article thumbnail

How to Build a Strong Customer Service Culture

Help Scout Leadership

For proof, compare this 2014 customer promise from Comcast — “We are committed to providing Comcast customers with a consistently superior customer experience” — to this recording from the same year. Look for ways to hear their voices regularly , perhaps on sales calls or in the support queue.

Metrics 348
article thumbnail

Best New Leadership Book of 2014 To Be Announced December 1

Eric Jacobsen Blog

On December 1 I''ll announce my vote for the best new leadership book of 2014. Stay tuned. It''s a great one. In the meantime, here''s a look back at my my top (favorite) books for leaders that were published in 2013. Each provides timely, practical and valuable tips, techniques and tools for how to become a more effective leader.

Revenue 63
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Talking About Promotions (with Very Ambitious People)

Ed Batista

I once had a CEO client whose sales leader tried to renegotiate his comp every single quarter. The Myths of Happiness: What Should Make You Happy, but Doesn't, What Shouldn't Make You Happy, but Does , pages 131-132 (Sonja Lyubomirsky, 2014). [3] This proved untenable. . Footnotes. [1] 3] Conscious Competence in Practice. .

article thumbnail

Transformation During Crisis | Simon Leslie

Peter Winick

Simon is also the author of several books, including, There is No F in Sales: A Book About Selling in Every Market Condition and Equanimity: The Diary of a CEO in Crisis. We start our conversation by talking about Simon’s first book, There is No F in Sales, which shines a light on his years of sales experience.

Travel 173
article thumbnail

Very Cheap, Then Very Expensive (On Job Titles)

Ed Batista

For example, Product Management Lead, Firmware Engineering Lead, <ProductName> Engineering Lead, <ProductName> Product Lead, <Geography> Sales Lead. [9]. A Company Without Job Titles Will Still Have Hierarchies , Harvard Business Review, 2014). Also make people manager titles as descriptive as possible.

article thumbnail

The 9 Best Front Alternatives for Customer Support Teams

Help Scout Leadership

Though they’ve been around since 2014, they’ve seen significant growth over the last few years. Front helps teams of all types — support, marketing, and sales — manage communications. Basically, you create Slack channels for different email domains (support, sales, etc.), Front: Advantages and disadvantages.

article thumbnail

Building a Growth Framework Towards a $100 Million Product

Brian Balfour

This post is the HubSpot Sales case study that illustrates the concepts of the 4-Fits Framework, a 5 post series in which I explain the four frameworks you need to align to grow to a $100M+ company. When I joined HubSpot in January 2014 the mission was clear. The high level first version for HubSpot Sales looked like this: Category.

Sales 111