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Starting Thought Leadership Early | Vaishali Dialani

Peter Winick

Vaishali is a Senior Customer Experience Strategist at Konabos Consulting; a full-service, end-to-end, digital experience solutions agency. Finally, Vaishali shares how growing up in India and being from a blended family gives her unique perspectives that she uses to enhance her Customer Experience (CX) work.

Marketing 318
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How to Build a Strong Customer Service Culture

Help Scout Leadership

Your customer service culture is not what your fancy “Customer Guarantee” promises, and it’s not whatever you say it is in your new employee handbook. It’s worth noting that companies with any of these primary cultures can still deliver good customer service experiences. Strategies for company executives.

Metrics 139
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10 Ways to Lead Extraordinary Customer Service in 2024

Mark Sandborn

That is true in all area of an organization, and especially true in creating extraordinary customer service. You might be able to manage good service but you must lead to achieve great service. Here are ten key actions leaders can take to create extraordinary service for their organizations: 1. Train better.

Revenue 75
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The Benefits, Responsibilities, and Qualities Of A Chief Experience Officer

Vantage Circle

Customer and employee experience are two of the most powerful factors in business. Denise Lee Yohn, the Keynote business speaker, argues in an HBR article that having a CXO may improve the customer and staff experience. A CXO's primary responsibility is to activate customer experience (CX).

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Boost Your Business and Life with Follow Up

Mark Sandborn

Meet Sarah, a young entrepreneur who started a new business selling custom-made jewelry online. Instead of giving up, Sarah decided to follow up with potential customers who had visited her website but had not made a purchase. Through this follow-up strategy, Sarah was able to convert many of these leads into paying customers.

Sales 91
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10 Reasons to Give Employees Recognition (Other Than to Say Good Job)

Lolly Daskal

Saying “good job” doesn’t cover the details of which people put in effort and perseverance, so it’s important to go beyond that when giving recognition. Here are 10 reasons to give employees recognition that go beyond just saying “good job”: Recognition specified.

Retention 138
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7 Great Ideas To Celebrate Your Business Anniversary

Vantage Circle

Business Anniversary is all about marketing your line of business, giving you the perfect opportunity to promote your brand and services. The ultimate goal of the business anniversary is to promote your business by introducing new prospects and encouraging repeat customers to continue patronizing your product or service.