Help Scout Leadership

JULY 6, 2021

If you’re using a shared Gmail or Outlook mailbox for support, a shared inbox tool can improve your agent and customer experience significantly. But because there are so many shared inbox tools on the market — many with very similar functionality — it can be hard to decide which tool is right for your team.

Project Management 65

Project Management Media Software Scaling 65

Help Scout Leadership

AUGUST 22, 2023

Shared inboxes are great for team collaboration, but not all tools are the same. If Missive isn’t right for your team, try one of these Missive alternatives. Read the full article

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Help Scout Leadership

JUNE 24, 2021

Many help desk tools have similar feature sets; things like a shared inbox and reporting tend to be pretty standard. Help Scout started out as a shared inbox tool but evolved into a complete support platform over the last 10 years. Zoho Desk has a host of features like a shared inbox, phone integration, and chat.

SaaS 84

SaaS Software eCommerce Sales 84

David Grossman

MARCH 13, 2023

Across industries and sectors, companies large or small, employees are often quick to share that they feel they receive too many emails. And yet, emails are among the most selected preferred way to receive time-sensitive, relevant information.

Media 57

Media Insurance 57

Association Now Leadership

NOVEMBER 30, 2023

In our latest poll, we asked readers to share the bad habits they plan to break next year. Engaging in any way, even to say “no, thank you,” often results in continued follow-ups that clog the inbox and eat up more time. In some circumstances, it’s Ok to ignore them!

Energy 105

Energy Operations Accounts 105

Help Scout Leadership

MAY 14, 2021

used Drift and Mailgun for their live chat and shared inbox support. Reports have not only provided clarity to Brain.fm’s tracking and benchmarking of customer success, but Help Scout’s shared inbox has helped their excellent customer service team thrive. “In Measuring and benchmarking great support.

Benchmarking 110

Benchmarking Metrics Workflows Operations 110

Association Now Leadership

MAY 14, 2023

If you’re a leader, think twice before reflexively accepting any meeting invitation as it appears in your inbox. Share your experiences in the comments. “Examine whether your company’s culture is to encourage meetings rather than individual decision making,” the article said. “If And what work arrangement best facilitates it?

Manager 111

Manager 111

Get Lighthouse

FEBRUARY 28, 2024

To get this sent to your inbox every week, along with our latest long form essays on this blog, you can sign up here. You default to sharing credit with your team, not keeping the spotlight for yourself. Reply and I'll share the best ones next week. Share with them your answers to a few things: How does their work matter?

Manager 52

Manager 52

Help Scout Leadership

JUNE 1, 2021

When customers need support, their requests show up in a shared inbox that all members of your team have access to — no more searching through your inbox for customer questions and requests or wondering if someone else has already replied. — but its core function is managing and streamlining customer support.

Small Business 98

Small Business Software eCommerce Accounts 98

Help Scout Leadership

AUGUST 3, 2021

Some tools may be available as standalone products, while others, like Help Scout’s Docs , are part of a more comprehensive platform which includes other support tools like a shared inbox and live chat. Key features of Help Scout’s FAQ software. . Below are a few of Docs’ key features.

Software 98

Software Small Business Benefits Energy 98

Get Lighthouse

JANUARY 23, 2024

Let’s dive in… Table of contents: Food for Thought on Changing Cultures News & Reports for Managers on Novices vs. Experts Your best time to Learn How to Lead from the Heart BONUS: Share-worthy reader write-in advice Note: This is a preview of our weekly leadership newsletter, Lighthouse Leadership Weekly (LLW). Thanks for sharing, David!

Banking 52

Banking Culture Change Energy Manager 52

Get Lighthouse

JANUARY 16, 2024

In today’s edition, we share an awesome interview question to ask managers you're considering hiring, talk about some fascinating AI research, and look at how to best announce employee departures. To get this sent to your inbox every week, along with our latest long form essays on this blog, you can sign up here. You are a coach.

Manager 52

Manager Metrics Banking Engineering 52

Help Scout Leadership

APRIL 27, 2021

Identify, collect, and organize all the helpful feedback, feature requests, bug reports, and use cases so they can be used to improve your service instead of being lost in the inbox forever. Knowledge base systems for creating and publishing help documents to share with your customers. Work better together.

Small Business 105

Small Business Software Manager Workflows 105

Liquid Planner Productivity

JUNE 8, 2022

So today, I’m sharing my ten tried and true time management secrets with you. Before I sat down to write this article, I checked my notifications on LinkedIn, got a mug of tea, checked my phone, scanned through my inbox… and basically wasted 15 minutes that I could have used to get going. Manage your attention.

Manager 69

Manager Project Management Software Energy 69

Help Scout Leadership

AUGUST 24, 2021

They have information to share with customers, but they don’t always have an effective means by which to share it. Knowledge base software is a tool that allows you to create, store, organize, manage, and share self-service content with an audience. Docs also integrates seamlessly with our shared inbox.

Software 107

Software Project Management Engineering Manager 107

Help Scout Leadership

APRIL 27, 2021

Your customers, your business, and your queue make for a unique combination, so an inbox approach that works for our Customers team at Help Scout may not work for you. They can delete spam, merge duplicate conversations, flag emergencies, and otherwise clean up and prioritize the inbox. 14 ways to manage your support queue.

Manager 118

Manager Workflows Metrics Engineering 118

15Five

SEPTEMBER 28, 2021

One of our community hosts, Priscilla, shared that there is something special that happens when you meaningfully connect with teammates who you don’t work with regularly. Two of our community members shared these great responses about the power of connection at work: 1. “Our Organizational Development Program. .

Employee Engagement 109

Employee Engagement Organizational Development Implementation Accounts 109

Get Lighthouse

FEBRUARY 20, 2024

To get this sent to your inbox every week, along with our latest long form essays on this blog, you can sign up here. If you have ideas on how else to do MBWA while remote, reply and share your tips! Sign up to get this newsletter & our latest blog posts straight to your inbox:

Manager 52

Manager 52

Get Lighthouse

FEBRUARY 7, 2024

To get this sent to your inbox every week, along with our latest long form essays on this blog, you can sign up here. He shares his struggles (even as the team was winning), dealt with burnout, and shared many stories that make remembering his lessons easier. You can pick up your copy of The Score Takes Care of Itself here.

Manager 52

Manager Energy Marketing Culture Change 52

Asana

FEBRUARY 21, 2023

The local modules we tried to create all had very similar and repetitive Package.swift files, and those files couldn’t share code. The first big feature module we pulled out of AsanaCore was Inbox : The reason we chose Inbox is because Inbox calls other code a lot, but not much other code calls Inbox.

Scaling 76

Scaling Engineering Workflows Benefits 76

Zenefits

JULY 9, 2022

For those who use an informal system, about 1/3 use a ‘to-do list;’ 24% use their email inbox to track time and tasks; and 25% just deal with whatever seems the most important at the time. Look through your inboxes — email or paper — with a quick eye to decide what you have to do today, tomorrow, and what goes in the trash.

Manager 90

Manager Administration Onboarding Benefits 90

Get Lighthouse

JANUARY 11, 2024

In today's edition, I cover some important nuances in recruiting problem-solvers to your team, share one of our all time favorite books that I have been using regularly for nearly 10 years, and a lot more. To get this sent to your inbox every week, along with our latest long form essays on this blog, you can sign up here.

Energy 52

Energy Manager Recruitment 52

Alison Green

FEBRUARY 12, 2023

This post, people are stealing the bathroom items I bought for shared use, how much mental health support should managers provide, and more , was written by Alison Green and published on Ask a Manager. People are stealing the items I bought for shared use in our bathroom I am a manager at a government agency. Here we go… 1.

Manager 70

Manager Government Retention Insurance 70

Alison Green

JUNE 13, 2022

Since it’s so long after-the fact and I didn’t even realize it was ever published (my personal inbox is where things go to die these days!), I will share that having a few therapy sessions helped me through in real-time and I am now able to step back quite a bit more when these situation come up.

Sales 69

Sales Sales Manager 69

Help Scout Leadership

APRIL 27, 2021

We had a shared team email address, which quickly became a headache! Docs are also integrated with Help Scout’s shared inbox , where they can find and attach documents to customer emails without leaving the conversation. Docs : Helpful documents all in one place, integrated with your support inbox.

Sales 45

Sales Sales Manager Implementation 45

Get Lighthouse

JANUARY 31, 2024

To get this sent to your inbox every week, along with our latest long form essays on this blog, you can sign up here. We frequently share data from Gallup here in the newsletter. We keep sharing Gallup data because every chance I've had to confirm their data anecdotally and with you all.it The results do not surprise us.

Manager 52

Manager Recruitment Benefits 52

15Five

OCTOBER 7, 2020

Making time for reflection after a long week of multitasking, meetings, getting to inbox zero, and putting out fires can be difficult. Was there a recent team discussion or meeting where you did not get to share your thoughts? Would you like to share them now?

Workflows 116

Workflows Manager Scaling Diversity 116

Get Lighthouse

MARCH 5, 2024

I recently finished reading a book written by a friend of mine and I have to say, it's a fun added wrinkle when you think about the author as your friend you've shared meals with and here they are with a book they wrote in their author voice. What have you been reading lately? What's your reading habit?

Manager 52

Manager Engineering Education 52

Zenefits

OCTOBER 26, 2022

Additionally, if you need to add any attachments or if further directions need to be shared (like sending the reader to a website), it’s important that this be clear. If you received a blanket email that was informational, acknowledging all of the recipients in your response is a waste of everyone’s time, and it clutters inboxes.

Accounts 52

Accounts Benefits 52

Get Lighthouse

DECEMBER 2, 2022

We were also having a problem getting people to attend and share. Flexible: The lessons come straight to a manager’s inbox, where they already do a lot of their work. Unfortunately, it didn’t work out: “We tried hosting post program webinars. For many of the reasons, they were a heavy lift for us. So we've tried that.

Manager 52

Manager Scaling Benchmarking Assets 52

Get Lighthouse

FEBRUARY 14, 2024

To get this sent to your inbox every week, along with our latest long form essays on this blog, you can sign up here. Reply and let me know and if we get enough responses, we'll share high level insights with everyone. Sign up to get this newsletter & our latest blog posts straight to your inbox: How are you using AI?

Manager 52

Manager Aligned Leaders Recruitment 52

Vantage Circle

AUGUST 16, 2020

An overflowing email inbox can often demotivate employees and affect your workplace happiness. Also, if your business relies on document sharing, set up a proper cloud infrastructure (such as Dropbox) as this will allow remote collaboration a breeze. Encourage knowledge sharing and provide training.

Software 52

Software Implementation Manager Operations 52

Liquid Planner Leadership

MARCH 16, 2022

What if the project software updated itself in real time, highlighting risks, adapting to changes, and even prompting project team members to share status when they fail to? Be mindful not to over communicate, as these updates may get lost in their inbox. Was that really the best use of everyone’s time?

Project Management 103

Project Management Software Manager 103

Asana

AUGUST 16, 2022

Suarez-Battan, the co-founder and CEO of Mural, was due to share the big news that Mural was acquiring the Luma Institue and establishing a new category during his remarks at 4:10 p.m. It also had to send emails to every subscriber and stakeholder and clearly share the news. local time on March 28, 2022.

Marketing 85

Marketing Software Reorganization Advertising 85

AIHR

FEBRUARY 9, 2022

Their content is mainly focused on recruiting and retention, and with all the feedback left by employees through their platform, you can imagine they’ve got some pretty good advice to share. Connecting people with tech companies based on shared values, Builtin isn’t your typical job board, nor is it a usual HR blog. CultureAmp.

Recruitment 101

Recruitment Compliance Inclusion Human Resources 101

Zenefits

JUNE 15, 2022

Most of them also provide video messaging, online meeting software, file sharing and data encryption. Email-management software — like Microsoft Outlook, Sendinblue, and Zoho Mail — can help keep email organized with custom inboxes. Email’s great for longer messages that don’t require much conversation or an immediate response.

Software 98

Software Implementation Workflows Project Management 98

Alison Green

MAY 26, 2022

I never used to see that framing much in my inbox, and now I see it multiple times a day. My peers occasionally write me emails subjected “Update” and share what’s going on with them. Typically I’d say to aim for once a year or so, although two wouldn’t be excessive if you had really big professional news to share, like a new job.

Manager 68

Manager Accounts Implementation Marketing 68