs that enable staff members to manage various human resources (HR) independently functions through an online interface. Employee self-service (ESS) platforms are typically integrated into a company’s intranet or a specialized HR portal.

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The Audience Experience of Thought Leadership | Ginger Conlon

Peter Winick

Ginger is the Thought Leadership Director at Genesys, a software company that specializes in customer experience and call center technology. Given those options, how can you ensure all divisions are aligned in the story an organization’s thought leadership is telling and the brand it is building? Contact us for more information.

Marketing 220