Eric Jacobson

OCTOBER 31, 2023

The book, What a Unicorn Knows , offers a field-tested approach to delivering superior customer value and reaching unicorn status by removing the potential inhibitors to organizational scale and speed. Why do some young companies become unicorns ( a privately held startup company with a value of over $1 billion) , while others don’t?

Scaling 89

Scaling Operations Sales Sales 89

Help Scout Leadership

JUNE 15, 2021

Many want to draw strict boundaries around customer experience and customer success, but I find it much more satisfying to live inside the spectrum rather than at the edges. I see customer experience and customer success as flavors inside the same ice cream parlor of treating the customer well.

SaaS 115

SaaS Sales Sales Revenue 115

Peter Winick

MAY 8, 2023

Discovering the taxonomy of stories. An interview with David Hutchens about crafting stories to engage an audience and create emotional connection. With that in mind, how can a thought leader tell stories that bring your ideas to life? You need to embed that idea within a story if you want it to spread and generate momentum.

Advertising 130

Advertising Sales Sales Banking 130

AlignOrg

JANUARY 2, 2024

’s success story. Customer-Centricity Gap: Finance Inc. had lost touch with its customer base. The company needed to regain their trust by becoming more customer-centric. The organization’s agility and customer-centric approach allowed them to capitalize on new market opportunities. Finance Inc.

Marketing 64

Marketing Revenue Strategic Planning Metrics 64

15Five

MARCH 25, 2024

Businesses with engaged employees have lower rates of absenteeism and turnover, higher customer loyalty, and increased profitability. But the numbers tell a different story. Considering these benefits, you’d think driving employee engagement would be a top priority at every organization. were actually engaged at work.

Employee Engagement 77

Employee Engagement Metrics Performance Review Benefits 77

AIHR

MARCH 30, 2023

The business case for customer-centricity is clear. Organizations with customer-centric cultures are 60% more profitable , and 90% of organizations state that they compete on customer experience alone. In this article, we explore the role of HR in creating an authentic customer-centric culture.

Banking 83

Banking Staffing Metrics Onboarding 83

Scott Elbin

APRIL 4, 2023

At the broadest level, acting like an ambassador for your company means that you’re acting on the intention of creating positive customer experiences and impressions in everything you do. Shape the Story – As the ambassador to your market, you are also the chief storytelling officer for your company. There are others as well, though.

Strategic Planning 70

Strategic Planning Marketing Government Leadership Development 70

SME Strategy

NOVEMBER 13, 2023

Success begins with clarity, authenticity, and continuous improvement. In this episode, Jay Sidhu, the Chief Executive Officer of Customers Bancorp, Inc. shares his rags-to-riches story. Keep it simple, stay engaged, and make a lasting impact.

Banking 52

Banking 52

Help Scout Leadership

JUNE 17, 2021

We’ve all read those great customer experience stories that make us feel awed and admiring, but some of those stand-out examples can be misleading. To wow your customers and drive loyalty, you need to represent both stability and those moments of amazement.

Banking 121

Banking Hospitality Implementation Sales 121

Eric Jacobson

SEPTEMBER 25, 2023

In Dream Big and Win , author Liz Elting shares the lessons she learned ― both the successes and failures ― while building a billion-dollar company from scratch. Why the key to motivating employees is in taking a personal stake in your people’s success. How an effective leader pivots to accommodate each of their employees’ work styles.

Education 83

Education Diversity Implementation Marketing 83

Vantage Circle

FEBRUARY 29, 2024

It can feature various employee recognition ideas , such as: Highlighting an employee of the month /year , Recognizing outstanding performance , Displaying appreciation messages from colleagues , Celebrating employee milestones , Sharing success stories , Showcasing winning employee testimonials and more.

Inclusion 52

Inclusion Diversity Employee Engagement Media 52

15Five

SEPTEMBER 13, 2023

Get inspired by strategic HR success stories We love a good success story—that’s why the Thrive calendar will be full of inspiring, outcome-driven customer stories (20+ hours worth!). Here are 10 reasons to get registered (and excited!) for this year’s event.

Employee Engagement 77

Employee Engagement Energy Manager 77

Chief Executive

OCTOBER 20, 2022

He was terrible at operations, but he knew what customers wanted. Before we hired him, I heard a story that he once hung Christmas trees upside down, just to try something fresh. Their experience allowed them to share what they knew with fellow associates as well as provide practical advice to customers.

Compensation 98

Compensation Manager Human Resources Operations 98

AlignOrg

AUGUST 30, 2023

When leaders fail to provide key information about the details employees want and need to know, resistance goes up, productivity declines, and customers feel the impact of a disengaged workforce. Work grinds to a halt. People are worried. And then…the “Big Announcement” happens! She is confident that her employees are well informed.

Implementation 82

Implementation Compliance Employee Engagement Compensation 82

Help Scout Leadership

MAY 14, 2021

When you provide a tool that your customers rely on to achieve their daily goals, a common guiding value is a user-first mentality. For Brain.fm, this means achieving as much visibility into and consistency of customer success as possible. We’re absolutely obsessed with customer success.”. Forbes , and Lifehacker.

Benchmarking 110

Benchmarking Metrics Workflows Operations 110

Get Lighthouse

OCTOBER 21, 2022

Product people and Customer Success (more on this below). Sales and Customer Success leaders. A Peer One on One success: Product + Customer Success = Happy Launches. One such group, who is often overlooked at companies, was the Customer Success team. Marketing and Sales managers.

Manager 137

Manager Sales Sales Engineering 137

Help Scout Leadership

APRIL 27, 2021

While I’m writing this in March of 2021, having just experienced a generational winter in my home state of Texas that created a source of stories I can use to bore my future grandchildren to death, I realize one nice thing about power outages is a return to books. Outside In: The Power of Putting Customers at the Center of Your Business”.

B2C 118

B2C B2B Implementation Manager 118

Harvard Business Review

AUGUST 25, 2023

Artificial intelligence applications promise to transform nearly every aspect of business, from analytics to product development to customer experience to pretty much everything else. What’s less clear is how we can best manage this potential. The conversation mainly focused on the reskilling challenge.

Manager 66

Manager Digital Transformation Change Management 66

UVA Darden

JANUARY 25, 2024

The Story of Husk Power Systems When Sinha and his co-founders Gyanesh Pandey, Ratnesh Yadav and Chip Ransler (MBA ’09) launched Husk Power Systems in 2008, 3 billion people around the world didn’t have access to reliable and affordable power. That’s how our business model became successful.”

Energy 116

Energy Engineering Operations Business Administration 116

AlignOrg

AUGUST 9, 2022

As consumers, we sometimes have the occasional bad customer experience. We also enjoy the benefits of the type of excellent customer service that makes some retailers famous. Realizing that no one wants to be treated like one a “have not,” how can organizations design the customer experience to accommodate customers at all levels?

Revenue 99

Revenue Operations Sales Sales 99

Peter Winick

FEBRUARY 8, 2024

His mission with “The AI Playbook” is to bridge the gap between data scientists and business professionals, emphasizing the need for a customized process, discipline, and playbook for successful machine learning projects. The guest stresses that the value of AI lies not in its cool factor but in successful deployment.

Operations 345

Operations Media Marketing Scaling 345

Zenefits

DECEMBER 2, 2022

Your business may choose to present a story highlighting an employee’s success and their journey to achieve results. To get started, let’s take an in-depth look into what a successful employee spotlight program is and the dynamics that come with it. Send it in your internal or customer newsletter.

Retention 102

Retention Benefits Media B2C 102

Eric Jacobson

APRIL 5, 2022

“Companies that put customers first—ahead of all other stakeholders—are the ones that win,” explain Fred Reichheld , Darci Darnell and Maureen Burns , authors of the new book, Winning On Purpose: The Unbeatable Strategy Of Loving Customers. And when you earn your customers’ trust, they openly share their needs and vulnerabilities.

Education 65

Education Manager 65

Eric Jacobson

DECEMBER 10, 2022

“Companies that put customers first—ahead of all other stakeholders—are the ones that win,” explain Fred Reichheld , Darci Darnell and Maureen Burns , authors of the new book, Winning On Purpose: The Unbeatable Strategy Of Loving Customers. And when you earn your customers’ trust, they openly share their needs and vulnerabilities.

Education 52

Education Manager 52

Eric Jacobson

OCTOBER 10, 2022

Prepare to be inspired by and to learn from the stories of more than 60 highly-successful female CEOs and leaders who are featured in Julia Boorstin ’s new book, When Women Lead: What They Achieve, Why They Succeed, How We Can Learn From Them. Second, I think we need to have more examples of successful female innovators.

Diversity 88

Diversity Benchmarking Benefits Scaling 88

Zenefits

APRIL 28, 2023

By promoting these business leaders and their successes, the SBA shares ideas, help, and inspiration for owners across the country. Tell your story Let your customers know who you are, what inspired you, and the history of your company. You can blow up pictures of your employees with their work story, too.

Small Business 98

Small Business Business Administration Administration Media 98

Walk Me

SEPTEMBER 13, 2022

A successful HR strategy is a comprehensive plan for the future of what HR services must do to enhance employee development. HR teams often achieve this goal using strategic workforce and succession planning within a robust talent strategy. Success is assured when the company aligns all the strategic HR processes to business goals.

Human Resources 52

Human Resources Employee Engagement Strategic Planning Implementation 52

Help Scout Leadership

MAY 20, 2021

Marketing is often focused heavily (or even solely) on generating new leads and customers, but it’s important not to overlook your existing customers when creating your marketing strategies. The emphasis is on both keeping the customer longer and also expanding the relationship.” What is customer success marketing?

SaaS 79

SaaS Marketing Retention Onboarding 79

Michael McKinney

JANUARY 16, 2023

C HALLENGER BRANDS know what it means to fight their way to success. Challenger brands can’t spend their way to success with big ad campaigns like the category leaders. The mattress CEO was relentless about doing right by customers, and this made him very particular about who he hired and how they were trained.

Advertising 77

Advertising Sales Sales Marketing 77

Chief Executive

FEBRUARY 9, 2023

Leaders often find themselves stuck between two difficult roads: embarking on a bold path requiring significant change—or keeping the status quo and risk being outpaced by competitors or left behind by customers. The following are three key ingredients for a successful digital transformation initiative: 1.

Digital Transformation 98

Digital Transformation Operations Implementation Software 98

Peter Winick

FEBRUARY 6, 2023

Publishing the book brought a new level of credibility to his thought leadership, allowing Simon to take bigger steps in telling the story of his business to wider audiences. Like many good stories of hardship, Simon’s ends with an epic comeback! A handful of good or bad deals is all that separates failure and success.

Travel 145

Travel Sales Sales Media 145

Eric Jacobson

DECEMBER 4, 2022

Prepare to be inspired by and to learn from the stories of more than 60 highly-successful female CEOs and leaders who are featured in Julia Boorstin ’s book, When Women Lead: What They Achieve, Why They Succeed, How We Can Learn From Them. Second, I think we need to have more examples of successful female innovators.

Diversity 67

Diversity Benchmarking Benefits Scaling 67

Tanveer Nasser

OCTOBER 29, 2019

In today's competitive market, it's critical that leaders use every tool at their disposal to ensure their organization's success. It's an idea I explore through a wonderful story I share in this episode of my leadership podcast, “Leadership Biz Cafe”.

Benefits 73

Benefits Marketing 73

Michael McKinney

SEPTEMBER 11, 2023

It is a heartfelt, interesting story. Be Your Own Best Customer and Make Something People Want. Focusing on the marketplace and testing what your customers want is a much surer strategy for growth than trying to outsmart your competitors.” Happiness and Success Are Never Permanent and Are Not Tied to Wealth or Ambition.

Education 88

Education 88

Association Now Leadership

AUGUST 6, 2023

In his keynote at the 2023 ASAE Annual Meeting & Expo on Sunday, entrepreneur and Shark Tank star Daymond John shared his five principles for success that will help association execs propel both their careers and organizations. So many people want to be successful but don’t have the right keys. That’s where organizations come in.

98

98

Zenefits

SEPTEMBER 15, 2022

Coming up with an interesting logo, featuring it prominently on a central office wall, and buying furniture to match is 1 way to use office design to tell your brand’s story. It’s a story that evokes emotion and a reason for your company’s being. It has to do with how beloved it is by its customers. But it’s not the only way.

Administration 52

Administration Onboarding Benefits Small Business 52

AlignOrg

MAY 3, 2022

Reducing the complexity of these organizations improves employee experience as well as the customer experience – and the bottom line. As sales stagnate or as customer satisfaction plateaus, it is imperative that organizations examine the design of their commercial organization. These were basically recurring sales.

Sales 59

Sales Sales Accounts Account Management 59