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Starting Thought Leadership Early | Vaishali Dialani

Peter Winick

Vaishali is a Senior Customer Experience Strategist at Konabos Consulting; a full-service, end-to-end, digital experience solutions agency. Finally, Vaishali shares how growing up in India and being from a blended family gives her unique perspectives that she uses to enhance her Customer Experience (CX) work.

Marketing 312
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The Importance of Employee Recognition: With Statistics and Examples

Vantage Circle

This blog will look at statistics demonstrating why employee recognition deserves serious investment from leadership. Backed by examples, we'll unveil the transformative power of employee recognition. For example, Southwest Airlines uses recognition as a foundational element to build and sustain its unique company culture.

Retention 111
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How to Build a Strong Customer Service Culture

Help Scout Leadership

Your customer service culture is not what your fancy “Customer Guarantee” promises, and it’s not whatever you say it is in your new employee handbook. It’s worth noting that companies with any of these primary cultures can still deliver good customer service experiences. Strategies for company executives.

Metrics 139
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Start, Stop, Continue: The Best Exercise Your Team Will Love

Vanessa Van Edwards

For example: In a marketing team session, you might cut ineffective advertising channels (Stop), ramp up influencer partnerships (Start), and double down on successful email campaigns (Continue), resulting in concrete improvements in marketing outcomes. For example: Dropping tedious meeting formats that feel more like a Monday morning chore.

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The Audience Experience of Thought Leadership | Ginger Conlon

Peter Winick

Ginger is the Thought Leadership Director at Genesys, a software company that specializes in customer experience and call center technology. Instead, if we view our org’s thought leadership as an offering or a service, we probably would talk about creating a great customer experience. Bill Sherman So you say top of funnel.

Marketing 220
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8 Best adaptive learning platforms in 2024

Walk Me

The platform adapts to the individual’s learning patterns and performance, providing customized resources and activities that optimize the learning experience. Adaptive learning platforms are a technology-driven solution that customizes training and development programs to individual employee’s learning styles, pace, and performance.

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Culture as a Strategic Tool | Clint Tripodi

Peter Winick

Clint Tripodi Really good, Peter, thanks for your time today. Once when they see that in your attempts to review and then you have an increase in claims, right. So reporters constantly complaining about, let’s say I’m just using worker’s comp as an example of bogus worker’s comp issues, right?

Insurance 297