The Taming of the Queue: 14 Support Queue Management Tips
Help Scout Leadership
APRIL 27, 2021
What information do we need to start collecting in order to help these people? Is the CEO’s best buddy still waiting for help? Your customers, your business, and your queue make for a unique combination, so an inbox approach that works for our Customers team at Help Scout may not work for you. Who is at risk of churning?
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